Michelle did a good job with our first property, but our experience with the second has been…read moreextremely disappointing. She failed to send our renewal notice on time, and I had to remind her. Even then, she waited until only 20 days before our lease expired to provide three poor comparables that were clearly not similar to our home. I ended up doing all the market research myself. When I considered ending our agreement, she threatened me with a full year's management fee instead of addressing the issues. We have worked with MR on three properties and even bought one through them, but because of Michelle's lack of effort and unprofessional handling of our account, we will not be using MR again. She argues constantly, never admits she's wrong, and could put in more effort.

We rarely leave negative reviews, but our experience moving into a Marshall Reddick-managed…read moreproperty in Nashville has been extremely disappointing. Prior to signing, we were explicitly told the unit would be professionally cleaned and move-in ready. When we received the keys, that was not the case. The apartment required extensive cleaning, and we ultimately had to hire professional cleaners ourselves after receiving little meaningful remediation despite repeated communication. Since move-in, we have dealt with a long list of unresolved maintenance issues, many of which were documented immediately upon occupancy, including: - a nonfunctional washing machine with standing water and visible mold - a nonfunctional microwave - exterior openings allowing animal activity in the walls/ceiling - a broken mailbox lock (mailbox doesn't close at all) - missing window screens - multiple additional maintenance and safety concerns We are now nearly a month into the lease and all of these items still remain unresolved. To be fair, Michelle eventually stepped in, acknowledged that our move-in experience fell short, and approved a partial rent credit toward the cleaning expense, which we appreciated. However, the overall experience has still felt highly reactive rather than proactive, with much of the burden of coordination falling on us as tenants. The most frustrating part has honestly been the lack of preparedness and follow-through. We understand that maintenance issues can happen, but a unit should not be turned over in this condition after repeated assurances that it was move-in ready. We are hopeful the remaining issues will ultimately be resolved, but wanted to share our experience candidly for anyone considering renting through this management company.

When it comes to a company managing one of your most expensive assets, your home, who that company…read moreis - is extremely important. Saw on another review site where they had hundreds of positive reviews - and started to dive deeper in their reviews and that's honestly what stood out to me - to make me choose them. It wasn't their positive reviews - it was actually their negative reviews. Almost every single negative review was addressed - but not with a simple, generalized statement. But with extensive details that explains why the tenant is upset and how the company tried to resolve it, and sometimes the issue is that the company was protecting the homeowner. Now Copper Key Realty took over my home to manage during the height of the COVID-19 pandemic and there was some adjustments as mostly everyone was working from home - but overall it was a smooth process. Ms. Cheryl Strong was available via e-mail and quick to respond to any questions - never made me feel like I was wasting her time - before I signed the dotted line to commit. Also, whenever I spoke to staff - whoever answered the phone always tried to answer my questions or concerns. They never tried to pawn me off on someone else. The contractors they use, they pass the savings onto the homeowner. Looking through the itemized repair list - I definitely could have paid more prepping the home to get tenant-ready. Seems like documents and payments come through like clockwork. Whoever takes the pictures and lists the home does an amazing job. There was 'conversations' of what I wanted to list the home for - yet due to the amazing work of everyone - from the minute the home listed to the minute the listing was taken down was only 72 hours! But it was all this and more that stood out to me from when I compared it to other management companies. Those things being that their website and portal stood out, fees were simple to understand, and being an animal lover they don't seem to charge a monthly pet fee to the tenant. (As other companies do) Definitely happy with my decision and as long as the relationship remains positive I can definitely see myself using them to also sell the property whenever that may be.

I own properties in several states and cities. I used their services to manage three houses for…read morejust over a year and I learned the hard way that they are not a fit for me. Like everyone else, tenants come in all shapes and sizes. Some are reliable, some need some coaxing and babysitting. It is always a balancing act and I am sure that there is not a magic formula. Copper Key's go to is to just push out notices. If someone is late, they get a notice. If they remain late, Copper Key wants to move to evict, rather than spend the time to find out if they can make the relationship better. Their collections manager (not sure if that is her title) even told me once, "We can't keep having to follow up with them every month." To be clear, they **can** do that. They **choose** not to. That is their right, but it is not the business style that my other property managers use. Look, no one likes late / flakey tenants, but that is a part of the territory. They evicted two of my three tenants. When they finally as much as insisted on evicting the last tenant, I decided to change management companies. When I called the owner, she said, "What happened?" I asked "do you want my honest feedback." She said that she did and so I shared my concerns. What followed, about two days later was a very long, detailed, **nasty** email explaining to me why they were right and I was wrong. I was more than a bit surprised. I have had more than a few business relationships in my life. When the counterparty wants out I say, "OK, thank you" and wrap up the business relationship. I would **never** send a nastygram like I received. Granted, all of the facts in that email were accurate. I do not dispute that. I am just left wondering why she spent what looked like **hours** drafting an email to express her grievances during what she told me was her busy season. Then, to add insult to injury, they renewed a lease, did not collect a dime and charged me a year worth of management fees. If you are looking for them to manage your property, read their contract carefully before you sign and ask a lot of questions.

