Unfortunately I went to this doctor with severe tooth pain. He took an x-ray and stated nothing was…read morewrong. I repeated that I was in so much pain. He said no reason for it. Went to oral surgeon next day and diagnosed with ONJ which is Osteonecrosis of the Jaw and I needed 2 rounds of antibiotics. I am not implying that she should have known what I had, however, he should have referred me on instead of saying there is no reason for the pain. That was the last time I went to him. When a patient tells a doctor that she is in pain, the doctor should acknowledge that something is not right. Shame on this doctor. Fortunately I did not lose all my jaw (as that is what could happen) but it was a 5 months of recovery of pain that I was told that I did not have.

Do not go here! I went to get an opinion on a root canal. after determining I need a root canal,…read moreFada Metri and his receptionist stated the procedure would be about $800 for the root canal and crown. they then gave me a referral that they hyped up who charged me over $1,400 for the root canal alone. when I called back an explained to them how much they charged, the receiptionist tried to deny the amounts she told me. Mr. Metri's referral felt like a scam from the start. Regardless of the work they do there, I would not recommend Fadi Metri's office based on the lack of integrity and misguidance he give me with this referral.

I visited McLaughlin Family Dentists for several years before unfortunately moving out of reach…read morefrom the office. But since trying other dentists, I have realized just how lucky I was to be a patient there! The cleanings were exceptionally thorough, with the hygienists always being eager to provide advice; Dr. McLaughlin was a perfectionist in inspecting x-rays and filling cavities, and I never felt any pain after a procedure; the front desk was always friendly and courteous. I strongly recommend neighbors of McLaughlin Family Dentists to take advantage of their wonderful service!

After trying several dentists in the area, thankfully I found Dr Song at McLaughlin Family Dental!…read moreShe is gentle, explains everything, and makes you feel at ease. I have had two different hygienists and both were great - no bleeding gums or pain.

This is the absolute worst dentist office I have ever been to in my life. I originally came here…read morebecause I was interested in Invisalign. I was told that I needed a cleaning and two fillings redone first. The female dentist who did my work was late to the appointment, rushed through my cleaning, and had trouble getting the tools to work while doing my fillings. Two weeks after this appointment I began experiencing pain while eating on the right side filling. A few weeks later I experienced pain on my left side filling while eating. Both fillings caused pain any time I ate anything. I also had sensitivity to cold and hot foods with all of my teeth. I have never experienced pain or sensitivity with my teeth before. I scheduled a follow up appointment. When I came in I was told that there was nothing wrong with the fillings and I should wait to see if the pain goes away. I was also told I should get an $800 mouth guard to help with the pain. Neither of these options made any sense to me. I was told I should come back in two weeks for a follow up. After this appointment the pain worsened. Then the pain spread to my neck and lymph nodes under my chin. I called the office several times and finally the owner Dr.Jin called me. Both him and the female dentist are out of town for the week and he said I should go see another dentist. I told him if I had to get work done at another dentist I wanted my money back. He refused and told me good luck. Last night I had to go to the emergency room to get antibiotics for the raging infection in my mouth. I will now have to go to another dentist to get both fillings cleaned out and redone. The response from both of the dentists at this office was completely unprofessional and unacceptable. They took absolutely no accountability. Now I have to heal from infection and get further dental work done. If you value your teeth, health, time, and money do not come here.

Thank you Dr. David JIN, my DDS. and Hero! I am heading to…read morethat reunion with a GREAT SMILE this weekend. (I can't wait to see how much more my smile gets with your help, as I get older: ) When I broke my front tooth , I was sure my wife and I would miss the reunion , but you saved the day and now I can EAT and feel confident again to smile ... see you in 3 weeks , and its true ...I can not wait to go the dentist now ...really ...you are awesome!

Been a patient for over 35 years, great staff, compassionate and certainly worth the drive!! They…read moremake every appointment enjoyable! I'd give them 10 stars !!

I just returned from having a crown and as always I am so impressed and incredibly happy with there…read moreservicece. From the moment you book the appointment to the actual procedure all the way through, this dental office is superior in every way. And they have the most amazing from desk staff. Dr Townsend is an awesome dentist. A true master. Thank you guys. You truly are the best! Jeff Diaz

I felt that they did a good job with my teeth and that they were friendly and responsive and…read moreprofessional.

