I did my homework and I'm thrilled with the results. Great first tattoo experience. Clean comfortable environment. Exactly what I wanted and executed flawlessly. Shelly is totally professional and highly skilled. I'll certainly be back for more. read more

I'm extremely disappointed and frustrated with the experience I just had today. I went in to get a simple piercing, and I asked if they take walk-ins. They said yes they did, but the piercer was running to the post office and would be right back. I sat there for over 30 minutes, and no one said one word to me. Nothing about why it was taking so long, when he would be back, or sorry about the wait etc. Another employee sat there on his phone with the volume full blast listening to videos of cops arresting people. The piercer then proceeds to walk in the door after over 30 minutes with Dunkin' Donuts. He has nothing to say to me, and doesn't address me at all. While I had been waiting there were two more people who came in waiting to look at jewelry who are behind me in line. He then proceeds to help them first without even so much as a word to me! He proceeds to helps the other two people one by one, so that I'm there waiting 45 minutes now. I feel extremely disrespected with my time. I have been there many times over the past few years, and each time they have done very good work, but horrible customer service. Employees walk right past you. They don't look at you, don't address you. They ignore you while they talk and have conversations with each other. There is no sense of "I work at a business that is customer-based. Maybe I should be personable and engaging. They are paying for a service and an experience. " The only person who was she friendly was the receptionist for the second she was checking you in. After that, she was done talking to me entirely. It's as if you do not exist while you're there. You sit in an uncomfortable silence while everyone else ignores you. Every single time I've gone there, I've tried to give them the benefit of the doubt because they have been very good at what they do. This time was the last time I will be making that allowance. I'm extremely disappointed and I feel undervalued as a paying customer. My time was not valued at all. I walked away feeling frustrated and disappointed, without the service I walked in for, and wasted almost an hour of my day. To me, customer service is just as important as the service itself. I want to be respected where I'm taking my business, as I will respect your time as well. I've gotten piercings over the years, and tried to be a loyal customer, taking my business to you each time. I've even given other people your name when they asked who to go to. I've done my best to keep supporting your business whenever I needed your service. I will no longer be doing this as you clearly don't respect the people who walk through your door, or their money or time. read more

I have been going to Marc's for a long time now. They are the only shop I trust with my piercings. I have known Kat for a number of years and have been pierced by her a number of times as well. She is incredibly professional, patient, and experienced in piercing. Recently, I saw her to remove a few dermals I had put in roughly four years ago. They were still in really good, so Kat took her time and explained everything she was going to do and the healing process as well. I strongly recommend Marc's for your piercing needs as well as tattoos! Their artists are all very talented. I'll be back soon for a piercing once the dermals that were removed heal up. read more

Went in a few weeks ago to get a tattoo on a Friday afternoon. Made an appointment for Saturday afternoon at 1pm and showed up on time. Was told on Friday to pay the deposit which was $20...I paid for the entire tattoo which was $50 total. I paid for the entire tattoo as a good faith measure. Went back the next day and "Scotty" placed the stencil on my arm and I did not like it and to his credit, he agreed that it did not look right. I decided to go home and think about it. After a few weeks of thinking I decided not to get any tattoo. Went back to get the balance of the $50 which I paid for the entire tattoo ($30) and was told that I did not get any money back as the entire $50 was considered the deposit. What I should have done was just paid the $20 deposit in the first place. If the $30 extra that they got out of me is worth it to them then they can keep it. Nonetheless, in my opinion "that's bad business"...When 3 people at the front counter make a statement to me like "the artists time is money" ...I question whether or not they understand that the customers time is money as well. I assume that the work done at Marc's Tattooing is fine work but they're policies and customer service leave little to be desired! If you're thinking about getting a tattoo don't pay anything more than the deposit because if you decide to not do it, you're not getting your money back and your time is worth nothing to them! read more