I'm new to this area and was looking for someone I could trust to take good care of my precious…read morepoodle. Well, look no further. Maggie was "Great ". If you want someone that truly cares and has a love for animals, then this is the place. Check it out. She did a great job and I will be back! CJ

Called about a nail trim after a no show of the owners at another groomer in Franklin. The lady at…read moreFranklin Grooming said to come between certain hours and we did. She took us right away and was really a nice lady. Her groomers and staff were very helpful and the prices were very fair. She now has a new permanent customer! Sorry Katrina.

After having been a client of Starboard Vet, Dr, Michael, until he retired, we find Cherokee Animal…read moreHospital using the model of a corporate owned veterinary factory, just privately owned. When a practice has an entire giant room dedicated to expensive non proven vet only food, you can get the vibe. OWe took our cat, who has had asthma his entire life in when he got a cold (URI) and they wanted $1000 of treatment and tests including an MRI. If you took your child to a pediatrician for a cold, and he wanted to do an MRI ... you would go elsewhere. Anyway, they hold your pet for ransom with inflated costs, unnecessary tests and when you question it, as I did with the office manager, they become quite nasty. Among the most aggressive customer disservice I have experienced in my 66 year lifetime. BTW, they also own the Bryson City Vet, which uses the same model. We found a legitimate vet that we travel to an hour and a half round trip, that is far, far better.

Here's how they keep their reviews high. You are not allowed to complain. If you give them a…read morenegative review they ban you from coming in. I had a dog that needed surgery and they kept forgetting the staples when it was time to remove them. The first time I brought my dog in I was totally understandable. People made mistakes. But after I brought my dog in a third time because of Staples they forgot. My dog finally had to be put down because of infection they caused. Because I complained and gave them a bad review they banned me from the practice. I don't even think they should be allowed to have Cherokee on the name. Because they're not in Cherokee and they are not Cherokee. I really wish we had a vet in Cherokee.

Long long story short: We had taken our dogs to this kennel an hour away from our home, since local…read morekennels were full during spring break. Within an hour of returning home after drop off, we were informed one of our dogs escaped and we had to go back to try and call her back. We decided to leave our other dog there for her to track back to. After 3 days of the stress of her being gone in the wild, and after numerous social media posts of her missing, our family friends who run the Macon County German Shepherd Rescue and their S&R dog "Nose" tracked her down and rescued her... a second time. This same rescue had rescued our pup and her siblings when they were abandoned babies. The kennel workers DID attempt to help in various ways, even driving to our home to retrieve a scent article for the rescue dog. They even refunded the fee for the escaped pup and brought our other dog to our house when we returned home. All ended fine. A special thanks to ALL who responded, put out flyers and attempted to search for her. We have a great local community! Please DO NOT contact this particular kennel with negative comments. This likely was an accidental event and they seemed to attempt to do what they could, despite all the stresses involved. Thanks to them for their attempts to lure her back. Again, please DO NOT bother the kennel with any negativity reactions, they attempted to do what they could. Thanks.

Rippling Water Kennel is a hidden gem! My husband and I traveled for 2 weeks and had to board our…read moredog, Meg. I was very concerned about boarding her for that long, but we went to see Rippling Water and it was clear that the animals there were being well taken care of. David talked us through everything, explained their philosophy that they let dogs be dogs, why they do not let them mix with unfamiliar dogs, and the routine that Meg would have. Most of this I already knew as I had read up on their web page and checked their reviews. I felt very reassured that they were good people that were more than capable of caring for our Meg. Peggy and David's grandchildren helped at the kennel while Meg was boarded there. They sent me pictures of Meg in the play yard with the boys giving her lots of love. I could tell from the pictures that she was content and happy. They also were very responsive and reassuring when I would check on how she was doing. I always got a follow-up picture as well. I have had to leave Meg for a few days at another kennel for work trips, and we always had to let her adjust back to being home and feeling secure that we weren't leaving her again. This time was like we never left, there were no noticeable adjustments that she had to go through when she returned home. She was not on our heals for every turn we took. As a matter of fact, when we got back from our trip and picked-up Meg, she was better behaved and adjusted than when we left her. Peggy and David know dogs and dog behavior, and they do what is best for them, which I attribute to routine and predictable times for needs to be met. We will only use Rippling Water to kennel Meg in the future.

