I've had a couple of bad experiences to share about this Mango Tours branch in Las Vegas. Main complaint, the Old lady travel agent/employee.
First, I called one day to inquire about their flights and refund policy. I politely asked if they can issue refunds and how to know if the flight is refunded because I am planning to buy a plane ticket 3 months in advance. She suggested to not purchase the ticket if we're not yet sure about our schedule. Okay then. So when I asked about the refund policy she just answered that they wouldn't know if the flight can be refunded until it is already purchased. Which I don't really understand like she was just not interested about helping me and my concerns. So again I just shrugged it off. And then after a couple more questions she suddenly told me that she's busy with another client and cannot talk to me. Like she's already irritated with just a few questions. So our conversation ended.
Next, so after a week or so, we decided to just purchase the ticket and went directly to their stall inside Seafood City. We waited there for almost an hour. It took her so long to arrange everything for this one client of hers. Her slow movements were irritating to watch like she was not concerned about those people waiting in line. So finally when our turn came, we told her the date of the flight we wanted to take and that our date was flexible. But even before we came there we already checked the flight online and how much it was so we'll already know the price. When she checked the flights we saw that they were $40 more than we last checked. We asked her if it went up that fast because we just checked that morning that it was $40 cheaper. But she was not answering us clearly. It's like she was saying that it is more expensive because we are also paying for her personal services/assistance rather than just buying online. And also told us that if we choose to purchase online she wouldn't be anyway concerned about what we do and we're on our own. We even asked her if it was safe to purchase thickets on their website, still she answered me with incomplete thoughts and murmurs. And when she felt like we were just opting to buy our tickets online and right after we told her that we'll just come back next time and still think about it (because we don't want to be rude) she told us that she knows we were gonna choose to buy it online in a sarcastic and completely inappropriate way.
Anyway, to make it short. She's SLOW, RUDE, IMPOLITE, IMPATIENT.
BAD CUSTOMER SERVICE. read more
