I recommend this shop absolutely!…read more Matt, the Jeweler, and his wife Crystal are excellent to work with. Matt is ready to listen to your jewelry needs, understands them, and executes the finished piece in a timely manner. His prices are very reasonable. I have taken several projects to him and been happy with the outcome every time. If you have any jewelry repair needs, Matt Blum is your man.

Friendly and professional. They refurbished and resized an 80 year old ring I inherited. It is…read morestunning!

I had a wonderful experience with Luisa Graff Jewelers. From the moment I walked in, the team was…read morewelcoming, knowledgeable, and genuinely focused on helping me find exactly what I was looking for--without any pressure. Their selection is beautiful and thoughtfully curated, with options for a range of styles and budgets. What really stood out was the level of customer service. They took the time to answer all my questions, explain the details, and made the entire process feel easy and enjoyable. Whether you're shopping for a special occasion or just browsing, I highly recommend Luisa Graff Jewelers. It's clear they truly care about their customers and the quality of what they offer.

We purchased my 20-year anniversary ring from this store in December 2023. We did not walk in with…read morethree independently purchased pieces and demand that they be combined. Their design associate guided us through selecting the diamond, center band, and outer guard, confirmed that the pieces worked together, and their jeweler assembled and soldered them into the finished ring. The ring has since broken twice in the exact same location. After the first break, the store added gold to reinforce it, but it broke again only nine months later. The owner continued to insinuate that the damage was caused by improper care and refused to accept any responsibility. Similar to other reviews posted, I received the same criticism of "heavily loved" and "extensive wear" being seen on the ring. I work in a doctor's office and, since this ring is so special to me, I take it off when doing anything "heavy," like going to the gym or even when I travel. When I stated thi I was told, "that is not what I see," and essentially called a liar. And how can you refute? Andrew Graff is an "expert." Rather than having any kind of confrontation we left and took the ring to another jeweler in town, one with decades of history here in Colorado Springs, so we could get another expert opinion and see if they agreed with Andrew's assessment. We did not identify this store to the other jeweler. After inspecting the original assembly and repair, he said the design was destined to fail and that the reinforcement had been poorly done and was insufficient to prevent another break. He is now rebuilding it, guaranteeing his work, and charging one-quarter of what this store wanted for another repair. The floor associate was the only positive part of this experience and why is gets a 2-star and not a 1-star review. She was kind and sympathetic while I was silently crying due to the emotion caused by my 20yr anniversary ring being broken yet again. She even acknowledged that the pieces should not have been put together that way. Unfortunately, Andrew Graff, the owner, left us feeling blamed, dismissed, and with a $1,000 estimate for the repair, or only offering us a trade in for the current weight in gold. I am paying the other experienced jeweler $250 to repair it, AND it is coming with a written guarantee. For such a meaningful ring, I expected the store to stand behind its design guidance and workmanship. Based on the repeated failure, inadequate repair, and refusal to take responsibility, I cannot recommend this store. If you choose to go here, only buy finished products, and don't trust their repairs. I truly was given the impression that they are only about the sale and how much money they can get, not about the customer nor their quality of work.

Jack Miller saved my engagement ring! Gayla was so great from the beginning. She was so…read moreknowledgeable & made me feel very confident in choosing to work with them. My diamond fell out of my previous mount, & I had already dealt with issues related to the mount & band itself. We completely remade the ring with only keeping my original diamond. Best choice! The ring is so sturdy & beautiful! They also were so great getting the ring made quickly as this happened a month before my wedding day! I will definitely use them for all my jewelry needs moving forward :)

I asked to see their jewelry on sale and was led to a jewelry case where I found some nice gold…read moreearrings - never was it mentioned that the item I chose was slightly damaged which I did not see - the sale was final, no problem - upon closer inspection when I got home, I noticed that one of the earrings has a small dent - would have been nice if the sales person disclosed that fact at the time of purchase - just saying...

I had my wedding ring of 27 years reset, and I absolutely love it. Such friendly, knowledgeable,…read moreattentive service to help me select the perfect setting.

This review is about working with them to create a custom piece of jewelry with stones I already…read morehad (but they are happy to provide high quality gems as well): This was our first visit to McNulty Jewelers and it was great! I wanted to create a custom ring that combined my engagement and wedding rings into one. They were very professional and attentive as I explained I needed a bezel setting to keep all the stones secure so I could wear the ring on a daily basis. They were very knowledgeable, patient and flexible. They listen to your ideas, create a wax model with the stones set into it and once you are happy, they craft the ring. Great, thorough process! They were happy to answer any questions anytime. I wanted to have the ring ready in time for my anniversary and they delivered! It is a gorgeous handmade ring with beautiful craftsmanship! These stones very very special and I was nervous leaving them. McNulty had great reviews so I gave them a try and am glad I did! They are very detailed when accepting your stones and give you a detailed written receipt describing the stones. They are fully insured so the stones are safe. They are happy to let you examine your stone through a 10x loupe (incredible to see the stones close up) and give you their full attention to make sure you are satisfied. Upon request and with advance appointment, they can also provide an independent appraisal of the new piece of jewelry. They are VERY professional, trustworthy and happy to work with you to create the jewelry piece of your dreams!

Really great job on sizing a ring. I can't even see the repair, great quality. Definitely will be…read moreback!

My fiancé needed to get my ring resized and did not want just anybody to handle the ring. Express…read moreWatch and Jewelry Repair were extremely professional and the resizing fits perfectly! We had to really look to see the work done to this ring, it looks like we didn't have to get any work done at all. Will definitely be using these guys again!

I lost a platinum, princess cut diamond earring and they were able to make me a replacement. If…read morethey wouldn't have told me which one was the new one he made and which one was my old one I wouldn't have been able to tell the difference! I highly recommend them and will be using them for my jewelry needs in the future.

My ring is beautiful and we received excellent customer service and professional advice and…read moreexecution on resizing. Highly recommend

Excellent service. Reasonable pricing. Unique designs. Quality product.read more

Jewelry Artistry at a Colorado Springs Fixture…read more This jewelry design & metalwork shop has been in the city for at least 25 years. The owner and artist has decades of experience in design & creation of jewelry. About seven years ago the shop moved from its long established location in downtown Colorado Springs to Old Colorado City. He is now at the corner of 17th & Colorado Blvd. He does seem quite modest and I don't find a web presence. If he treats you like he treated me (and he didn't know me from Adam) he'll treat you like he'd treat his own mother. One thing I can guarantee you'll get here is honesty - that was pretty apparent. Almost all metal and jewel work seems within his competence, certainly platinum, gold & silver in any of their iterations, and any stone, cut or otherwise. Obviously I like his style. Highly recommended. For original design, jewelry repair, or for advice, Sutton Hoo - Check It Out!