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Marshalls

2.0 (1 review)
Open 9:30 am - 9:30 pm

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9 months ago

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Resort Style

Resort Style

(7 reviews)

$$$

My daughters shorts did not fit. I filled out the return info, looking at the shorts they still had…read morea tag on them so I reported tag still on. Apparently, my daughter had taken off 2 other tags ‍ Not only did they reject my return, but when I asked them why they allowed me to purchase a return, print a label, and ship them back if they were going not accept my return... THEY ACCUSED ME OF BEING UNTRUTHFUL. Yeah, big liar here! I was trying to screw you over on purpose. Give me a break. Shitty customer service and return policy. Yuck!

This is my first experience with this company and it will be my last. The absolute worst customer…read moreservice. Do not believe the return policy, they do not honor it, and have it set to only leave customers frustrated. It states seven days for a refund, but when I went to return they said it was 168 hours to the exact second it was delivered, which is just absolutely absurd. When I pointed out that wasn't clearly stated as the policy said 7 days, they replied back with "Our return policy does clearly state that your item must be returned within 7 days for a refund, 14 days for credit. As your item has not been returned yet (aka it has not shipped) it could not qualify for a refund." This was after I was asking for help choosing refund within the seven day time frame. They went from days, to hours, to days again. Clearly they do not understand how to be clear, or it's deliberate to make it difficult for customers. They claim they cannot override it instead of admitting the truth which is they won't help you. They do not care about customer satisfaction at all. Do yourself a favor and find another store.

Marshalls - deptstores - Updated May 2026

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