Marberry & Eagle is under new ownership, and it is not the same service.
I've never written a negative review before. I try to always give the benefit of the doubt, but it's October, and I am still trying to get a response from Hauk Kruse & Associates for my tax return from last year. This is a tax return that I filed almost nine months ago. When I have reached out it has often taken weeks for a reply (2 weeks once, 4 weeks another time 2.5 months an additional time). Usually I have to re-call the firm in order to get a response. I would set up a conference call with the firm, and they wouldn't call. I was told my return would be done by the end of the day, and I would have to call a week later having heard nothing.
I was not informed of fees I would incur from both the company and from the IRS for filing an extension. That might be common knowledge to most people, but I pay a firm to do my return because I'm not as knowledgeable about taxes. I do know that I would like to be informed of a fee before I am charged for something.
I tried time and time again to give this company opportunities to change my opinion. They just never called me or emailed me when they said they would... for almost 9 months. I would love to be proven wrong in my assessment of this company, but that would require a returned email or phone call in a timely manner read more