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Los Gatos, CA

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Mark Fierro, MD

4.7 (64 reviews)
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"Thank you" pictures all with the same penmanship
Katie L.

Beware of the fake 5 star reviews! If you are looking for Dr. Contro, he is gone. I originally came here for him but he's on "sabbatical" until 2019 so I was told. I was looking for a fertility specialist and settled for Fierro. I was ignorant for settling because he is NOT Board Certified Or a Reproductive Endocrinologist. This has been a nightmare experience from day one. I'll start from the beginning. Be aware: on your first consultation visit which I thought would just be a Q&A conversation, he does a full body examination inside and out. He also spent an usually long time examining my breasts. I was not expecting this and they did not give me a heads up before my appointment. Also, he hugs you after a pelvic exam while you sit half naked on the table. I'm not a hugger and it made me feel uncomfortable. Why couldn't he wait to hug me after my clothes were back on?? And why did he hug me after the nurse left the room?? The waiting area is small and the music they play is too loud creating stress. They don't offer you any water and there is no water to drink while you wait. They ask you to pee in a tiny Dixie cups that dentist use to have you rinse. So expect to pee all over your hand when they ask for urine. This shows how cheap they are as I read in other reviews. I got better urine cups from planned Parenthood back in the day. -another example of how cheap they are - they ship your blood samples back east and charge you $60+ for the Fed ex shipping of the materials. On top of that I had to wait over a month to get the results back which was a waste of my fertility time. They have unethical billing practices. My insurance covers most of my treatments and they violated their contract with my insurance company by charging me the full amount of a service I received. It took 15 weeks for them to pay me back and it was short $50. They do not have their operating hours on display anywhere. They take a two hour lunch and it's at an unusual time. I arrived on time for an appointment and the office was unlocked but was totally dark. I had no idea where anyone was as it was two hours past the normal lunch hour. I searched the back offices for someone and when I found someone she had an attitude like how dare I go back there. I found myself micromanaging the administration as they had forgotten time sensitive tasks in regards to my medication. It's been really stressful for me to do this. They are not reliable! You have to double check everything they are getting paid to do. Avoid the tall medical assistant. She was assigned to teach me how to inject myself and she told me how to do it wrong. In fact, everything she told me during this appointment was wrong. Due to the wrong information that she gave and i trusted I suffered much pain. After a Google search I learned the correct way to inject myself. I had concerns about risks of cancer as she told me the medication is NOT FDA approved. Her response was confrontational: "You take vitamins and those are not FDA approved. How do you know those don't cause cancer"? She speaks loudly, fast and you're in a tiny room with her. After a quick Google search I found the medication IS approved by the FDA. I brought all my concerns about her to Fierro and he just said he didn't know why she said that and was dismissive and changed the subject. Fierro rushed through his appointments with me and speaks fast. When I first met him and his staff I thought they were all on some form of speed. All my life my doctor's have been slow and methodical, not this office. Since he speaks so fast I've asked him to write down my next steps but he wrote so fast I couldn't read his writing. So stressful!! They call you 5-6 days before your appointments to remind you of your appointments. Shouldn't be 24-48 hours before your appointment??This was an annoyance. I asked for a copy of my file and they charged me $30! I argued Kinko's only charges 20 cents a page, where is the $30 coming from?? This was the last straw for me. They don't do anything complimentary for their customers. The office is decorated with "thank you" shadow boxes of families and their babies. At first I was impressed but when I had to wait a long time for my appointments I noticed the pictures with handwritten notes all had the same penmanship. These picture boxes were made by staff and not by customers. Totally misleading. I found a board certified RE infertility doctor to help me and after sharing my experience with this new doctor he informed me that Fierro's prescriptions and practices are outdated and some of his methods have been medically proven not to work. If he were board certified he would be up to date on the latest medical advances. 2 months after quitting Fierro and cleansing my body of all the toxic hormones he prescribed, I'm pregnant! Thanks to a superb holistic doctor, accupuncture, diet and exercise. Don't waste your precious time, health and money!

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Page 1 of 2

Ask the Community - Mark Fierro, MD

Review Highlights - Mark Fierro, MD

“Danielle even went above and beyond and took a 3-way call to help me sort out an insurance claim.”

