We had the roof of our condo suffer serious water damage in both of our bathrooms and Marathon Restoration came in a few days ago for us and actually told us what they could do and what we would lose in our house. Our insurance is covering a Hotel for us for the time being while we take cover of this very, very, very serious situation. Currently, they are recommending us to use a Restoration & Repair company to fix our condo unit. The overall value and cost, our insurance is covering for us. When their worked was finished in just 1 week, it was right and it was correct and they promised things and they did exactly what they promised. Nothing else damaged, broke, etc. I strongly, strongly, strongly recommend that if you ever have water damage in your home, apartment, or condo unit, or any other building or place or non-home related building, please, give them a call and they will work stuff out the correct and right way with you. Thank you Marathon for your such hard work, high effort, and quality on-the-top service as you guys were very nice. read more

Save yourself the hassle and do not hire this company. They are very unprofessional and it was a nightmare dealing with this company. It is over 8 weeks since I had water damage in my basement and it is still not done. I had to fight with the insurance company and they finally agreed that there was more mitigation to be done. Marathon told me and according to the contract, that they would come every day. They didn't come one day. I called the owner and he told me that they weren't coming that day. When they came the following day, they claimed my phone was disconnected. They then said they had the wrong number. I called them that day to tell them that I would not be home until after 2:30 so they had to know it was not disconnected. They also told me that I told the owner that I would not be in the rest of the day. I asked about caller ID and they said their number was a 1-888 number and they didn't have caller ID. I find hard to believe. It was another day of wasted electricity. First they tell me that the carpet pad needed to be replaced. Later they told me that other companies would come in and tear the basement apart but that they don't do that. So all the other companies are doing it wrong. There were so many red flags with this company that I decided to hire another company for the rebuild. I am so glad I did. The companies told me that there needed to be further mitigation before they could do a rebuild. They told me that the carpet pad needed to be removed, baseboards detached and anti-microbial sprayed. They also found moisture readings of 29%. Two other companies also found high moisture readings. Marathon came to my house and I told him what the other company said and he called me and the other company a liars. He started yelling at me. He stormed out of my house and left. I called him on the phone and he yelled at me and hung up. The owner called and he told me that they were coming to my house and he demanded I have a check ready. They came and I did not answer the door. I contacted an attorney and he said that I have a right to look over the invoice before paying them. I found out from another contractor that I have 30 days from when I received the invoice. I had a company that said they would look over the invoice for me. I called for the invoice and was told that they would drop it off and that I had 30 days to pay. Later the owner calls and says that they are coming to my house to remove the board that had the high moisture level and I should have the check ready. He went on to say that there better not be any shady business. I was afraid so I called the police for harassment. He denied everything and told the policeman that I have 30 days to pay. He was also told not to have any contact with me for 30 days. He continues to call and harass me about having the check ready and that he was going to sue me. The bill was not even due for another 3 weeks. I called the police again and now he wants to work with my insurance. He wants to come and tear out my carpet and pad for free. I had already contracted the job to another company. My insurance company is denying my estimates from rebuild companies because they are for mitigation (what Marathon was suppose to do) and not rebuild. Finally after over 7 weeks the insurance adjuster agrees to meet with me and the contractor. He re-inspects the area and agrees that there is still water damage that still needed to be dealt with. He will not cover the damaged rug or closet door because it was damaged from Marathon. The closet door was just lying against the wall. Luckily the contractor saw it before it fell on someone. I did send this information to the local tv station and according to them Marathon did not deny any of this. He did deny yelling at me and did apologized for the mistakes they made on their end and that they would remove the carpet pad for free. He also claimed that I was refusing to pay the bill. It wasn't even due yet. I call Marathon to remove the carpet pad and now he is saying that he would only remove the carpet because the pad is glued down. He told me that they don't have the right equipment to remove the pad and would have to subcontract out. I was willing to have them contract it out but he wasn't. He also said that he would reimburse my contractor to remove the carpet. He told me the he would have taken out the pad in the beginning but the insurance adjuster would not allow it. The insurance adjuster told me that Marathon assured him that the carpet pad was good and did not have to be replaced. Marathon talked to the adjuster the day after they first came to the house. According to the contractors, the carpet pad should have been removed the first day. The contractor said that it just looks like they just put in fans, air purifiers, etc. They said they charged a lot of money. They did give me a 20% discount. I don't know if it will cover my expenses. read more

If you find yourself with a flooded crawl and find out it is a sewage backup, cry for a moment and then pick up the phone and call Marathon! This professional experienced company can make an overwhelming "icky smelly, unsafe" situation bearable. The owner Craig and his team explained everything they were going to do, why they were doing it and provided an accurate estimate. Marathon works with any other entity, such as, plumber, insurance company, etc. to help you (as a valued customer AND human being) minimize stress. They resolved the few minor issues I had in a timely manner. Now for the result of their work ~~ my crawl space was restored and got rid of any potential risk of creating mold! read more

We had a leak from our fridge, which went under our floors for several months, until it poured into our basement and made itself known. By then, it had completely destroyed our floors and subfloors in the dining room and kitchen. Our floors, lower cabinets, counters and island all had to get ripped out. We were devastated, and the insurance didn't cover it. Marathon was recommended to us by a contractor and we were not disappointed. They started the work immediately, and even gave us a discount since they knew we were paying out of pocket. They dried the space and sprayed for mold, which was a huge concern of mine, given the amount of water we found. We were out of our home for 4 days, it was a very stressful time. We felt very leery of contractors and companies since we were so vulnerable, but Marathon was great to work with. They were able to save our granite countertops and dried/sprayed our cabinets, so we can put it all back together. Their kindness and compassion during this time did not go unnoticed. Ask for Dakota. read more