30+ Days of No Action - Unprofessional & Unreliable…read more I am writing this to warn others about the handling of Claim #CA 49639. My vehicle was damaged on 4/16 in an accident where their policyholder admitted fault at the scene. Despite this, it has been over a month and I have yet to receive a single substantive update or even an appraisal. I have called multiple times and have been consistently ignored by my adjuster, Yolette as well as her supervisor. When I finally got an email response, I was given a ridiculous excuse about a 'system glitch' as the reason for the delay. A 'glitch' doesn't excuse being ghosted for weeks while my truck sits undrivable and unsafe. This delay is messing with my everyday life and causing significant stress, yet this company seems perfectly comfortable leaving a claimant in limbo. I have already filed a formal complaint with the Florida Department of Financial Services (DFS). If you are hit by someone with Ascendant Commercial, expect zero communication and endless excuses.

My claim with them is ongoing over 6 months. The car was totaled, they took position, sold it but…read moreyet they did not pay the claim. Most of the time if I call i get to an answering service. They respond in two weeks or more to emails with no solutions. I don't recommend anybody being in business with them.

I have known David Kinney of the Kinney Group for several years. He is honest, trustworthy, and an…read moreexpert in his field. I highly recommend The Kinney Group for your insurance needs. Martin Silber

From the owner: Specializing in: - Financial Planners…read more- Insurance

They hire and fire agents seemingly every couple of months. I've never been able to talk to the…read moresame person and I was a customer for many years. If they are trying to make a sale, they will answer your call and call you back immediately. As soon as you need their help, good luck trying to get a response. These issues along with shady business practices lead me to find a new agent after being a customer for many years. Stay away.

From the owner: Riango Insurance is a leader in providing quality Health Insurance protection for hundreds of…read moreindividuals, families and businesses throughout the state of Florida. Providing superior customer service and low rates along with our ability to understand our customer's coverage needs drives the success of our agency. We offer world class protection for your Auto, Home, Health, Business, and Life Insurance needs, we make sure that you're covered today as well as in the future so that you can focus on what is important to you and your family.

The most unprofessional business I have encountered. I called the "Director of Customer Services",…read moreCecy Quevedo, with my insurance issue after my employers told me she could easily fix it. It's been over 3 weeks now, she is screening my calls, tells me that she will call me back in ten minutes when she never does, and is the most incompetent customer service "director" I've ever heard of. If this is any indication of what their other services are like then, DO NOT GO TO THEM FOR ANY ADVICE. If I could give zero stars I would.

Umberto Perez is a great professional. They treated me with the upmost professionalism. I would…read morerecommend them to anyone who needs financial planning.

Terrible service. My building uses this insurance, and after filling a claim for flooding (from a…read morebroken AC unit), they have taken almost a month and still no approval. So the work cannot start and we are stuck living with no drywall in various areas and a mess everywhere as we cleared out the areas with drywall missing.

This company really disappointed my family when getting insurance. They were disorganized and…read moreunpleasant. The rep Karen Roth was a nightmare, it felt like an adversarial relationship. We had been loyal customers for three years with this company. It was so irritating. Stay away from her and this company!

We're using RA Brandon for our business and personal insurance coverages and are super happy with…read moretheir service. They work with dozens of insurance carriers and are always able to provide us with the most cost effective coverages. Madeline and Todd as well as their staff are very knowledgeable and friendly.

Our company, Professional Pet Products has been doing business with RA Brandon for over 20 years…read moreand would not think of using anyone else. Madeline and the staff are top notch! We can always count on the highest level of professionalism and customer service.