EXTREMELY UNPROFESSIONAL. If you want to be frustrated by UNPROFESSIONAL staff this the place to…read morego. The person doing the scheduling was the worst. I've never had a Doctor's office yell at me over the phone for asking questions. I was told tonfind another Dr. because she didn't like it when I raised my voice back at her. Can you imagine if that is how they treat you in the beginning, what is the Dr going to be like. Im glad I found out before I went there. Dont wasted your time some place where apathy is their protocol.

Saw Dr. Chavez for an ongoing kidney stone. Left the visit expecting to have lithotripsy surgery…read morescheduled. My insurance approved the procedure the next day. Two days after the appointment his PA called to say they were still waiting for a physical paper with the approval even though they had verbal approval. This was a Friday. My wife followed up the following Monday to ask about the approval and to ask about surgery dates. This set off his PA. Instead of arguing my wife hung up. The PA decided to do nothing. Three weeks later we called to follow up to find out that they abandoned my care but did so in a manner that violates law. Two days later I was admitted into the hospital with complete ureter blockage. $80k dollar to have an emergency stent placed. Dr Chavez blames my wife instead of taking responsibility for his staff. Claims we are outliers even though Google reviews also include issue with his staff. It seems we are not the outliers and this is not unique. If you chose to go to Desert Mountain, you better hope his staff is not having a bad day with you call or visit or you might be an outlier too.

Final review, 10/17/25 Part of a larger group out of state;…read morethey never come thru when making appointments for lab tests; most if not docs have left this sinking ship. The only reason I still use them is my original doctor was with them; since the buyout, I've had 3 different doctors and as many PA's After this final checkup, I'm finding someone else.

If I could give this company ZERO stars I would. My Doctor (PA) was excellent, as was the NP, this…read moreis NOT about them. The company however is terrible. They apparently acquired the company who my providers were with (I think that was Urological Associates of Southern Arizona), moved the office and then closed offices in Tucson. It feels like they came in, acquired these practices and then closed them. Now they only serve Phoenix. WTF (This is for the 2260 W. Orange Grove location. I started out at 1521 E. Tangerine. It was Urological Assoc. at Tangerine) My recent appt was changed several times, first the date & location from Tangerine to Orange Grove. Then the date again because that was the last day they would be there. The guy on the phone told me they were just informed of the office closing. They gave me many different versions of what was going on. First they were staying open, then they were joining up with Northwest Something or other. Today I get an email saying they were unable to transition Tucson locations to Northwest. It feels like lying and complete chaos, including lying to the employees from the way it was described to me. They cannot give me a way to contact my provider and referred me to some other company to get my records. We'll see if I actually get the records. I don't even know if that is an accurate description of what went down because it was so confusing and completely mishandled. I kind of feel bad for the people who are taking calls on this mess. Good luck on being able to get an appointment if you have a problem. At this point I would have no idea of what to do or who to call...the number I have for my provider goes to this clown show. Really it won't really matter since they aren't going to be in Tucson anymore. That's a good thing

My husband had many issues over the years and no other urologist seemed to be able to help. We were…read morefinally referred (by a Phoenix urologist) to see Dr. Gretzer at the University of Tucson Cancer Center and believe me it was worth the trip! He was personable and professional and treated my husband's case with respect and knowledge. Although my husband had to have a number of procedures and surgeries, Dr. Gretzer was with us through it all. Thank you to Dr. Gretzer and his amazing staff.

Knowledgeable, friendly, experienced, attentive. Listens to what you have to say, an attribute many…read morephysicians lack.

Received a message May 8th saying Dr Wheeler was now not accepting new patients after I asked…read moremultiple times on May 7th and told multiple times that she was, and that they could make an appointment with Dr Belkoff. When I called on May 9th I asked again multiple times, and was told multiple times YES Dr Belkoff is taking on new patients. I then asked why we were told on the morning of the appointment with Dr Belkoff May 6th that he was not accepting new patients. Deanna said that she would find out what's going on and call me RIGHT back, four days later and still have not heard a word.

My husband had his first Urology appointment today. He had been having a combination of symptoms…read morethat have ranged from severe abdominal pain to pressure in the lower back and an overall discomfort and pain continuing for the last six months. He has been to several doctors as well as specialists all 'mentioning' possible stones but none ordering the proper test or following up. Meanwhile, my husband on a daily basis continues to be in minor pain ranging up to severe where his mood, lifestyle, energy has been compromised with minimal effort from current doctors to discover issue/issues and find solutions to treat. Here we are today with Dr. Patel with no uncertainty based on my husbands symptoms and pains orders a CT of his entire abdominal area. This is the only test that is precise enough to see very small stones as well as any obstructions or tumors. He is the first Doctor that I felt confident that would eliminate, diagnose and treat my husband without sending him away with an ambiguous condition. Dr. Patel is bright, deliberate with a warm bed side manner. The office staff goes over and above with a smile! When a CT was ordered we immediately went next door to imaging escorted by one of the amazing front desk ladies. When we let them know we would be out of town and then my hubby travels out of state Dr. Patel accommodated him with a same day review and agreement for next day follow up. The office is clean, professional and efficient. I hope for no one to have to land in a Urologist office but if necessary, Dr. Patel and staff are caring and will take great care of you!!