Our 80-something pound, double-coated baby had a severe skin condition which required he get a…read moremedicated bath once a week for a month. Having always bathed Blue myself (which may have contributed to his problem?), I was clueless as to where to take him. Dr. Tracy at Noah's Ark recommended Country Squire. I called on a Saturday and was told that Shanda was the "big dog" expert and was given her number. I called Shanda and explained my situation. She said if I could bring Blue in the next day (Sunday) she would take good care of him. And did she ever! He looked great, and I could tell he felt a lot better. It's been almost a month now, and he had his last medicated bath this week. We will continue with Blue's grooming on a regular basis...the price is right, and maybe we can prevent a repeat of this last awful skin condition.

They used to be wonde4ful. I stopped using them because I got my Wolfhound back dirty, stinky and…read morenot brused or sanitary vlip. It looked like they get him with a hose and gave him back.

This place is disgusting! It's dirty and very smelly!I really should have taken my cat and walked…read moreout. The groomer did a good job except for the sanitary cut. She almost shaved my cats rear end. The people there did not know how to run a cc machine, provide a record of what services were done and the groomer was unavailable to ask. I paid cash and didn't wait for a receipt because the kid seemed too overwhelmed to write one. They didn't put her collar in her carrier so now I have to go back to the stinking hole and pick it up. I might just forget about the collar. The place smelled so bad and was so dirty that I really don't even want to go back. If you love your pet do not bring them to this nasty place!

best place for grooming in franklin. i genuinely can't think of a bad thing to say about their…read morework, their hospitality, really just about the store in general. if you complain of the smell, please stay in your gated community and complain from there. it's a PET store, not a donut factory. Sydney & Cody up front are very knowledgeable and sweet. Crystal is an award winning groomer, so don't miss out on a good groom based on what Appalachian folk have to say. I stand on what I believe.

First impression, disgusting place. Smelled of strong amonia from animal urine saturating the…read morefloor. Dead & living roaches noted on merchandise. Plants looked unhealthy, rotting & dying. Fish looked fair; algae growing in all the tanks. Birds, hedgehog, Guinea pig were precious. Staff were well-educated and nice. Noticed dogs being groomed (they were neat and pretty). Did not purchase anything.

Dr. Shields was our longtime vet while we lived in Cullowhee, NC. I have had experience with many…read morevets over decades of pet ownership. These experiences have been in large cities and small, urban and rural. I have taken pets to top-notch vet schools for treatment from world-renowned DVMs. I can, without hesitation, say that Dr. Shields is the best vet I have had treating my pets. She is exceptional.

All of it is wonderful . Great Staff, amazing head Vet, so caring, knowledgeable. I'm there to…read morestay!

I have to start out by saying... I have gone here for many years, I used to see Dr.Todd, I liked…read morehim due to his experience and his way with all types of animals. And to me it seemed like he really cared. I have recently been here twice and each time was a far from great experience. The pro is that it is clean. Here's the cons.... They are extremely over priced, example to give regular fluids they charged me 61.00! ( for 75 ml, the invoice said 250 ml?) I wish they would have given me the rest since they charged me for it. After I went to another vet and the same exact fluids ( with a little bit more quantity 100 ml, was 18.00!) I don't mind paying for my pet's health but they are just blatantly ridiculous. They are double or more the price of any other. That I do not understand. The two most recent veterinarian's I have seen to me they weren't like the vet I have now, (you can just tell he has a lot of experience and is very confident) I did not get that same feeling with either of them, I brought two different pets in at two different times and left not knowing anything. I left feeling not confident with this vet just like the time before with another vet there. She also wanted to take blood work because she couldn't say what it might be without blood work... so I go and visit another vet the next day for a second opinion and he said that blood work is NOT necessary at this time. So to me they either are not confident in their knowledge or they want to run up the services, either way is not comfortable to me. The last vet I saw there scared me to death telling me so many horrible things it "could be" and like I said I went to someone else the next day and he told me the opposite, thank God he was right! This clinic has always been high priced but at least when Dr.Todd was here it was worth it, not anymore.