So the pathetic customer service at Mann Northway continues. It doesn`t seem like they want to even hear the issues, I haven`t even got into the safety issues still trying to just resolve the customer service issues. I guess Mann Northway considers great customer service simply saying or typing "sorry" when they have failed to deliver even mediocre customer service. Thanks for minimizing my concerns and brushing them off with the effort of a forced exhale.How can you say you have great customer service when the breadth of your mitigative reach is "sorry". Pathetic, guess I gotta keep moving up. I am not playing, I demand the "Excellent Customer Service" I was promised as you were taking my 40,000$. Take a look at their response to my previous posts as well as my response. What are the odds they actually start some productive dialog.............. they won`t. Why are you hiding from you customers Mann Northway? Mann-Northway Auto Source responded to this review August 22, 2017 Hey Patrick sorry to hear about your experience here. I kinda checked over some of your post to see what happened, In their defense, we can't possiablly carry every brand and model of tire mnade, no one can, so I can see where that maybe a problem but thats how it is,impossiable there is not a tire shop or dealer that could do that..Yes we did put the new tires on that vechile but that should have nothing to do with the flats, tires have flatsor there would be now tire shops. From what I am told you had your cheque within days not weeks??,That will happen as we get paid from the warranty company, please understand we have no reason to hold 200.00 from you and as for a electrical problem, things break, even brand new cars break down or as in the tire shop thing, there would be no need for repair shops. u. All that been said really do appoligize for the voice mails, they get busy BUT they should return your calls. That I will work on !! Im sure you didn't get up this morning and say" Im going to give Mann Northway hell just because", so I know you were not happy, and again I'm sorry for that. I hope all is settled now and it works well for you. Thanks for listening. My Response: Private Response Patrick responded to this review August 23, 2017 I appreciate the response however you have been gravely misinformed. Firstly the process took 22 days - I said on the fourth week which most people understand to be greater than 21 days. But the amount of days is not the route of the problem - let me clearly state the problem is a customer (me) brought a claim in. No one could do anything about it until a single individual got back from holidays. So any customer who comes in while this person is away must wait until he gets back- so in essence that individuals holiday time is more important than any customer whom may have a claim. Easily fixed by properly training relief staff. So that was the first aggravating factor. Second, when the person did get back a full week went by with no follow up with me which I was promised. Third aggravating factor, once everything was in hand of this person I was promised follow up at the end of the week. I did not get this either. Now the tire issue- I understand tires get flats, believe me I don't give Mann motors enough credit to actually believe they have the engineering capabilities of mass producing tires. I hold no grudge if I get a flat tire. I further hold no person in poor regard due to a mechanical failure. As well, I am not daft enough to believe every tire manufactured can be on hand at any given shop at any given time. Minimizing someone's concern by uttering the painfully obvious is a poor technique in understanding a customer service issue. Let me clearly state my issue with the tires- I have now been given 3 stories as to how the tires became initially attached to my vehicle, this isn't really a problem just an indication of your dysfunctional internal communication. My problem - why would you put tires on a vehicle (a very common popular vehicle) that you do not stock? Would it not make common sense to stock the popular vehicles tires that you now say were installed there? This again tells me after the second time that you don't care about a customer that has to wait 4 days or get bullied into an argument over who is paying the freight to get one there sooner. This is just straight up poor inventory management. Now let me save you the trouble of rebutting - "I have been doing this for thirty years what do you know about this business" I concede I am not an expert at managing a repair shop. But these issues are so blatantly basic and obvious over any business model of any kind. Frankly as basic as the customer service I received from your inept managers who are obviously minimizing and lying about the story around the office. Your floor staff are great if we have to end on a positive. read more