When it comes to a company managing one of your most expensive assets, your home, who that company…read moreis - is extremely important. Saw on another review site where they had hundreds of positive reviews - and started to dive deeper in their reviews and that's honestly what stood out to me - to make me choose them. It wasn't their positive reviews - it was actually their negative reviews. Almost every single negative review was addressed - but not with a simple, generalized statement. But with extensive details that explains why the tenant is upset and how the company tried to resolve it, and sometimes the issue is that the company was protecting the homeowner. Now Copper Key Realty took over my home to manage during the height of the COVID-19 pandemic and there was some adjustments as mostly everyone was working from home - but overall it was a smooth process. Ms. Cheryl Strong was available via e-mail and quick to respond to any questions - never made me feel like I was wasting her time - before I signed the dotted line to commit. Also, whenever I spoke to staff - whoever answered the phone always tried to answer my questions or concerns. They never tried to pawn me off on someone else. The contractors they use, they pass the savings onto the homeowner. Looking through the itemized repair list - I definitely could have paid more prepping the home to get tenant-ready. Seems like documents and payments come through like clockwork. Whoever takes the pictures and lists the home does an amazing job. There was 'conversations' of what I wanted to list the home for - yet due to the amazing work of everyone - from the minute the home listed to the minute the listing was taken down was only 72 hours! But it was all this and more that stood out to me from when I compared it to other management companies. Those things being that their website and portal stood out, fees were simple to understand, and being an animal lover they don't seem to charge a monthly pet fee to the tenant. (As other companies do) Definitely happy with my decision and as long as the relationship remains positive I can definitely see myself using them to also sell the property whenever that may be.

I own properties in several states and cities. I used their services to manage three houses for…read morejust over a year and I learned the hard way that they are not a fit for me. Like everyone else, tenants come in all shapes and sizes. Some are reliable, some need some coaxing and babysitting. It is always a balancing act and I am sure that there is not a magic formula. Copper Key's go to is to just push out notices. If someone is late, they get a notice. If they remain late, Copper Key wants to move to evict, rather than spend the time to find out if they can make the relationship better. Their collections manager (not sure if that is her title) even told me once, "We can't keep having to follow up with them every month." To be clear, they **can** do that. They **choose** not to. That is their right, but it is not the business style that my other property managers use. Look, no one likes late / flakey tenants, but that is a part of the territory. They evicted two of my three tenants. When they finally as much as insisted on evicting the last tenant, I decided to change management companies. When I called the owner, she said, "What happened?" I asked "do you want my honest feedback." She said that she did and so I shared my concerns. What followed, about two days later was a very long, detailed, **nasty** email explaining to me why they were right and I was wrong. I was more than a bit surprised. I have had more than a few business relationships in my life. When the counterparty wants out I say, "OK, thank you" and wrap up the business relationship. I would **never** send a nastygram like I received. Granted, all of the facts in that email were accurate. I do not dispute that. I am just left wondering why she spent what looked like **hours** drafting an email to express her grievances during what she told me was her busy season. Then, to add insult to injury, they renewed a lease, did not collect a dime and charged me a year worth of management fees. If you are looking for them to manage your property, read their contract carefully before you sign and ask a lot of questions.

If you are looking to rent in Clarksville, Great Space Property Management Company is the best!…read more The owners, Kris and Lisa go above and beyond taking care of their tenants. There properties are immaculate, and maintenance is handled quickly. They consider their tenants as family. You won't be disappointed!

From the owner: Great Space Property Management is an experienced team that manages multi-family housing…read morecommunities. For those looking for apartments for rent in the Clarksville, TN area, we can help you find the space you need with one contact. Clarksville is home to Fort Campbell as well as a convenient commute to Nashville! Our primary goal, and what we are most passionate about, is creating an atmosphere and culture where our tenants' needs, comfort and convenience are paramount. We also encourage good communication and offer responsive tenant services. This has been our philosophy from the start and it has been very successful. So rest assured, you'll be well taken care of!

Busy Bee has managed our properties for several years. The first few were a little rocky due to…read morerepeated changes in staff. This last year has been much better. Our property coordinator, Deena Luttrull, is really on the ball. She deals with the day-to-day issues for each of our properties and is very professional in her work. She has been very successful in working with difficult tenants by dealing fairly with both tenant and owner as she executes the terms of the lease. She is easy to work with and keeps us informed on maintenance requests and when a tenant's lease is up for renewal. We hope that she will continue to be a Busy Bee staff member. Randy, the owner, Catherine and the rest of the staff have been very supportive by addressing any concerns we have had and providing solutions to them promptly.

