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    Marc's Mobility

    4.4 (13 reviews)
    Open 8:00 am - 5:00 pm
    Updated 1 month ago

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    5 years ago

    Poor customer service and follow up. Beware.

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    Ask the Community - Marc's Mobility

    Review Highlights - Marc's Mobility

    In October 2022 I was looking for a mobility scooter I had all types of questions on purchasing my scooter.

    Mentioned in 4 reviews

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    Mobility City

    Mobility City

    (2 reviews)

    This is the second review for MOBILITY CITY OF SOUTHWEST FLORIDA FORT MYERS, FLORIDA!…read moreNot every Mobility City will get a review like this, they're all individually franchised so you need to know which one to go to. After having a very bad experience with the one in Sarasota, again individually owned, and franchise nothing to do with Fort Myers! I brought my unit to Mobility City Southwest Fort Myers Florida to see if they could help me resolve many issues. The Mobility scooter I have is made by a company called Pride and it's called a Baja Raptor 2. They are an excellent product, but every once in a while, just like automobiles and everything else, one slipped through the quality control. On top of that kind of occurrence once in a ton of years, if you go to the wrong dealer, they can do things like replace the wrong part, charge you for a part they never installed, and much more. None of that kind of horrible occurrence happened with the wonderful people of Mobility City Southwest Fort Myers, Florida. After making many attempts to make fix my unit , they called Pride corporation, spoke to an incredible lady named Lorraine, filled her in on every effort they had made and asked if she could do anything. On behalf of Pride corporation, Lorraine authorized a brand new unit for me, a disabled vet. Very rare that a large company makes a goodwill gesture like that! To say that we're eternally grateful for their kindness and their aggressive attempt to repair my unit would be an understatement. I now have my new Pride Baja Raptor and I'm thrilled. I can get around and not be a shut in! If you're looking for any kind of Mobility equipment for any kind of handicap from small units to big units and anything in between, pull up on the web Mobility city Southwest, Fort Myers, Florida! You won't believe what they have to help you! They are incredibly VA friendly and recognized by the veterans administration. Sorry to ramble, but there are not enough good words to say for Laura, Rick, Miguel, Neil, Max and every other person I met there. An incredibly huge, thank you from a disabled vet to a wonderful organization of people with compassion, empathy, and expertise. God bless you!

    I had 2 wheeled walkers that my 93 yr old neighbor had the wheels come off. Tom McClanahan was so…read morevery kind in helping me get these repaired. He even found a newer model of one of these walkers and replaced it at no charge. What a very kind and wonderful man. I highly recommend any repairs needed, please go to this trustworthy company! Excellent service, I dropped them off in the early afternoon and they were ready that day!

    Matrix Medical

    Matrix Medical

    (24 reviews)

    Angela Gonzalez the "office manager" at Adapt Health/Matrix Medical in Lakeland, FL is absolutely a…read moretotal embarrassment to employ! My pulmonary specialist, Dr. Shah referred me to this company for a CPAP machine. I was told this company would contact me within the next "few" days. After waiting a week & a half and not hearing from them I called the office to inquiry. Maria is the lady who answers the phone. I asked when I'd be able to obtain the CPAP machine my doctor order and my insurance company approved over a week ago. Maria said that my order was placed on hold. But, offered no details as to why. She said that Angela Gonzalez, the "office manager" (LOL) was the only one who could help me. I asked to speak to her. I was told she was "in a meeting". I asked for her e-mail address so I could e-mail her and get the communication started. Maria gave me two wrong spellings of Angela's last name. Which is part of her e-mail address. So my two e-mails were returned to me as "undeliverable". Each time I called a Maria back trying to get the proper information. Maria is a nasty, rude, LIAR. It was like pulling teeth to get a simple e-mail address out of her. After the third phone call I asked for her area managers name and phone number. Maria said that she had no idea who that was or if there was even one. So, I asked for the corporate office phone number. Maria in her snotty, unhelpful voice and attitude said I should look it up online! So, that's what I did! I continued to send Angela Gonzalez e-mails throughout the day. Of course no reply was ever made. I put an inquiry in on the corporate website and called a different Matrix Medical office to find out who the area manager was and get her phone e-mail or phone number. The information was provided to me by the lady who answered the phone. So, I e-mailed her and waited for her reply. She promptly replied and said she would help me and "take care" of the way/situation that brought me to her. Her name is Debra and she is quite excellent. The very next day she e-mailed me and told me that I could call the office and get my training/orientation set up for my CPAP machine. I was OVER the moon happy! Before I could make that call my phone rang and it was Casey the trainer calling to get me set up for training/orientation. I set my appt. for the next evening (Friday) at 5pm. I arrived at the office at 4:50 pm and was let in the building by "Maria". The nasty, rude receptionist. I introduced myself to Maria and thanked her for opening the door (the front door was locked). Not one word did she say to me. No nice to meet you, I'm sorry about the other day, NOTHING. But, she did sit at her desk and complain that it was raining out. Leaving the phone unanswered to gossip about the new cleaning crew with other staff members. Outrageous! I sat in the waiting room and just observed. Then I heard someone yell out of the back "Angela, I'm leaving, have a nice weekend". Guess who appears out of an office 20 feet from me? ANGELA GONZALEZ the "office manager". Gossiping herself about the new cleaning crew and there lack of service. I looked right at her and smiled. NOT ONE WORD did she say to me. Nothing, she didn't even acknowledge me. NOW RUDE! After all she put me through for two days... nothing?!? No "I'm sorry" absolutely nothing. As I was walking back to the training room again she walked right past me. She didn't even look at me. She is an absolute DISGRACE to not only herself with her low level behavior but to Matrix Medical as well. This "women" is who they have employed to be the "office manager"? She was even dressed unprofessionally. Jeans and a T-Shirt with flip flops. I'd think that as a "office manager" you'd be dressed professionally. You would want to exemplify an example of professionalism to your staff and the customers coming in and out of the office all day. I guess these are all the reasons the reviews are so bad for Adapt Health /Matrix Medical. Personally I'm writing up my story in detail and sending it to the office manager of my doctors office so they are aware of what and to whom they are referring their patients too! If you are reading this and thinking of referring to this company- STOP! Please consider the lack of customer service, rudeness and unprofessionalism that not only I experienced but the countless other people who have also posted negative reviews online about this office. It's rotten from the top at the Drane Field Road office. If you are a potential employer, perhaps in the future reading this for ANGELA GONZALEZ "office Manager"- PLEASE do not hire this women! Please do not subject your clients to what I experienced at her hands. And Maria- although I don't know her last name is just as bad. She lied to me all day for two days, making excuses for ANGELA GONZALEZ as to why she couldn't take my phone calls for two days! No honor, no self respect or level of honesty!

    My C-Pap machine stopped working during the night 2 nights ago. I called the Lakeland, FL office…read moreyesterday & was told I would receive a call that same day. No call came, so I called again today. The first time, I was on hold for over 15 minutes. I called back & a male answered; he claimed he could not hear me & told me to call back. I did as he said & got an immediate recording telling me to leave a voice message. I left a message & have still not received a response. I am NOT happy...

    Marc's Mobility - mobilityequipment - Updated May 2026

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