I HAVE HAD TO UPDATE MY REVIEW FOR SOME REASON I CANNOT EDIT MY OTHER ONE SO HERE IS THE UPDATED…read moreONE BASED ON MORE INTIMIDATION
Sutter Health, through Alice Cannan, N.P. (RN License No. 497575) and Sutter team , failed me in a way that should concern anyone who expects patients to be heard and treated with basic care and accountability. I presented with severe, persistent pelvic pain, returned repeatedly for help, and was given round after round of unnecessary antibiotics despite no confirmed infection. The ultrasound showed a thickened endometrial lining that was not called out as it should have been, and the delay in diagnosis caused real harm to my body and prolonged suffering.
All of this is documented in the medical record, expert declarations, and the court filings in Alameda County. During the relevant time period, Nurse Alice Cannan was on disciplinary probation with the California Board of Registered Nursing, and that information is publicly available. If I went back six times, that should have been a sign that something was seriously wrong and that someone should have paid attention.
I am only updating this because I have once again been threatened by Alice Cannan's lawyer, Denise Billups-Slone, who has gone so far as to contact Yelp's legal team. Yelp legal contacted me and told me I was within guidelines, so I am not being silenced by intimidation. This kind of response is exactly the problem: patients with honest, documented complaints are not heard, are not apologized to, and are instead threatened, buried, and pressured into silence.
I am happy to discuss my experience with anyone. Please make your own decision, but I believe patients deserve transparency and accountability, not legal bullying when they speak the truth about negligent care.
One would think that if a patient returns six times, someone would actually pay attention. Instead, I got repeated antibiotics, repeated delays, and repeated threats. I will continue to speak honestly about my experience.