Hi, I have been going to this place for a very long time, and there has been many changes in staff. Many of the staff members have very poor attitude toward the client, lack professionalism, and are like bullies. Each time there is a problem with my hearing aid, they try to get rid of me. Every time I receive a new machine, they are not very patient, nor do they seem to understand my needs. When I tell them to make an adjustment, they get very uptight, like they want to get rid of you as soon as possible. Most of all, when I try to explain my issues, they look at me like I am from another planet. Their attitude is very bully-like, and not very welcoming. Once, I had a appointment to fix my device, and they are always trying to scare me with the cost to fix it but I kept telling them that its covered by Medicare. I feel like it gets them upset, and they do not want to waste time with you if they are not making any money from you, or if you take up too much of their time.
Recently, I received a new device, so I am the one trying to get use it, and yet, they are the ones who are not being patient, and show no compassion at all. Basically, they just want you to adapt without bothering them with any visits to make any adjustments. They also try to convince me that there way is the best way. Another words, its there way or the highway! I always compare a visit like going to see a doctor. When you have a health issue, you can call the doctor and he will see you anytime , and try to understand you problem. At Mark & Lachance, they show no compassion for the client, and they just want you to do what they say. This comes from many years of experience with them, and they have given me so many unnecessary headaches. Once, I called and I told them that I need to make an adjustment, they start asking me the exact details of the problem, and before giving me a appointment, they need to consult the audioprotesist first. They made me wait on the phone, like I was nothing, which is very unprofessional. In conclusion, I certainly do not recommend this place. read more