This is a review of the spa services as opposed to the facilities. The facilities are excellent and…read moreI really enjoyed using them. I however, was less than impressed with the spa services. I booked in for a massage and a couple of other things and, I was told they would accommodate me despite being busy. So I arrived and on the dot I was taken in for my massage and so on. The staff are nice people but, just totally missing the personal touch. I have been to so many spas around the world and I felt like I was on a factory floor being run through the conveyor belt by robots. To make matters worse whilst starting on the dot was quite important (I was made to wait till it was exactly my appt time) they finished everything at least 10-12 minutes before than advertised. I felt rushed through the massage and, it was a weak attempt at a massage. I don't mind paying for good service but this was the type of service I would normally never pay for. Maybe they were busy but, I don't appreciate being short changed and the complete lack of personal touch. Given the choice I would never use the spa services again. There are loads of great spas in and around the region that might benefit from my expenditure.

Here are the perks of this place: the design of this place is phenomenal. Every room and every…read moresauna are held closely to the design concept. It's literally beautiful and you will find lots of details to appreciate. We also really enjoyed the bistro upstairs where they served really delicous salads. The reason I'm not giving it 5 stars is because of a couple things: 1) the outdoor pool and jacuzzi are not remotely as warm / hot as they should be. 2) I don't know about you, but after 20 minutes in a sauna, I don't really need to visit another sauna. More variation in steam rooms or other activity rooms are needed. (That said, there are plenty of rooms where you can lie down) 3) It's on the pricier side of "Thermalbads". But... it is a great gift for others and it is a great way to unwind on a Friday night.

We have been to several German saunas with themed attractions, but I would have to say this is the…read moremost elaborate I've seen to date. Especially loved one room in the Indian saunawelt with a large wading pool around a large fireplace. The attention to detail and ambiance is unbelievable! There is a wide range of rest areas, outdoor sunning lawns, and pools with varied temperatures (though they were all a bit tepid to my liking, with the exception of one. My German friend, however, thought all the pools were too warm!) Had lunch at one of the cafes; food was great, service was attentive. Top marks on amenities, style, and an overall sense of calm!