DO NOT USE HOUSE CLEANING LONDON! DO NOT USE…read more I would like to write in response to the patronising response that I received from House Cleaning London in my previous comment. The tone to your response is no surprise as the customer service that I also received from the contact at House Cleaning London, Steve, that I have been liaising with was also rude and patronising and just demonstrates what I said in my first review regarding your approach. I have rented plenty of properties over the last 10 years and I know full well how lettings agents operate - I am not stupid as you imply I (and other potential customers) might be. Furthermore, I am not a London tenant (?!!) we were renting in Hampshire and the practice of not letting people back into the property after the tenancy has ended is not unreasonable - you would not be insured to be onsite and therefore if you wrecked the property they are not covered. This is only fair of them to have this clause in place. We were also letting from an extremely large and well known estate agent with integrity that treated us with respect (unlike your Company). I would like to address your 48 hour guarantee clause - first of all, £315 to professionally clean a house that was less than 1000 square foot is a lot of money and you claim to provide a professional cleaning service - this is the basics of the contact between us. The service provided to me was not even to a domestic standard, (as I said in my first review) I would have done it better myself within the 8 hours cleaning time that your cleaners "allegedly" spent cleaning our property. We paid for a service that we expect to be provided FIRST TIME - this is not unreasonable or unusual for us to expect. There shouldn't be a need for a 48 hour guarantee because, if you are as good at what you do as you claim you are, you shouldn't need to come back and reclean a property!!! It just contradicts how good you think you are!! Secondly, it is a con because you know that main stream lettings agents all operate similar practices. I would say that the way you operate is "tricky" as you put it because you recommend that people get the cleaning done the day before check out knowing full well that you won't be allowed back in! Referring to the 5 days it took me to contact you to complain, it was on the 2nd working day that I contacted you. You cleaned the property on the Thursday, finishing at 1pm. I then spent the rest of that day panicking and trying to get the house up to the required standard in order to hand the keys back at 9am the next morning (Friday). I then contacted you when I received the Check Out report back on the Tuesday (Monday was a bank holiday). I have been over and over this with Steve, the rude customer services advisor and he seems to be clinging to the 48 hour clause which I have already addressed above. If this review stops at least one potential customer from using you then it has done its job. Your Company has demonstrated by its response, its behaviour and the appalling service that I received that it should not be in the cleaning business. I could say I have 10 years cleaning experience...I have more than that cleaning my own home! It's a load of rubbish and you are stealing from poor people who are already spending a fortune renting. Shame on you!

Your customer service is excellent. Thanksread more

I was really impressed with the service on time and a great job. Thanks.read more

Clean Now's service is definitely my idea of good spent money. At first I was skeptical, given I've…read morenever had my home cleaned by strangers, but when we were moving out and had to have the place shinning for the new tenants, we decided to go for these professionals. And I must say we'd never had it better! Thank you.

When you have allergies and sensitivities like mine, you're careful about the products used in your…read morehome. Clean Now's natural products met my criteria

Superb. Could not have been more earnest and gracious in completing a professional and efficient…read morevisit, leaving us with peace of mind about the gutters. Behaving with respect towards your personal space/home.

Great service from Golden mop. Used them for our office when our other cleaning company let us…read moredown. after using them a couple of times we have awarded them the contract and they have never let us down. 100% recommended.