To: My Water Insights I know that your Home Water Report is…read morepropaganda. To make us feel bad for using water. We are all doing our best! But is the Department of Water and Power doing their best? You continue to give out permits to a growing population of ugly apartments that use more water and energy than single family dwellings do. You say that more of my water is used outdoors. Why is that an issue when we have so much rain? We hardly used outdoor water at all December to February. "YOUR WATER SCORE" is a bold-faced lie! Complete guilt driven propaganda. I know I have a very efficient home and I have for years. This sheet of paper is the biggest fraud in the world. Shame on you. I will say it again. Shame on you and your propaganda. I do not believe anything on this sheet except you are pushing your personalized plan. Push more like better water meters. Mandatory stop building Big Ugly Apartments in the San Fernando Valley. Stop sending me this and save some paper.

They have 15 windows to help people but only have 5 people working.....a gentleman waited one hour…read morefor help he walk outside to put money on the meter and they closed the door and they wouldn't let him back in and when the dude left they laughed at the fact that he was upset....terrible service ....IM giving it 1 star just because I have too....

This afternoon I spoke with Leonard, who informs me he is not doing any of the work while we are…read morelocked down for the present time. Leonard explained the cost of around $1,000 permit included, and that in my case with my particular water usage I would see an ROI in about 4 years. He advisead me that if I was panning on living in my home long term it is a worthy savings; otherwise if I was planning on leaving to keep my money. It was time on the phone well spent. I will chat with him again after the COVID crisis abates.

Len knows his stuff and is dialed into the community. The experience was excellent and the…read moreinformation Len provided was invaluable and direct. While I am not the perfect candidate for submetering, I have saved money because of the sub meter.

Outdoor linemen. They treat their employees like they can't…read moretrust them. They monitor them and want them to use cell phone on and off the job. It was such a good company what happened?

There is absolutely no way to call and speak to a live person. Even the live chat just sends you…read moreoff to more websites with no chance of getting help from a live agent. It took me over an hour to finally get in touch with somebody.

Excellent service today on lighting my pilot for the winter - Bravo ! The tech was able to…read morediagnose that the problem was outside my building , and was able to get me going in under 20 minutes !!

Super happy with the prompt and efficient service, both cancelling and transferring was simple and…read moreeasy.

The security guards are always helpful to me. Well…read moretechnically it's just a yard for their employees but I've been informed professionally and just turned around. Don't know what people are even reviewing bad things about. They're just bitter customers. Ranting. I am in Southern California Edison territory. Our prices are way higher! But anyways. Yeah...why is this even reviewable? Lol It's not a "business" property. Only for the line crews to work out of.

Power outage on the record breaking day of all heat advisories and I have no power! Every time I…read morecall and complain I'm told there is nothing they can do!? It's 105 degrees outside and I pay my bill on time! Thank you for the most uncomfortable night ever! Thank you!

Since I've been back on this side of town, I've reverted back to paying my bi-monthly bill in…read moreperson. Even better, sometimes I can walk here so I don't have to worry about feeding a meter. For a while, it was appointment only at this particular office which was frustrating since I just started coming back here again during this time, and was not aware (I wouldn't have been on any email list regarding this either). This went on for a few months then finally I was told next time in person that they were back open as normal. Now you take a ticket (deli-style) but the wait isn't usually long at all. Plenty of seating, security in the corner, all good. Employees at the window have been nothing but friendly; I almost look forward to coming here since I've never had bad service. Once again, I will say I am just paying a bill, not trying to get service turned on or any other issue. Thanks LADWP Hollywood office!

At this special location the LAWDP Hollywood people are so kind that I prefer to go in to pay my…read morebill. That's right! In person. Each time it's due I go and I never feel stupidly d when I ask questions about it. It's just nice to be around kind humans that can help a customer understand their bill. It's a clean office and security is helpful as we all know it can get cray outside but inside we are safe and sound. Very rarely there is a wait and we are lucky compared to other electric offices in town. Thank you everybody, see you every 2 months! Your Hollywood neighbor - Beau :)

Sometimes, starting service is difficult and may require a walk-in, especially if the online /…read morecalling in options don't work when you live on the border between 2-5 cities. A quick walk-in fixes that issue. The most common route to SoCal Gas may be taking Van Nuys and then parking in the residential streets. Note that there is metered (and 2-hour limit) for parking, BUT if you drive a little further in the residential area, parking is free! They are quite available on a weekday afternoon, and I was pleasantly surprised to discover that LADWP was also in the same building. Without exaggeration, I was in and out within a few minutes! Note that they do require some documentation before they may start service, but that's all expected! The lady who helped me out was caring and even asked for information to check our qualifications for assistance programs.

