UPDATE 12/04/2025:
After I filed a complaint with the Idaho Attorney General's Consumer Protection Division, I received a formal response from the practice's attorney. The letter states it "has been reviewed and approved by Dr. Mark Freeman."
This letter:
* Minimizes permanent traumatic burns as a mere "red line."
* Presents a narrative of follow-up that is contradicted by my documented communications (emails, patient chart records, and cellphone company provided call logs).
* Confirms the technician "used a marker to mark treatment areas," yet the practice only offered a refund months later, after intervention by the Attorney General's Office.
* Systematically avoids accountability by ignoring my written and in-person requests, thereby abandoning its patient care obligations.
The practice has still not provided a diagnosis or treatment plan, and I continue to pay for specialist care independently.
This official response indicates the handling of the initial incident was not an isolated error, but part of a broader pattern in my care. I advise potential patients to exercise caution, as post-treatment patient care is critical. read more
