Had a bridge come loose on Saturday morning. Dr Slavin worked me in on Monday morning even though…read moreI wasn't a patient. He explained what my treatment plan was and made recommendations. Had a very good experience and will be seeing him in the future for my dental needs.

So I called over a week ago told them my husband and myself both had a broken tooth had to wait for…read morethe next appointment ok that's fine we also work nights so get off work stay up to go to appointments get there the lady at the front desk asked our names and then said we dont have an appointment really I have never been there in my life so why in the hell would she have my name and date of birth but no appointment really then said I must be in the wrong place so I pulled out the card a friend gave me wow very rude and unprofessional both with broken teeth and you have no apologize for your lack of professionalism only accuse me of not know where I'm at what a wonderful business

I had to take my fifteen-year-old daughter in for oral surgery a couple of weeks ago she had to…read morehave two molars removed. She is autistic, she's rather sensitive to pain and we have a family history of locals not working well for us, so everyone agreed that she needed to be put under general anesthesia for the procedure. her regular dentist doesn't do that, and the oral surgeon they work for doesn't do that either. so I called my insurance company and they referred me to dr. Pollard in Sulphur they're the only oral surgeons on our policy they told me that they wouldn't do it either. After some digging I finally found a local oral surgeon who would ...dr. Boudreaux here in Lake Charles. they did the procedure everything was fine no problems.. the only bad thing is I had to pay for the entire procedure cash because my insurance company wouldn't pay them. then today I was speaking to someone on another group and discovered that dr. Pollard does general anesthesia all the time! so I called his office and guess what ? they straight-up admitted to me with no problem whatsoever that they just don't like working with special needs children ! the only reason they refused to do service on her is because she's autistic. Please let anybody that you know who might have a special needs child be aware of this before they take their child in ...and I would highly suggest you consider an another provider entirely , someone who does not discriminate against children based off of something that they can't control. I will be contacting Blue Cross Blue Shield to let them know so they can be removed from their provider list and they can find another more suitable dentist in the area.

Dr Pollard and his surgical nurse have no patience with young adults (17-18 yrs old) who are…read moreextremely nervous about oral surgery. They are rude and unprofessional. I only wish I could choose zero star rating. They are really horrible!

I had called to set an appointment the receptionist seem annoyed to even be on the phone. A was…read morevery rude and showed she was annoyed every time I asked questions.

Went for a "checkup" which has always included a regular dental cleaning paid for by my insurance…read moreanywhere else. I Was informed well into the visit that I would only be getting a consult which resulted in them telling me I needed a special cleaning for gums paid up front which I could not afford. I wanted to schedule the regular cleaning that my insurance covers and I was told no. I wasted two hours and nothing was done but X rays and "consult". Everyone was nice and I really liked the dentist that I saw, but refusing to schedule a normal cleaning made the whole thing a waste of time for me.