I'm disappointed to say that my experience at Paradise Animal Hospital (PAH) was extremely…read moreunprofessional. About a week after I brought my puppy to PAH for her first needle, she started vomiting. The bill for her treatment came to about $3700, and I was told that it may have been a stomach bug or possibly worms. Receiving an unexpected bill that size was daunting to say the least. When I asked for an itemized list of what was required I found flaws in the billing. For example, I was charged $200 in medication instead of the $19 that was actually needed. After speaking with my friends who also take their dogs to PAH about my bill, they asked if the clinic offered me the free month of pet insurance that they offer every customer of their clinic. They had not. When I called to ask why I wasn't offered pet insurance, I was told that it was a very unfortunate situation, and that Covid had made it hard to offer all customers the same standard of care. They told me the best they could do for me was to offer an apology. Pet insurance would have covered a substantial portion of my fees, and I found it hard to accept that Covid was interfering since they had time to shoot and post TikTok/Instagram videos of my dog (which they've since removed from their pages), but not offer the standard care that all other customers receive. After several emails back and forth, PAH offered to refund $1000 of my $3700 bill. After this, I stuck with PAH because I felt that my puppy received quality care from the vets who delivered her treatment during her emergency visit despite the poor communication and huge expenses. Changing clinics would be challenging given the backlog of patients caused by the pandemic at that time. However, I ran into more issues when I booked my puppy's appointment for a spay. When I first called, she was scheduled right away for her surgery. It was only after speaking to my friends who have puppies from the same litter and also go to PAH, that I learned they were all given appointments for blood work prior to their surgery and given information on fasting. After hearing this I called the clinic to ask about a bloodwork appointment and they insisted she didn't need an appointment. This didn't make sense to me given that the other puppies in her litter had also seen the vet a couple months earlier. I called back again. After three calls they realized they had indeed made a mistake and that my puppy did in fact need blood work prior to her operation. Had I not repeatedly inquired, I'm not sure if they would have gone ahead with the surgery or not. I have never written a review for a business before let alone a negative one, however after this experience I felt it was important to share what I went through. The fact that bolstering their social media presence was more of a priority than my dog's health is beyond concerning. To have it shrugged off, excused, and given a half hearted apology was insulting. A customer should not have to rely on friends and internet research to learn what the proper medical procedures are for their pet.

Best vet clinic in St. John's... professional, clean, fear free clinic... fantastic front staff,…read moreorganized, very modern. l would highly recommend it to anyone who loves their pets.

I have two puppies. When they visit for their grooming there are no other puppies around. They…read morehave all her attention. They love this and so do I. And a bonus is she's is awesome with my puppies. We love her.

Barbara did a great job with Charlie! His haircut was great and he was all prettied up when we…read morepicked him up. He wasn't there all day long as he has been in other salons, and the prices are very reasonable. Great experience!

I take my dog here to get her nails clipped. Last time I took her there it was the day before her…read morebirthday. The girls there gave her a cute bandanna to wear. I have had no issue with this business.

terrible place to work. i left another job to come work here and after my fifth day here they…read morecalled me that evening after my shift and fired me because the manager "simply didn't like me" and that was the only reason i was given after asking several times. they knew i left another job to come work here, they knowingly put me out of work because the manager "simply didn't like me". during my time there i felt harassed pretty badly by the manager at every shift, but i kept quiet in hopes it would get better. i had an absolutely horrible experience while working there. over the phone as i was being fired i said "there is no way this is right, it can't be right to fire someone because the manager simply didn't like me" they responded with "while technically your on probation for 90 days so we can do whatever we want, and it wasn't just the manager, no body here liked you at all, and everyone had a problem with you being here". needless to say, i definitely felt extremely hurt being bluntly told no body liked me, and felt pretty hurt knowing i was working with this group of people and having conversations with these people for 6 days just to find out they all didn't like me. it was an extremely unprofessional way to fire someone to say the least. i will also add i am a very quiet and shy person, and struggle very badly with anxiety and i also struggle pretty badly with social anxiety, so this whole experience took a huge toll on me. i wouldn't ever recommend working here.

These people are great our dog had everything done and then some for a beyond reasonable price she…read morewas so happy as well when we seen her the staff are very friendly and informative Cannot recommend this place enough. Will be back every couple months for sure

Looking for a neutering surgery for my shiz tzu puppy and trying to do comparisons of services and…read moreprices. The one and only question asked of me was 'am i a client there'. As soon as I said I am hoping to be, the reception immediately said they are not taking on any new clients. Veterinarians thinking of moving to St. John's, if you have a work ethic and desire to treat clients with respect, there is a big need in this part of Canada.

This is by far the best clinic I've ever been too. Each and every one of the staff have a true…read morepassion for animal care. I personally see Dr. Stokes and I have full trust in him to always provide my pets with the best care. I have 6 cats, a dog and a hamster to take care of and the positive environment of the clinic makes the process so positive. If you don't go here for your vet care your missing out!

This is just another rip off. I have a 17 year old dog, who is in great general health, other than…read moredental problems. After paying $300 for a check-up, this clinic recommended that all this dog's teeth be removed. This is a major surgery for a very senior dog probably in the last stages of her natural life, and I declined as I considered it as inflicting unnecessary suffering on my beloved old girl. I requested antibiotics and a pain killer for her. After a mere few days, she seemed her old self again. She thrived and certainly wasn't in pain. Then her prescription ran out. Back to the vet, another $300 spent, and good for another month. The vet refuses to offer refills on the prescription as they simply want to continue to rip us off- no concern whatsoever for this pets suffering. The attitude is 'you shouldn't have a pet' if you can't pay, which is extortion. They would willingly subject a senior dog to unnecessary surgery to get their $2 grand, all the while knowing it will probably kill her, or cause her last year to be one of extreme discomfort. This vet has not the slightest inkling of empathy or compassion for the pet and certainly none for a pet owner. Treat your clients fairly and they may come back. Learn good business practice. PS, Paradise Animal Hospital has poorly trained staff and vets as well, performed a botched kidney stone surgery on my Shih Tzu causing circulation problem and 3 additional surgeries. (His Penis had to be amputated) I took him to Bay Roberts Animal hospital where they saved his life. These scum charged us 4 thousand to nearly kill our beautiful dog. I forgive accidents, but I do not forgive overcharging and incompetence. Take your critter to Bay Roberts for the best possible care in Newfoundland that I know of...just my and my wife's opinion ...I know of no other place that is trustworthy. Please message and correct me if I am wrong.

I just moved to CBS not too long ago and when I asked around for vet recommendations an SPCA…read moreemployee told me to go see Dr. Harvey. Of course, not too long after that, one of my dogs broke his canine. Dr. Harvey was AMAZING! She and her staff went right in for the cuddles, made my dog feel like a million bucks AND they took great care of him without breaking the bank. I can't say thank you enough!