I found a dress that I loved and this shop as the nearest supplier to my home. So I bought my dress from them needless to say I was very upset with the level of service I received.
When my dress arrived in it was horrifying my dress was not one of the cheaper ranges and it was presented very badly. Then they failed to help me accessorize the dress. So no playing with Veils, Headdresses / tiaras, boleros, under skirts, shoes Ect. And they didn't want to help when asked to. Things where dragged out of overstuffed plastic boxes in a state that I wouldn't give to a dog!
Then the fittings started, I monitored my weight and size very carefully and ordered the same size as the sample I tried on, that fitted like a glove. My dress arrived much bigger than the sample I was told that the sample had been worn a lot (so that made it shrink did it?).
I must say that the two week turnaround on a fitting is awful. when they won't start the whole processes until a month and a half before your wedding date! That is a maximum of 3!! The whole process got so time tight that I ended up telling the seamstress how much to bring the dress in by and to what depth over the phone!! I am no seamstress!! That didn't leave very much time to steam / spot clean. (I had been planning my wedding for a year and the dress was orders 9 months before the date this was not a last minute thing.)
After much stress I got my dress out of this shop and they had the cheek of including a recommend a friend card I would not send my worse enemy here! I am a very calm and rational person but this experience left me very upset, disappointed and not in love with my dress anymore! read more