Was blessed to have been referred to Dr. Yurkanin in an emergency situation when I developed a…read morekidney stone. He, and his staff, were very professional, empathetic and caring. I would recommend him highly.

I've been seeing Dr. Yurkanin for over a year, and he has been the most conscientious health-care…read moreprofessional I've dealt with in decades. When was the last time you got a call from a doctor, personally? How about on a Sunday? Yet I did, from Dr. Yurkanin, to reassure me that a biopsy I had the week before was okay. He's been this careful from the beginning. His manner is formal rather than familiar, but utterly thorough and reassuring. I recommend him without hesitation.

If you have a uti and want antibiotics promptly, choose another provider. This one makes you wait…read more3-5 days for culture to come back! I find this cruel and dangerous, not to mention painful!!

I am so happy to have dr Burnstien and PA Jennifer Bargas.they are the best!read more

I am sorry to see that Dr. Berry has left the Tucson area. 11 years ago he treated me for kidney…read morecancer and then bladder cancer. My PCP was very casual about getting to the bottom of my initial symptoms concerning my kidney, therefore by the time (6 months) it was treated by Dr. Berry, cancer cells had moved downstream to the bladder. However, Dr. Berry was not casual about anything. He pursued every anomaly quickly and effectively. The fact I'm still kicking at 88, and have enjoyed the last 11 years with no further cancers is a testament to his skills. Many of the reviews talk about bad experiences with back office personnel. I'm not surprised in that back office skills seem to aggravate both doctors and patients in the Tucson area. Speaks more to the business management folks than the doctors.

Dr. Berry recently moved to Colfax, WA. I used him because the wait for the established urologist…read morein the area was too long. I am a former hospital board member and know some about the business of healthcare, and know many physicians because of that service. Dr. Berry was clear, compassionate and comprehensive. I researched my symptoms and his tests were appropriate according to both the Cleveland Clinic and Mayo Clinic. He gave me unlimited time for quesitons and provided complete and understandable answers.

Dr. Patton and his medical staff were great! Front desk girl was rude and was cussing about a…read morepersonal call she made regarding not being able to return her glasses. A patient walked in and stood for a while he had to tell her he was here. Very unprofessional!

What the hell happened at this location? Six Urologists left in June, including both of our…read moredoctors. The staff did not bother to notify patients or assist with a referral for continuity of care. Being told "to go elsewhere. We can't help you. Get a referral from your PCP." Completely unprofessional. This is what happens when For-Profit Vultures get involved with Healthcare folks. That is why the hammer of oversight needs to come down hard on healthcare price-gouging and Insurance companies that are basically Brokers getting in between you and your doctor that are in business to deny care instead of providing care. Wake up! We need Socialized medicine with adequate regulation like rest of the developed and developing World, so doctors can practice medicine and NOT worry about Bean-Counter margins or lawsuits.

I had some testing done almost 2 weeks ago. Haven't had a word and when I called them I always get…read morean answering machine and nobody ever returns my call. I'm 71 years old and never had I ever experienced poor service like I've had at this office.

The staff let down the officer, they do not answer calls, they do not return calls, they are surly…read moreand rude in person at office visits. They do not even follow up after procedures to let patients know how the procedure went and if addition care is required. I would urge potential patients to look elsewhere. I went in to surgery to have kidney stones removed- following the procedure it took over a week before I finally spoke to a person who told me the procedure failed and the painful urethral stent would have to stay in place until a follow up procedure could be performed. Days later the doctor called me back to let me know what went wrong and why the procedure failed. A second procedure was scheduled an additional two weeks out. It was planned for 12:39 pm with instructions for me to appear at 10:30. After waiting three hours with no contact from the doctor or his staff I finally talked to the charge nurse of the pre-op ward why I was still there- she informed me that the procedure had been changed to 2:30. Finally at 3 I was taken back for the procedure only to learn that not all of the kidney stones had been removed. But at least the painful stent had been taken out. When I asked the doctor why my procedure time changed he stated he did not know and moved on quickly. I cannot recommend this practice- the staff fails in customer experience and professionalism every time.