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    Marrey Bikes

    5.0 (1 review)
    Open 11:30 am - 5:30 pm

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    7 years ago

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    Westport Bike Hire

    Westport Bike Hire

    (3 reviews)

    I have never left a negative review for this or any other company, but Westport Bike Hire did not…read morelive up to the services it promises when it comes to assistance if any issues come up during the ride. My intergenerational family group of nine recently used Westport Bike Hire to transport from Westport to Achill, pick up bikes there, and ride back to Westport. Because we had grandparents and kids in our group, we specifically visited the shop the day before to ask about how their service would work and what would happen if we ran into any problems. We were told then as well as before taking the shuttle the next day that their shop number was printed on the bike and to call for assistance if we ran into any problems or anyone in our party couldn't make it the whole way (see attached picture) - this was reassuring to hear as a few of our group were nervous about the trip. On the day of the ride, everything went smoothly until about two-thirds of the way through the day. Unfortunately, my mom (a 68 year old grandmother) took a fall after her bike slipped on the downhill into Newport where the trail merges into car traffic. It was very frightening for her and the rest of us who witnessed it. While she had some cuts to her face and body and a slight knock to the head, thankfully there did not appear to be any major injuries. Nonetheless, she was feeling pretty banged up and needed to pull out of the ride to get some rest​, assess her condition, and avoid aggravating any potential issues. We decided that we would take Westport Bike hire up on the offer to call them for assistance and have my mom head back to Westport along with my dad to make sure she was okay. We called the shop and a man who said he was the owner answered the phone. I let him know the situation and that we hoped he could give two of our party a ride back to Westport. He said that he could not do that as they do not transport people - it turns out that their advertised "shuttle service" is actually them hiring a cab to take riders to their Achill facility. He told me that they won't transport people and only come out on the trail to deliver replacement bikes if needed. I then asked him to call a cab for us. He again said that he would not do that and suggested that we walk to another bike hire company in Newport, leave our bikes there, and ask them to help call a cab. This new information really surprised me because they publicly advertise the shuttles as "our shuttles" and had told us on multiple occasions to call in an emergency. I was frustrated by his response, and let him know that I thought he should help us more directly. Shockingly, he told me that he did not have time to help because the all-Ireland Gaelic Football final was on and he was watching that at the shop​ (note that this was during their business hours and the shop was open at the time). This response made me even more upset, and I let him know that I thought his customer service was unacceptable and that I would be asking for a refund if he could not give us a ride or help call a cab. When he still would not help, I hung up and we walked to find the other bike shop in Newport. The folks there were friendly but also did not proactively help find a cab. They did thankfully track down a phone number for a cab company for us, but unfortunately the cab company did not answer. I tried Uber, but could not get any cars to respond to the request. I would imagine many drivers (and others) were watching the all-Ireland final which made finding a ride tough. Given the lack of a ride, I ended up riding my bike as fast as possible back to Westport, turning my bike in at the shop, and taking my rental car back to pick up my parents in Newport. In the meantime, the rest of my party rode back to Westport in a few different small groups. Needless to say, this took quite a bit of extra time to get my mom back to the room to rest and also ruined the day for her and those of us trying to deal with a difficult situation while receiving zero support from Westport Bike Hire. Perhaps the most revealing comment from the owner came when I returned the bike and quite directly expressed my opinion that this was the worst customer service I had ever experienced. In response, he stated that "your mom getting hurt is not his f****ing problem." While I'm sure Westport Bike Hire works great for folks on most trips, be advised that they may not be there when you need support in an emergency.

    We arrived in the evening around 5:30 after meandering up the coast from Galway hoping to get to…read moreride for a bit up the Great Western Greenway. Despite the fact that they were closing at 6:00 pm, the shopkeepers agreed to rent us bikes for a couple hours and then meet us back to check them in. They even offered a reduced rate because we weren't using the bikes for a full day. The late sunsets (around 10:15 pm) on this glorious June evening allowing for a great family bike ride including meeting a few very friendly locals out enjoying a sunny stroll. It was lovey! Very grateful for the opportunity to see the countryside from a different perspective and for the hospitality displayed by Bikes 4 Hire.

    Marrey Bikes - bike_repair_maintenance - Updated May 2026

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