I did my homework and I'm thrilled with the results. Great first tattoo experience. Clean…read morecomfortable environment. Exactly what I wanted and executed flawlessly. Shelly is totally professional and highly skilled. I'll certainly be back for more.

I'm extremely disappointed and frustrated with the experience I just had today. I went in to get a…read moresimple piercing, and I asked if they take walk-ins. They said yes they did, but the piercer was running to the post office and would be right back. I sat there for over 30 minutes, and no one said one word to me. Nothing about why it was taking so long, when he would be back, or sorry about the wait etc. Another employee sat there on his phone with the volume full blast listening to videos of cops arresting people. The piercer then proceeds to walk in the door after over 30 minutes with Dunkin' Donuts. He has nothing to say to me, and doesn't address me at all. While I had been waiting there were two more people who came in waiting to look at jewelry who are behind me in line. He then proceeds to help them first without even so much as a word to me! He proceeds to helps the other two people one by one, so that I'm there waiting 45 minutes now. I feel extremely disrespected with my time. I have been there many times over the past few years, and each time they have done very good work, but horrible customer service. Employees walk right past you. They don't look at you, don't address you. They ignore you while they talk and have conversations with each other. There is no sense of "I work at a business that is customer-based. Maybe I should be personable and engaging. They are paying for a service and an experience. " The only person who was she friendly was the receptionist for the second she was checking you in. After that, she was done talking to me entirely. It's as if you do not exist while you're there. You sit in an uncomfortable silence while everyone else ignores you. Every single time I've gone there, I've tried to give them the benefit of the doubt because they have been very good at what they do. This time was the last time I will be making that allowance. I'm extremely disappointed and I feel undervalued as a paying customer. My time was not valued at all. I walked away feeling frustrated and disappointed, without the service I walked in for, and wasted almost an hour of my day. To me, customer service is just as important as the service itself. I want to be respected where I'm taking my business, as I will respect your time as well. I've gotten piercings over the years, and tried to be a loyal customer, taking my business to you each time. I've even given other people your name when they asked who to go to. I've done my best to keep supporting your business whenever I needed your service. I will no longer be doing this as you clearly don't respect the people who walk through your door, or their money or time.

Wow lady the manager I found out named Caycee ignored my daughters shopping. Then there was a sale…read moreand she said that they had to apply for a credit card to get it. The were then charged for a warranty that they said they didnt want. I will not shop there.

Ok I understand it was close to closing time but all I was doing was asking how much it was to get…read morean ear piercing. The lady with the peroxide blonde hair sternly says to me. They are all out of the case and locked up for the night! Well. Don't think I will be coming back to Piercing Pagoda. I guess she was absent on the day customer service was taught.

He was extremely knowledgeable. Walked my 11-year-old daughter through the process of getting her…read moreears pierced which helped calm her nerves. I would go back to him every time.

Went with my boyfriend to get a tattoo, he went first and the work was nicely done with no…read moretroubles. When it was my turn, the guy (Justin) was rushing ( because he had to pick his kids up from somewhere) and told me no aftercare was needed,which then made the tattoo infected (because it was on my ribcage) and left it faded after JUST 3 DAYS! Eventually had to get it covered up at a different place. Very unprofessional,

I have gone to slingin' ink for MOST of my tattoos, wish I went there for all ha but now that I see…read morethe amazing work that they do I refuse to go anywhere else. Amazing work, friendly staff, always making sure ur comfortable while there! Loooooove their work! Check it out on fb!!