Be careful of this guy's allegiance to long-term customers…read more I had been going to him for over 50 years having grown up in West Roxbury. I started bringing my 90-year old Mom with me for semi-annual cleanings. While going to sit in the waiting room, she missed the edge of the couch and fell to the floor. Maybe a foot to a foot and a half. Not enough to cause any damage or pain. We went through the cleanings without further incident. My next appointment was sooner than Mom's next visit. As I prepared to book our next appointments after that one, I was told they are booked more than a year out. Never has that ever been the case with my scheduling follow up cleanings. The only conclusion to draw is that this "professional" was afraid of some type of legal ramifications should another "incident" occur. Given the office never reached out to me for follow ups since is beyond acceptable. I have moved on. But a word to the wise, beware of personal retaliation should something innocent happen to your Mom that can only be interpreted as simple, reprehensible treatment. Paul from West Roxbury

If I could no stars I would. I went in with a dental infection . He refused to give me antibiotics…read moreunless I pulled the cap and paid for implant . He referred me to a specialist with a two week wait and told me it was ok to walk around with pus draining from tooth . Terrible care . I wouldn't send a rat there!

I wasn't going to do a review considering they were ok, the dentist is very friendly and my kids…read morewere comfortable with her along with the hygienist. The wait time, average 30-45 wait from your appointment time so be prepared to wait. The rooms are super tight, they made sure to put as much procedure chairs to bank and left no room to considerably move around. I came here twice. However, when it came to billing wise and then asking for more information they (front desk) is very defensive and will not provide you the general customer service you expect. Not even the bare minimum, as stated "I no longer can assist you" and will terminate the call. The breakdown I was given prior to services rendered (and services provided at a separate location) was not reflected on the breakdown. So be aware, do not trust them. * Also, they have no manager and hasn't had one for months. Red flag. So any billing difficulties, is on your hands to resolve because they will not assist you. It's you against them at this point. Now, I will have to bring them to small cases court to continue this difficulty because front desk will not service you and there is no manager to even manage the place. Who is running this office I'm not sure but it's at your own risk.

Kearstin Thomas needs a more professional billing company, and does not accept dental insurance…read moreplans.

I had a bad experience at Dr. Thomas'. I went in twice and have since found a new dentist. I waited…read moreat least 20 minutes both times I was in. They always seemed to be running late. People in the office couldn't read each other's handwriting. I began to feel that things were unprofessional there. The dentist was also very rough on my mouth when she worked on my cavities. I was sore for days after the fillings. Then I was in pain over a month after my fillings appointment and the dentist told me that it was only because my fillings were deep. I didn't feel that the dentist cared. I was uncomfortable after these visits and drove for over an hour to see my old dentist who had to fix my fillings to adjust my bite.

Just what I was looking for in West Roxbury. Only performs necessary procedures, and even got my…read morekids to love seeing the Dentist despite a complex filling. Strong recommendation compared to the new greedy dentist chains. Dr. Di Napoli is a class act.

I had a broken tooth that my insurance would not cover and he took the kindness of his heart to fix…read moremy tooth for free amazing place 100% would recommend

I had a terrible experience here. Maybe that's why it's always empty when I go to this shopping…read moreplaza. This appears to be how the large-chain corporate dental offices are operating now: they're going to scare you into buying (probably unnecessary) additional services with high-pressure SCARE tactics. I have purchased used cars from used car lots.... but I didn't feel as uncomfortable at the used car lots as I felt here. If you can, go to the independent local dentists. Patient, beware.

I and members of my family have gone to west Roxbury Modern Dentistry a consortium of many…read morepractices owned by Dr .Frederick Lee. we have found the staff exemplary ,but the staff does not determine the finances ,The billing office is patently dishonest and does not honor their contractual obligations and even denies they are in network with insurance plans they are in fact in network with. They recently took $700 from me when they were in network with the insurance company and were informed by the insurance company that they should refund the money to me .They have made no effort to refund the money to me I have made several visits to the office and the person on duty feigned all knowledge of this matter.The AGE STRONG ORGANIZATION a senior citizen's assistance organization has also called them. George Silberman

I recently moved back to Boston after 13 years away and somehow through the grape vine I ended up…read moregoing to Dr Christina for an urgent dental problem. I can't recommend this practice enough. They are courteous, efficient, empathetic, patient and highly competent professionals so I've kept going there. Dr Christina is fantastic, the hygienist I saw (can't remember her name) was great, really taking time to help me understand how to take care of my teeth, and the office staff are exactly what you need - reliable, clear, warm and efficient. Dr Christina is a lovely person who I trust completely to keep my teeth in my head! It's a pleasure going to this practice!

This is one of those dentist offices where you get the impression that they really care about your…read moreteeth. The woman who cleaned mine gave me a helpful lecture about how exactly to floss. Doctor Spagnuolo was an extremely nice man and, besides telling me that I have a cavity, took the time to ask about my life, etc. Great people. It's a little bit out of the way in Roslindale, but worth the trip.