We're relocating cross-country. We were in direct communication with a homeowner via FB, and we had…read morea connection (very rare; we have direct connections with homeowners). The homeowner advocated that we rent her home and was trying everything in her power to ensure we could secure it. But after applying, we were denied. Unfortunately, in today's society, we're judged based on credit, and our credit history sadly defines who we are. We provided a letter outlining our situation and offering resolutions to demonstrate our commitment and responsibility. Unfortunately, we were denied the home... ---------- Update 3/17/2026 Just wanted to provide an update. John, the owner, reached out to me via email and explained their screening process. I may not agree with the process. Ultimately, John was apologetic about the situation, listened to what I had to say, and acknowledged our concerns. Somewhere down the line of communication, there was a misunderstanding. And what's done is done. He wished us the best of luck in our home search and offered to refund the application fees as a resolution. I do appreciate that, as a business owner, he wanted to find common ground to resolve this in the best possible way and achieve the best possible outcome. So, with that said, thank you, John, for taking the time to reach out to me. We will still be searching for our home. As a business owner, communication and transparency should be at their best when it comes to conflict, and John executed them.

Application process started off rough, but the manager Rachel is very kind and helpful. Expect…read morecalls to be returned within a couple hours sometimes sooner. While displeased with my initial experience, Rachel's willingness to go above and beyond has helped smooth some edges. Be sure to ask detailed questions early to avoid misunderstanding.

Would not recommend this company to anyone. The property manager, Camille that we had all of our…read moredealings with, is very rude and unprofessional. My husband is in the army so we had an allotment set up that directly paid our rent. When we paid our final rent it was prorated, because of the allotment, they received the full rent as other months. She refused to refund the money left over after our prorated rent was paid and said that we wouldn't see any money back until after the move out inspection was complete and repairs were made. We hired a professional cleaning company and a junk removal service to ensure the house was well cleaned and left in good condition. That wasn't good enough, she charged us a large fee for cleaning, charged $500 because the grass wasn't mowed before we moved out, charged us for fixing the garage door that I called about months prior to us moving out, and broken light fixtures that were already broken when we moved in. She kept our whole security deposit of $1245 and all but $140 of the $900 that should have been refunded to us after our final rent was paid. I had no problem paying to repair the things that we did damage, but we have never been charged this much when we have moved out of other places. I believe because the owners have decided to sell the property, they were trying to put as many of the expenses on us as they could.When we moved in, the condition of the house was no where near as clean as we left it, we dealt with maggots in the "brand new carpet" that was supposedly installed before we moved in, which lead to a massive fly infestation.Save yourself a lot of time, money, and your mental health state, and do not do business with this company.

My daughter and her husband briefly rented through this horrible company while he was stationed at…read moreFort Campbell. 2 bedroom one bath. The entire time they lived there, the guestroom was unusable. They had to keep it closed and blocked off. Each time I flew in to visit I had to get a motel room. The stench of cat urine was putrid. When we lifted the carpet to look to see how bad the urine staining was, we realized the entire carpet had been saturated. The cats that lived there previously must have been in extreme distress because ants had made this entire room their nesting ground while feasting on the glucose in the urine. After Camille at Huneycutt refused to do anything about the carpet, we even offered to pay to have it professionally replaced and not only were we told no but they were nasty about it. They lied and said the carpets were brand new. They eventually let my daughter and son in law out of their lease early, I guess Hunnycutt isn't used to pushback, but they stated it was because the owner was selling it. That was a lie because it was listed right back up for rent days later. In the end, they then charged their security deposit for nonsense items like an unclean tub. Which was clean. I cleaned it myself. Camille is a miserable human being who can't bring herself to admit when she's wrong over a dollar. She's queen of the slum lords. Not sure how these people sleep at night. They certainly wouldn't be if they had to live in one of their own disgusting rental properties.

If you need a realtor, you need to get with Amanda Bell. We have bought and sold many houses and…read moreshe is by far the best realtor we have ever used. She is always on top of everything that is going on. You will be so glad you choose her

We used At Home Realty, not once, not twice, but three times in the course of a year! My father is…read morevisually impaired, and AHR took the time and care to make sure the properties we were shown would meet his needs and be safe! After my parents purchased a home through them, we bought and so did my brother. Not only would I recommend AHR to anyone, I hope to use them when we sell and buy another home! Their professionalism, personal attention and communication make them THE choice when choosing a realtor in Middle Tennessee!

Mara is very knowledgeable about all aspects of the realty industry. She staged our home pictures…read moreand made it look great. Our home sold the first day on the market for full price and she guided us through the closing process, which went off without a hitch and on schedule. We would absolutely recommend Mara to anyone moving into the area or to anyone selling their current home. You will not be disappointed.

We had a great experience working with Mara to sell our home. She is very knowledgeable,…read moreprofessional, and responded quickly to all of our questions. Her guidance on pricing, marketing, and preparing the home for showings was invaluable, and it was clear she had a deep understanding of the local market. We highly recommend her to anyone looking to buy or sell a home.