Interesting choice of products, but infamous as having the worst customer service in Montreal, at the cash. Despite going there for years, they have no customer recognition let alone appreciation whatsoever. Today, as I paid for my groceries in a near empty store, I went to return the cart as a courtesy while the cashier packed my bags. Or so I thought. When I returned, they were left piled up on the counter while she had left to do something else. When I asked if she was going to pack them, she yelled "Why should I?" This was a new low, even for a store that prides itself on rudeness to non-Eastern European customers. I doubt I will go back.
There is a reason Epicure is usually half empty, especially when compared to the other specialty market on the street, Maruti. It is always packed. Really good fruits and vegetables, but also great cheeses and cold cuts and exotic products you cannot get anywhere else. And, unlike Epicure, the staff are always friendly and helpful, especially the cashiers.
Perhaps Epicure Cote St Luc's market share would be greater if you could extend even basic customer service to its customers.
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