Mentioned in 7 reviews

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Dr. Adrouny and Kara are the first people in the medical field who have compassionately listened to…read moreme when I say I'm in pain or something isn't working for my body. I have spent many years being dismissed by medical professionals when it comes to chronic pain. The office is fun and very professional. I love the front desk staff because they actually remember my face and are very friendly. I appreciate the personal touches around their office that speak to who the providers are beyond their practice. Kara is the provider I've seen the most so far. She is so gentle, kind and knowledgeable. Thank you! Can't wait to see how the new office transforms over the next few months. You all rock!

I had a very disappointing experience with Dr. Adrouny's practice. My initial consultation was…read morerescheduled multiple times over the course of several months before I was finally able to see her. Unfortunately, just a few minutes into our appointment, she was called away to attend to an emergency, leaving our consultation incomplete. Despite this, I was still charged a copay. I requested a virtual appointment for the following week to make up for the incomplete consultation, however, I never received an appointment reminder, and on the scheduled day, no one contacted me for the consultation. To my surprise, when I checked the patient portal, the appointment was marked as completed, with documentation indicating that the doctor had spoken with me which was entirely false. I have since requested a refund but have yet to receive a response. While I understand that emergencies arise in healthcare, the repeated scheduling issues, false appointment documentation, lack of communication, dismissiveness, and failure to address not only my health concerns but my refund request are unacceptable. It's unfortunate that a practice meant to prioritize women's health and well-being has left me feeling that compensation takes precedence over our lives. Healthcare should be centered on compassion and healing, and sadly, that was not my experience.

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I see the positive reviews. I called several times over the past month to make an appointment…read moreduring business hours but had no luck. Yesterday, someone finally picked up only to inform me that she is booked up and I can call next week. Maybe I am being too hopeful but I will give it one more try. Are there any other options?

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I delivered at Good Sam hospital three weeks ago, Dr.Silverman was the on-call doctor. I feel so…read moreblessed to have encountered Dr. Silverman for the delivery! Although I have never met him before, I can immediately feel he is very experienced and knowledgeable, and that I'm in very good hands. His calm and pleasant attitudes gave me so much reassurance and confidence. He checked on me a few times throughout the process and explained next steps to me clearly, so I knew what to expect. I had been pushing for about 3 hours and when he walked in, he suggested a different pushing position and explained that we would do episiotomy and vacuum, we immediately made a lot of progress and the baby was out within the next 40 mins or so. He did a great job at repairing the episiotomy site and clearing out as much as possible so that made the recovery quite smooth. He gave me 100% confident in him during the delivery and I think that if it wasn't because I had so much faith in him, I probably wouldn't have been able to have vaginally delivered after so many hours of contractions and pushing, i probably would have ended up with a c-section (which i really was hoping to avoid). He also was very considerate of my family's feelings too. My mom was so nervous and worried that she even stepped out of the room, and he reassured her everything was going well every time after he checked me, even though she doesn't speak English.

Dr. Silverman has been absolutely wonderful. He consistently takes the time to address all of my…read moreconcerns and is genuinely personable and caring. Every visit with him has been pleasant. I never felt rushed or dismissed. It's rare to meet a provider who truly gives you time, but he does exactly that. His professionalism and bedside manner are exactly what's missing in much of today's healthcare, you genuinely feel heard. He shares his medical opinion while always asking for my input, and he's transparent when something needs a closer look. Instead of brushing anything off, he takes the time to research it further, even when it isn't strictly OB-related. He also goes the extra mile to follow up and update me, and if he notices something that was missed during the visit, he calls right away. He is truly a great asset not only to Stanford but to his patients.

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I have been a frequent patient of this medical group for my pregnancy. I had chosen to see Dr. Lam,…read moreand I have no regrets sticking with her as my OBGYN.   Once my pregnancy was confirmed, gave me a list with approximate dates to make subsequent appointments. I pretty much was able to make my appointments from that point to when I would be 40 weeks, and got the dates and times that I wanted. She is patient and listens to my concerns at each visit. She is also efficient and concise when explaining things. She helped me feel at ease during my pregnancy visits by letting me know what is normal or not and what to expect in the coming weeks. Her team is fantastic as well -- they are very responsive via their online messaging portal MyHealth.  In my year of being a patient with this medical group, I have never run into issues getting a hold of someone to reschedule my appointment. I am honestly surprised by some of the low ratings and reviews. The only thing to note is that the OBGYN you have for your pregnancy may not be the same one who does the delivery because providers in the group take turns covering the hospital. They have a parking lot that is reasonable to small sized. I haven't run into issues with getting a parking spot during my visits, but I could see the parking lot getting full.

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Mark Fierro, MD - obgyn - Updated October 2026

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