My brother has just spent almost 2 weeks in tremendous pain due to poor customer service from this practice. The receptionist had confirmed via phone that NHS patients were accepted, duly clarified the required paperwork and arranged an appointment for a few days later. Upon arrival, the receptionist informed my brother the documentation she had advised was actually insufficient and they could only accept an NHS Letter of Entitlement or immediate payment. My brother departed without saying a word (he could barely talk due to the pain). A Letter of Entitlement was duly obtained, but upon recontacting the practice, the receptionist has now confirmed that advised they are unwilling to accept him as a patient. It would seem the practice never had any intention of fulling their NHS obligations and instead of declining the patient in the first instance, they have acted dishonestly, obstructively, shown some amount of prejudice and caused unnecessary suffering. read more