From the owner: Busy Bee Properties is a full service residential property management company specializing in…read moreturnkey management services for single-family and multi-family real estate owners. With numerous properties under management in the Clarksville and Montgomery County areas, we are committed to providing professional, personalized management services that exceed client expectations.

Absolutely the worst customer service!! Rude, unprofessional and completely no concern for…read morelegitimate tenant concerns!! They are condescending and impatient when they return phone calls (usually a week later, and after repeated attempts to make contact). They consider calling once and not leaving a message a valid form of "communication". I would 100% choose a different property management company to monitor and protect our home. They could care less, and their attitudes show with any/every interaction. Disgusting! After hearing horror stories from various people regarding housing purchases, I wouldn't consider buying or selling a home through this company either!

This place never gets back in touch regarding issues. Find another place to rent from! My freezer…read morewas leaking from the water line and I shut it off so that it did not flood the whole house. It took three weeks for maintenance to come out, and when they did, they turned the water back on, the leak had frozen closed so they could not see it and so they charged me for coming out. Within a week there were huge icicles forming as the water slowly crept back through the lines. It took over a month to come back out and look at it. Then they charged me again! What assholes! The house would have flooded if I did not shut of the water when the leak started. Every time I call the maintenance manager Sharron about the dispute she claims she is looking into it. Never calls back. It has been since August. Its a week from Christmas now and I am done trying with these dorks. All my previous maintenance requests have been poorly handled as well, for instance, I had a clogged sink upstairs which they came to look at after 42 days, and after they left it was clogged again within 2 weeks. I had a similar issue with my garbage disposal which stopped working and they literally replaced it with a tiny piece of garbage that barely grinds anything. DO NOT BE FOOLED BY THIS COMPANY, THEY ARE QUICK TO SIGN YOU UP. IT IS SO EASY TO APPLY, AND THEN THEY BEND YOU OVER AND SCREW YOU HOWEVER THEY CAN. There are plenty of other places to rent from in Clarksville. Hidden fees will be added to your rent and you are forced to pay them to save your credit.

Date: 7/18/2017…read more Okay, I set up this company on yelp, because I wanted to get some feedback from other customers before I chose them for our rental home. I haven't received any feedback yet, but I decided to go with them anyhow. I asked them to start the process about 20 days before moving out, so far it's going okay. The process is simple, sign a few papers, pay a start up fee, and have the house ready for the renters. I've had quite a few looking at my home already. One thing that I'm hoping changes from the staff, is them caring about the homes a little more and giving more respect on the phone. I just keep getting some attitude(not too much, but just enough) every time I'm on the phone with them. I'm not sure if they don't care, but I'm not getting that feeling that they do from this company yet. They're doing their job so far, there's no doubt about that. I'm starting this review to see if anyone else could write something too. I've had quite a few people look at this company on yelp but no comments. Please give me some feedback :) Thank you!

Would not recommend this management company for rentals. Difficult to get in touch with an actual…read moreperson, and they nickel and dime you for everything. Upon move out, they charged me $700 for painting due to pictures on the walls in the living room and hanging curtains in the bedrooms. SEVEN HUNDRED DOLLARS. They also charge a $20 monthly fee solely for air filters that come around every 3 months. So $60 for one air filter? There's no way. Do not rent from this property management company.

The best in Clarksville!!!! Thank you and we love our home! Peggy and Roy are the best the industry…read morehas to offer.

Mary Ann Martin is the BEST. You've got to give her a call if you need help finding a home to buy…read more I've purchased a house before and it's definitely a long process to find a house to call home. I am made my big move from California to Clarksville, TN and Mary Ann has been THE BEST. I contacted a few realtors to help me find a rental. Either they didn't care to help because it was just a rental or they just were not finding homes for me where I wanted. Mary Ann went out of her way to help us. Her and her husband are such nice people. I am so glad we met them. Very thorough and on top of things. The fact that she was on the same page as us, found us great homes to rent, just shows us how awesome she would be to find us a home to buy. If she was amazing at finding us a rental, can you imagine how great she will be finding us a home. I highly recommend giving her a call.

