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    Marine Credit Union

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

    Services - Marine Credit Union

    Personal banking

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    Royal Credit Union - Eau Claire Southwest

    Royal Credit Union - Eau Claire Southwest

    (3 reviews)

    When we moved to the Eau Claire, WI area we had no idea where to start with a new bank or credit…read moreunion. A number of folks at my work recommended Royal Credit Union. Given that they seem to have a location in every neighborhood, we figured why not give them a try. We kept our banking arrangements in our prior State in case this one didn't work out. RCU now has all of our business. We've bought a home through them, 3 trucks, 2 cars and 2 Jeeps (yeah, we got through vehicles like shoes...). Each time the experience has been painless. The folks have been friendly and helpful. While I don't generally have to go in to a location very often, when I do it's the same helpful folks at the cashier desk, no real waiting ever that we've experienced. Very positive experience and good organization to deal with.

    We have had a car loan through Royal Credit Union for 3 years. The payment of $318/month was set on…read moreautopay. Our February payment was apparently the final payment to close the loan and our $318 auto payment was around $40 short of finishing the loan completely. We were unaware that this final payment (now I know is called a "maturity date") was something different, and just assumed our autopayments would continue until it was payed off. To my surprise I started getting alerts about my credit score. It went down 90 points because RCU reported my account as "delinquent". Super confused, we logged into the app to see we actually OVERPAID on our March payment and the loan is paid off in full. When we called to figure out WHAT was going on, we were told that between the February and March auto payments, we had a balance of $38 (the amount to finish the loan, over the normal $318 payment) and they reported the account as delinquent. For $38 that we didn't know was owed! When we talked to collections for RCU they said they contacted us about this. I looked back at emails and did get some automated "payment reminders" with no amount or specific information, but the emails said: " If you have already mailed your payment or have an automatic payment set up, please disregard this email." So we did. We had an automatic payment set up. They called me once on 3/14 and did not leave a voicemail. Again, I assumed this was something automated as I have many accounts on autopay that still send payment reminders until the autopay goes through as scheduled. Instead of offering to rectify this situation by un-reporting the "delinquent" account, RCU basically told us it's our fault and there's nothing they can do about it. We paid our loan each month for 3 years, and because there was a lack of communication over a $38 balance at the very end, my good credit is now ruined. There's also now $200-something in an account at their credit union that we overpaid. Horrible service all around.

    Marine Credit Union - banks - Updated May 2026

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