I went there for roughly 5 or 6 years, brought my kids and husband there too. The facility is clean and inviting, a room or two has nice relaxing views of nearby fields. The dental staff is gentle and very professional. So why only 1 star, if the treatment there is so good?
THE OFFICE STAFF. Specifically, the office manager is a nightmare and accounts can be horribly mis-managed. In the past I thought I might have been double billed, but as they were small amounts (back when we had dental insurance, we have not for a few years now) I just paid and figured I was mistaken (shame on me, should of checked). 2-3 months after a filling, I received a bill when I KNEW I had paid. I called the office, explained I had paid cash, I could not find my receipt, and why did my bill take so long to come, if money was owed and no payment was made? The office manager didn't even look into to it, got very snotty very quickly, and told me I was LYING and trying to 'steal services'. This, to a customer in good standing for years! I asked to speak to the owner of the practice, both she, and another office member I spoke to, refused to give me a way to contact the practice owner, who lives out of state. I did find it online after doing some research myself, contacted the owner directly, who told me he would have them erase the bill. Fast forward a few months,a found proof I had paid- using a debit card, not cash. I was mistaken in my payment method, but quite correct the bill had been paidi in full at the time of the service.
This office double billed me, wouldn't look into it when I brought it to their attention, accused me of being dishonest and trying to steal from them, refused to give out the owner's name so I could file a complaint- and I never even got an apology after sending in the proof I had paid. If the office kept accurate records and didn't double bill me, if the office manager had an ounce of professionalism in handling my complaint, my family of 5 would still be patients there. We have sinced moved on- no matter how wonderful the treatment by the dental staff, I can't incur charges for services from a business that is sloppy at best or dishonest at worst.
If you go there, save every scarp of proof of payment, no matter what the method, for at LEAST 6 months- can't trust the office manager to keep accurate records- you'll be billed again months down the line! Mistakes happen, people are people, but the way it was handled drove us away. If I just went by the office manager's wishes, I wuld have paid an almost $150 bill- twice. Who knows how much I have overpaid over the years, assuming it was my error and thinking their office manager was competent? My mistake, never again. read more
