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    Mark W. Gilbert

    5.0 (1 review)
    Closed 7:30 am - 5:00 pm

    Services - Mark W. Gilbert

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

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    6 years ago

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    Higginbotham Family Dental - Waiting Area

    Higginbotham Family Dental

    3.5(10 reviews)
    10.5 mi

    First, Maddie was the absolute highlight of my experience here. Five stars for her alone. She was…read morekind, honest and just generally gave a damn. You can always tell when people actually do. Now, the rest of my experience, absolutely terrible. Enough to make me say "f this" if I didn't care about my teeth. Dr. Bourgeois did not make me feel cared about or taken care of AT ALL. She just immediately brought up the most expensive option and that's about it. Didn't ask about my other issues, nothing. Drove 45 minutes for something that took not even 10. Meanwhile, my mum's appointment was thorough, and with plenty of options. So, don't know what the deal was there but I felt it and it made an impact. My mum and I scheduled our appointments for the same day but had to come back the following day for hers due to a system outage at this location. I wasn't even in the chair for 10 minutes and my options were "here's a $5k bridge or another option that's extreme." I just went to another dentist not even two weeks ago that recommended a root canal, not a whole procedure that's the down payment of a damn car. I understand it's just the greed and cruelty of the American healthcare system but that doesn't make it any better and it doesn't excuse how I was made to feel during my appointment. People hate the dentist for very valid reasons and these practices know that but ultimately, no matter how outwardly friendly, their goal is to get as much money out of you as possible. The payment plans are not payment plans that are made to work for you, it's just how they wanna break them up. So, after my experience here I've accepted that pretty much all dentists are the same and I will always hate going. It doesn't matter how much they pretend to care. Exhausting and I don't even have to get much done. Just tired of the dog and pony show you have to go through to just take care of basic bones. Due to the way I felt here, like it wasn't worth giving me any real options and because of Dr. B's indifferent attitude (you never really know if it's race related or not sometimes), I'll continue to shop around until I find a dentist office who at least has dentists who truly care to listen and understand not just push the most expensive options possible and basically say "f off."

    (Updating my review to a one star: thanks to internet care instructions, since I was barely given…read moreany by the providers, I realized I should have been given gauze to bit down on for 30-60 minutes to help a clot form. Instead, I'm sitting here, still bleeding, waiting for my husband to bring some home) I will never return to this office and hope Dr. Denney in DeSoto County has open spots. I will likely need decent follow up care. I don't usually leave negative reviews, but I felt it was important to share my experience so others can be aware. To be honest, two stars feels a little generous. I just had a tooth extraction at this office, and the overall care felt rushed and careless. They had me fill out all this paperwork online, and somehow none of my info made it into my file? The dentist performed the procedure without placing a bib or any protective covering, which is something I've never experienced at any medical or dental appointment before. After the extraction and stitches, I was left to clean up the blood on my face and neck. If I had not had a bottle of water with me, I wouldn't have been able to do even that. The sink didn't work. While they did avoid getting any on my clothing, it was unsettling to leave visibly messy without any effort to clean me up. I was prescribed pain medication and antibiotics, but the post-op instructions were minimal--I was only told not to use a straw and to chew on the other side for a while. No written instructions were provided, and there was no clear explanation of what to expect during recovery or when to call if something seemed wrong. While nothing about the procedure felt unsafe, the overall experience felt haphazard and lacking in basic patient care and professionalism. I hope this office takes steps to improve how they communicate with and care for their patients.

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    Higginbotham Family Dental - Hallway

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    Higginbotham Family Dental - Collierville patient 5 star review.

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    Collierville patient 5 star review.

    Dugard, Douglas B, DDS

    Dugard, Douglas B, DDS

    5.0(3 reviews)
    9.1 mi

    I was referred to this office by a friend. I'm so glad. I was having a horrible time with my…read moretooth. The office got me in right away. Judith (I think she may be the office manager) is so so nice and very competent. The dental assistant very professional, friendly and very sweet. The office is in an old house...very quant. There was great energy in there as well. Everything was very clean. I haven't met Dr. Dugard yet, as he was out of the office for medical reasons, but I am confident that he is as great as I was told by my friend. The dentist that was filling in for him, was great! Really listened to what I was saying and he did everything he could to make me comfortable. I look forward to seeing (as much as someone can look forward to seeing a dentist, ha ha) Dr. Dugard. I would definitely recommend this office.

    My husband and I have been patients of Dr. Duggard for 10 years. During that time he has cared for…read moreour teeth with care and concern. My husband who likes to "eat rocks", as I jokingly tell Dr. Duggard has had multiple crowns during that time, as well as a couple of root canals. I, on the other hand have only had a broken tooth that required a new crown, and recently had to have two molars that required repair just before embarking on a long trip. I was concerned that this could be accomplished in the time frame before we were to leave. No problem, Dr. Duggard says, we can do it, and he did (in less than a week)! He has his own dental lab on site! Most of my visits have been to see Kayla, the best dental hygienist in the world! I have had many over my life time of 78 years, and there have none who came close! I can't forget the Judith in the front office, who recognizes my voice, and can immediately pull up our records. She is the best! How, can I say more, you get the message! Jeanie and Gene O.

    Mark W. Gilbert - cosmeticdentists - Updated May 2026

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