I don't know if you guys keep audio recordings of your intake assistants' communication and I…read moreapologize for giving you such a bad rating, but the first point of contact of the company is technically the gate of all communication, and unfortunately, Angela wasn't just uncooperative, but she was petty and vindictive.
I had a meeting scheduled which I waited for. It was scheduled for 5PM but she had called way after that; that's not an issue though as I gave it some wiggle-room.
It started off fine and formal but she was pace-policing immediately, so if I said anything more than she wanted to hear, she'd interject. And the thing is, I know how this dance goes. I only give pertinent information during this call, they're not therapists or partners, they're intake assistants. They handle the brunt of the emotion and potential plaintiffs and defendants.
I would wait patiently even though she'd constantly snap-interject over whatever I was saying. She'd constantly interrupt what I was saying to add unnecessary and pointed interrogatives, like "okay, yeah but who?" and I would be like "...the next word I was going to say was literally their name. Why do you keep doing that? Why do you keep interjecting like that? You keep interrupting and not letting me talk every time I speak."
And she ignored my question, she just pretended like I didn't ask her anything and continued on with the interview. Then whenever I'd ask her a minute question like if she needed anything, she wouldn't respond at all. She wouldn't acknowledge my questions or inquiries, and she'd only resume when she wanted to.
So I just patiently put up with it but she got petty about it. Eventually, once again - she kept doing the thing where she would interrupt me to ask redundantly about the thing I was about to say, like she knew she was being obnoxious.
Eventually I was saying how I was mistreated and I used an F-bomb as in "The company got caught red-fuckin'-handed" and once again, she starts talking over me and was like, "LET'S KEEP THIS PROFESSIONAL, WE'RE ALL PROFESSIONALS HERE, NO BAD LANGUAGE" and while she was doing that we got disconnected, and I don't know if she hung up on me on purpose or if I or someone near me bumped my phone, and we tried calling each other back. She left a voicemail saying she doesn't know what happened but if I want to work with her, call her back.
I called back, she picked up the phone and left it off the hook for five minutes. She was talking to someone else in the background but she just left it off the hook after telling me to call back. I thought she might've just wanted me to wait on hold or something, and then she just hung up on me after a few minutes and didn't answer the next time I called.
It's a concern because if I were a plaintiff in this case, and I needed immediate intervention and assistance from someone from Valli Kane, and she was behaving like that and was the one handling the inbound communication? We'd be detrimentally fucked. Strategically she is a liability, and I really didn't appreciate the way she treated me.
Please be careful guys!
