I registered my brother here in 2019 and paid a $1,200 tuition deposit plus a $150 registration fee. His US visa was denied before classes even started, and I told them face-to-face in their office as soon as it happened. Their own signed contract (Refund and Cancellation Policy, section 2) clearly states that if a student's F-1 visa is denied, all tuition paid will be refunded. That never happened.
Instead, for the next several years, I called, emailed, and visited their office in person, only to be told over and over "the manager isn't here." When I finally pushed hard enough, the owner hung up on me on the phone simply because I insisted on my rights. I have years of emails proving I followed up repeatedly, including formal refund requests in 2024, and got nothing but silence.
When I posted my first review here, they suddenly found the time to write a long, polite-sounding public response, full of claims that don't match what actually happened. They said they emailed me in 2019 asking about postponing the start date, that I "went silent," and that a series of postponements led to an auto-cancellation. None of that happened. We spoke in person, they already knew about the visa denial, and in 2020 Covid hit anyway and everything moved online, so their whole excuse doesn't even hold up.
They also brought up that I suggested transferring the deposit to my brother, a friend, and later my wife. It was simply me trying to help out a small business during a hard time, since I never imagined a legitimate school would use a good-faith gesture as an excuse to keep money for a service that was never provided. Zero classes were ever taken. Their own contract guarantees a full refund in this exact situation.
I've since filed a formal complaint with the Better Business Bureau and the NY Attorney General's office regarding this same issue. A company that ignores your emails for years, avoids you in person, and hangs up on you when you ask for your legal rights, but suddenly has a polished PR response ready the moment their reputation is on the line, tells you everything you need to know. Zero professionalism, zero ethics. I have the contract, the invoice, and years of emails to back up every word of this. read more