Our concerns with Dang Good Furnace Cleaning are that they left our entire house a mess when…read morecleaning the ducts and furnace of our home July 29/26, and that the workers reported following company procedures when they did not.
Virtually every surface/object in our house was covered in dust and debris by the time they left. The mess was extensive: chunks of lint on blinds and lampshades, dog hair blown to the top of a kitchen cabinet, dust embedded in crevices of furniture, and bedding was covered in dust. Everything stored downstairs in the furnace room had to be cleaned - even luggage.
Because Dang Good had 2600+ 5-star reviews, we didn't think it was necessary to closely supervise the workers, so we didn't appreciate the full extent of the mess until they left. And it is also why we assumed that we had fallen for a scam, and didn't lodge a complaint to the company.
However, when the owner, Mark, followed up a week later looking for a 5-star review, I relayed what happened. He sounded surprised as their procedures require covering ducts with plastic to create negative airflow which prevents dust blowback. He said he spoke with the employees who indicated that to the "best of their knowledge" they followed procedures: meaning that they recall covering 23 unique 1950's style vents with plastic, removing multiple screws from every vent in order to blow high pressure air into it, and then reattaching each vent when complete. We can attest they did not do this, and failing to do so explains the mess. Mark wanted to return to see our house, but we declined as we had already cleaned and it wouldn't change anything.
Our money was refunded, but it's small consolation as it took us hours to clean our house and our blinds will never be the same. Our 1-star experience is far from the company's 2885 5-star reviews on Google, and we think people should be aware, because a Dang Good team may misremember making a mess of their house, too.