Thousand Oaks Location: 620 E. Thousand Oaks Boulevard, Thousand Oaks, CA 91360…read more Very poor business practice. Stay away. I purchased over $ 150.00 worth of spotlights and bulbs, and 4 of the bulbs (one was broken in the box) had the wrong lumens and didn't look good in my home. They were amber-looking when I told the clerk I wanted cool white. I tried to return the 4 bulbs the next day and was initially told that they don't accept returns. Unbelievable. Then I was reluctantly offered a store credit. The clerk's demeanor and arrogance were appalling. I was told that it's the owner's policy. I don't believe him. This policy is not posted anywhere, nor was I told that this was a final sale. We will never buy from this store again. There is nothing proprietary about these light bulbs, and they are readily available at a lesser price online, in Home Depot, Lowes, Ace Hardware, etc. I tried patronizing a local vendor in Thousand Oaks. They did nothing but leave a bad taste in my mouth. I guess that's what I get for trying to support local business. Never again for this store. Stay away.

These guys are awesome have been picking up main panels and conduit fittings etc from here for…read moreyears, met the owner Henry who was very courteous, helping me out with a client's electrical situation on a Saturday. Look forward to doing more business with ready wholesale when they move to their new location in West LA!

Aw man!!! This place is the best! Low lines... low key beautiful small building... friendly…read morestaff and ALL that! Hidden gem to take care of DWP stuff. Parking is street but available, but the staff are cool! (I got properties and had to give entry keys; plus I had some billing issues they resolved QUICK!!! Love this spot....:.)

These people are rude. They fucked up my meter reading and they won't do anything about it so I…read morehave to pay premiums. Literally hate them. Calling out Ava team 7.

The worst! They have the most antiquated online billing system and take no responsibility for not…read moreletting me know that my payment was not going through except to charge me $25 each time I missed for a year because I didn't read their convoluted bill and would get confirmation of payment but no notification that the payment didn't go through. Because i was persistent they said if they make the request to credit me then they would put me on a "cash only" account which requires me to go and pay in person and not pay online. this is how they silence you. Just eff***ed up.

So I live in a home that was foreclosed on and under our lease utilities were covered by the owner…read more We never had access to to any bill provided by the DWP Well as the property switched hands multiple times over the last year it appears the bill never got paid Three days ago the ladwp turned off our water and claimed we had to pay them $1100 to get it back on never having seen or even heard about a bill somehow the DWP claims we have $10,000 owed them even though it's just me and my father here. After trying to explain this multiple times and explaining we have 26 days left until we voluntarily agreed to leave the property despite the new owners having no just cause and our lease being valid and required by the court to be honored the beautiful customer service people at the DWP refused to help us in any way . Demanding we pay $1100 to have water They are the most disgusting and vile human beings on the planet One lady at the van nuys office sat there stuffing her face as she refused to hear anything we said We did not agree to this bill nor did we have any knowledge of the charges skyrocketing at any point and had no way to even question this massive overcharge as the utilities are Nitin our name nor were we allowed at any time to get service in our name even though we tried many times when the property switched hands The lack of any customer service and the totalitarian way they treat people there is probably an example of the quest subset of human beings on the planet At least at the van nuys office The customer Reps there aren't qualified to fill potholes let alone have any legal decision making powers over any thing like this The can't even spell their name let alone determine the right and ethical way to deal with situation that don't fall in side of there narrow guidelines They lack any peope skills and the security guard who looks like he couldn't even fit through the double doors there should focus on joining a weight loss program instead of treating customers like they are criminals If at all possible I will never use the DWP services again as the whole organization seems to be run by the lowest common dominator in society sanctioned by who knows who and operates a minopoly . I pay my bills always have which is more than I can say fur Chartreuse or whatever her name was with the 12 inch pink fingernails and I can guarantee you that I would not ever deny someone the right to clean water and hygiene which they could use themselves over there Hands down the LADWP is garbage and should be dissolved and the employees at van nuys sent to charm school because they have the personalities and human connection of a burnt piece of toast Water is a god given right Just because some jackasses damned up the water and claimed it for their own doesn't mean that any one should deny a person of water The DWP has no decency and does not see outside their profit margins which being a government agency should not have profits The lack of ability to recognize situations that don't fall under their very one sided proticols is a sign of a greater failure in the governance we all have allowed to be taken over by lowlifes Go to the van nuys office and I guarantee you walk out of there wishing you were Canadian Our leaders are failures and they hire their failure relatives to fail us as citizens The city of Los Angeles is run by fascists and greedy so called multicultural puppets not qualified to be target setters on the open area shooting range and probably should be restrained and thrown in a river