I'd like to echo the experiences of others here and strongly recommend NOT using this service. My…read moreexperience was an absolute comedy of errors and incompetence. I reached out and listed what I needed done: install a new head unit, preserve existing functions like steering wheel controls, and replace the existing backup camera. The quote I received was a bit on the high side (on par with full-service professional shops), but he was available immediately, so we proceeded.
Between the booking and the install date, he changed the appointment time three times, but did eventually arrive. Even though he knew the task, he did not have all the tools or supplies for the job and asked me if I had some he could use. He struggled with the head unit but eventually got it working; however, he refused to install the camera, insisting on a particular brand. We agreed that he would return when that arrived to complete the work.
Then things got wild. He had three different aliases and wasn't sure which one he wanted to use (Tez, Demetrius Cooper, Shantoni Tilghman, etc). He gave me the wrong Zelle number for payment, resulting in the funds being irretrievably sent to some other person. At this point, I told him I would not be paying again using any payment apps; check or cash only.
He finally returned to complete the installation (for which I would effectively be paying twice), claiming he was "doing me a solid" by doing so. On this trip, he could not figure out how to get the steering wheel controls or the new camera working. At this point, he became visibly frustrated and claimed those weren't included in the original quote, stating they would double the installation price and that he would not use the manufacturer's recommended parts, only some third party parts (apparently the only ones he knows how to install).
As icing on the cake, he "forgot" what I told him about payment and wanted me to use yet another payment app. I flatly refused after our last merry-go-round. It was then that I discovered my bank still had a hold on transfers after I had to file a claim against the original payment mistake he created.
While I was still trying to untangle the banking issue he caused late into the night, he texted me to say I had made him feel like all of this was his fault and to "keep that money," claiming he was an "honest guy." He got over this morality passed pretty quickly, and contacted me a few hours later to ask where his money was. I am not sure if this is the prelude to a scam or if he legitimately had a memory lapse.
Seriously, learn from my mistake and avoid this person/company at all costs. He is not only technically incompetent, but there is some exceptionally shady stuff going on here.
Demetrius actually responds to shift the blame on me, but cannot deny anything I have said, because I have screenshots of everything from him and the bank. The ironic thing, is that he had manned up, admitted his limitation and honored his quote (or reduced it since he could not do the complete job), I probably would have REPAIDED him out of pity. Shame on you, sir!
UPDATE: Business owner doxxed me in attempt to intimidate me into removing negative review. Escalated to Yelp's legal team.
