Mouldy Fish, Awful Service & No Manager Food Quality…read more I ordered the Cod Supreme which looked amazing on the menu. When it arrived I started to eat the leeks first, then some of the broccoli on the side and finally started to eat the fish. About a quarter of the way through I noticed a strange taste that reminded me a bit of blue cheese (with no blue cheese in sight). I lifted the plate to my nose and after asking my partner, we both came to the conclusion the strong smell was mould. Then it hit me, so was the taste. I stopped eating the fish immediately and sent it back. I was disgusted and felt nauseous for the remainder of the day. Service The restaurants resolution to serving mouldy fish was, nothing. I was approached by a waiter, not a manager, head chef or senior member of staff and told "sorry, it's been taken off the bill". That was it. No explanation as to why they are service mouldy food at a premium price or offered of a glass of wine or even a secondary apology. This really made me mad. Why does a restaurant think that taking it off the bill is some kind of remedy? I wouldn't pay for mouldy fish in a supermarket so why do you think I would in your restaurant? It's not a resolution it's a slap in the face straight after making me eat terrible food. I would have never, in a million years, paid a penny for that plate of food so taking it off the bill isn't a resolution. Management After the meal I asked to speak with the manager about my bad experience and I was told by the bar staff he would go and get him. A few minutes later I was told he was writing an email and he'd be with me when he'd finished! WTF? Are you serious? The manger is going to make me wait because he's writing an email? I waited for a few minutes before asking the bar staff again what was going on? He apologised and then told me the real reason why I was not able the see the manager and believe it or not that was because he was in a meeting with the director. My chin hit the floor at this point. Well done Skylark you have reached the famous triple whammy of how NOT to run a restaurant. Sometimes you just can't make this stuff up! The irony of this terrible customer service experience was displayed by both the manager and director LIVE, no wonder they didn't have a clue in the restaurant. The leader of the entire establishment was more interested in his meeting about running a customer focused business than the customer itself! Forget the mouldy fish...that is nothing short of disgusting. Stay away from the Skylark Country Club. The answer to your upcoming experience is written in the name.

Lovely steak dinner in a quasi-private room of the restaurant. The 10oz sirloin was cooked…read morebrilliantly, served elegantly, and accompanied with some delicious, very thick cut chips. Great wine and attentive service, all reasonably priced. The decor was clean and modern but still warming with a nod to the history of the place. The Country Club is also located in a lovely part of town, isolated and very 'English country' feel to it.