Had bathroom issues. The toilet kept overflowing. Only the front toilet the bedroom toilet and back…read morebathroom toilet were fine. Fast Train always worked with us but when we mentioned we were going to look for another place to live due to health issues all of a sudden they were not too responsive with a problem which was the toilet and would not return phone calls. This went on until we left. And I think it was really a disappointment when they mailed our Security deposit check to the home we had leased not to the home we moved into. Really? For Almost 3 years everything was great and we were again very good tenants clean tenants in fair tenants. We always worked with them even when it was an inconvenience for us to have people walking through our home working on issues that had to be done more than once. But life goes on. The reason I had a big problem with this situation is because they charged us money to pay the plumbers and we thought that was very unfair. You don't always have a few hundred dollars sitting around at least we don't because we are seniors on a set income.

If you live in Clarksville please avoid this company. Their lack of attention to detail, general…read morelack of concern, and mismanagement of property is appalling. I honestly do not have a single good thing to say about this company. Here are a few details: - tenant completely removed and replaced kitchen floor. They didn't realize it and called me a liar when I told them it was not the original flooring. Also told I was financially liable to get it back to its original condition. - consistently charges for fees that fall under tenant responsibility per the lease - never charged vacating tenants for damages. - failed to take any pictures when placed online for rent. Simply pulled photos from google of when I purchased the house years before putting it on the market. - a laundry list of other items in disrepair that should have been fixed, to include a leaking front door that has now resulted in floor rot. Just a few examples and I have so many more. Do yourself a favor and look elsewhere for a property management company. I might suggest My Place Realty, which is who I am with now.

For over a year we lived with mold in our bathroom. We made a request to get it fixed they came in…read moreand put mold paint over it which is not a legal fix in Tennessee. a month goes by and it came back worse . So we put another request in and a contractor came out and quoted them $1200 to rip the ceiling out and replace and paint . The manager denied it and had another company come out to try and paint again . Which we told the guy no that we wanted it fixed the proper way . As he left platinum reality calls us threating us that if we didn't let him come in and paint it we would be liable for damages . The next day a company comes out and he paints it again . And they have him wire our bathroom fan to the light and keep in mind the vent only goes to the addict not outside the building hence why mold was so bad .So after the third time of the mold coming back we put in a request in February to get it fixed properly.They ignored us ,our emails ,our calls. Did nothing till a week before our move out date in June.They call and said they are sending someone out to do a quote . We moved an hour away and came back just for this . The contractor got his quote and said he wouldn't be back to fix it. We called and called and called platinum. And after multiple hang ups and denies they finally answered after using 2 phones, multiple voicemails and 30 minutes of time to tell them to figure it out because after today we will not be back . They had a mold company come in that said it was horrible and needed to be replaced but they didn't want them doing that . So they sanded and painted the mold and you could still see the mold after .4 times in total they came out for the mold in one year. After a month of being moved out we still didn't get our security deposit so we called and called and called . So over a month later we found out the account number was wrong and needed to be fixed . We eventually got it back after a month and a half . And yes we did get the mold tested in a lab

I don't recommend at all! They don't fix anything, barely answer the phone and don't abide by their…read moreown leases until it's time add extra on your rent if you're aren't willing to renew your contract.

Renting there was awful from start to finish. Signed a contract to move in and afterwards was told…read morethe property would not be cleaned for until following week. Never received a key so had to ask someone so I could make a copy. Issues with roaches in the building, bathrooms never stocked, I could never get ahold of anyone, move out was a bitch. The lady doing the inspection forgot I had it. I called her and she denied the apt until I told her I had a text from her about it. Took 3 months to get any deposit back and was charged 400$ for shit. The room was left spotless and painted. Would not recommend.

I literally moved out in january ! it is now basically June. The property manager Kayla had told me…read moreshe was going to mail my deposit when I left because I had my forwarding address . at first she wouldn't respond to my emails that took a month I had to call , and then she said for me to text her to remind her ummmm no you are the property manager but I still did it . then It took another 2 month and they finally sent it supposedly and it got " lost in the mail". its literally under Tennessee law that you have to send the deposit within 30 days of vacating the premise. I had a very easy and simple time living there but moving out is not good . By the way I made a review on Facebook because I am upset as I should be and they took there reviews off . haha