I booked this company for a destination wedding in Ireland. As a foreigner, I was unfamiliar with the marriage laws and found all the different types of ceremony requirements and specifications a bit on the confusing side. After looking at the website, I thought they were legally able to wed us. I contacted them verify the legality of the ceremony and to set up an appointment. They sent me a confusing response and asked me to wait a month in a half to meet after the new year. So, I waited. When we finally met, I made sure to clarify with the celebrant, prior to giving them my credit card info that they were able to legally wed us. They told us, 'Oh absolutely. You just need to get a signature from the registrar the next day.' Sounds great....here's my credit card.
However, after turning in my intent to marry to the registrar, she informed me our celebrant is NOT a legal officiant. I went back to their webpage and found the question/answers section and found were they blatantly say the ceremony is not legal.
I immediately contacted them about this and asked about a refund on Feb 17th. Initially they flat out refused to grant us a refund saying their webpage clearly states they are celebrants not solemnisers. (Again, foreigner here...I'm not familiar with the legal discrepancies...and I made it clear that I was unsure of things in our meeting.) They even told me after this that someone else was interested in booking our celebrant for the same day as us and asked that we let them know as soon as possible if we wanted to move forward with canceling without a refund. Anyway....After about 14 emails back and forth with them and talking to three different people we were finally granted our refund. Which was also a bit of a hassle, because I paid them by credit card, but they said they could only do a refund via bank transfer. So, finally 3 weeks later my refund arrived in my bank account.
And 2 days ago, I received an email telling me the bank transfer went through last week and asking if I could please update my yelp review as they felt hurt by the original content, because they take their business seriously and because they apologised for what was a misunderstanding.
Uhmmm...no, no you did not apologize. You expressed regret and unfairness to myself and the celebrant. You copy/pasted the paragraph on your website where it states the ceremony is not legal several times over in different emails. But you absolutely made it clear that you felt the mistake was all on my part and took no ownership and made no apology at all.
I will say though, that I did get my full refund back. Which I appreciate.....and yes, I have updated my review at your request. read more
