I will remove this if they make it right. Twice they have lost doctors between my appointments and…read morelabs. They made me make a second appointment for the same prescription for a new doctor at their practice. Then they did it again after an appointment that I had to do labs after for. When I did labs they called me and told me to get another appointment plus annual exam for the prescription I already completed with the doctor who quit. Jana, the office manager told me that she would give me a temporary prescription but not the full prescription because she wanted to bill my insurance for the annual wellness exam. How can an office manager tell me I cant have a prescription? She didnt even ask the doctor to look at the appointment notes or the labs and said she would only let them do a temporary prescription. Not what I went to them for. Not what me and the actual doctor agreed to. Not the reason I got labs. She accused me of being rude when I told her I should take my business elsewhere. Clearly trying to create a narrative of an angry unreasonable customer. She feels untouchable I guess. I will update this review if the business contacts me. If youre still reading, it means they made no attempt to make anything right. A business is not their most rude or incompetent employee unless they allow it to go unchecked. This is very unethical to hold a prescription hostage so they can charge insurance for additional services.

giving it one star is too much! Maybe half a star. Was a new patient and told the meds I needed…read moreand I went for my appointment and was not given ANY medication! I have Multiple Schlerosis and was not even given gabapentin. It is like consigning someone to hell. However that did not seem to matter to them. Praying for a good doctor!

Dr.Marc Sindler has been my family's physician since 1994. He is caring and takes as much time as…read moreneeded with each and every patient. He and his wife Joan are the BEST.

It's really sad to have a PCP and if you have something wrong you are always sent to urgent care…read more Katie Payne can only see you if you're doing 2 or more weeks out for an appointment. Very sad she's not set up to get to know her patients. Also. When moving be aware they do not review your prior medical records and want to tell you you need procedures that have been done and insurance won't cover because it's too soon.

Would give less than 1 star if I could. We're new in town and wife needed prescription renewal, and…read moremade an appointment 2 weeks in advance. She did all of the paper work online prior to the appointment. The office called twice the day before the appointment to confirm; all seemed good. Except, when she arrived for the appointment she was told "SORRY WE'RE NOT ACCEPTING NEW PATIENTS NOW"!!! This after their calls to my wife to confirm paperwork and appointment just the day before! Wife received NO call telling her they cancelled her appointment and would refuse to see her. NOW wife has no doctor and her prescriptions are running out! CAN'T believe Centura would allow this! Now what do we do for her prescriptions???

I had originally become upset with the care there. However, after getting worst treatment from a…read moreprovider at another facility, I came back to Valley Wide and was assigned Doctor Payne. The office experience has changed considerably. The front desk employees are now very accommodating. The care I now received is some of the best I have had. The nurses and other employees seem to enjoy their job now. Things have obviously changed for the good there. Dr. Payne treats me with respect and appears to value my opinions. She also appears to understand me which helps me relate my health issues. I highly recommend her as a health care provider. I have mentioned to others that I know, how Valley Wide in Canon City has evolved for the good.

Went In early in the month and saw the nurse practitioner , requested I bring bottles of my RX'es…read morewhich I happily obliged. Nurse sent in the wrong RX for one of my medications which was sent by mail meaning I'm out of the cost of it. When I tried to have the issue rectified they asked me to come in again basically charging me and my insurance another visit and refused to issue the correct RX. I am diabetic and these medications are a requirement for me. I would steer clear of this practice as it's staff holds no regards for its clients Update: after a week I went into the office for answers I was told I was left a voicemail stating I could take my current rx and watch my blood sugars closely and come in when the rx was over. Admitted fault but left me with half the rx I paid for and I have to be even more diligent to check myself since they could care less and refuse to see me unless my insurance is paying for it HORRIBLE practice

Patient abandonment medical malpractice lawsuit coming! If anyone else has had this experience too,…read moreplease see a lawyer. These people do not care about anyone. In 6 months they have allowed a patient to run out of meds. Its illegal to drop a patient without meds or care or a referral for a qualified doctor to take over care. And thats exactly what they're doing.

They could improve by having an after care list and a hand out explaining what we will go through…read morebefore and after procedure. I'm a 60 year old woman my body is going to act different. Have numbers that we can call if we are worried or concerned about what we are experiencing. Take notes and make sure the right pharmacies are called. Treat people with kindness. I got in trouble because I was calling because I was in pain , and I was trying to find out where my medications were called into. Part of my meds were called into a pharmacy I don't use. Then metamorphosis decided not to do the second part of the procedure. I've been in a lot of pain because they will not finish the procedure and now I am struggling