STOP AND READ BEFORE SPENDING YOUR HARD EARNED CASH!!! If I could leave zero stars and still have this review seen, I would.
I booked a 10:00 AM appointment and drove approximately 50 minutes from The Woodlands specifically because I had a scheduled appointment. When I arrived, there were roughly 15 vehicles in line. I wasn't concerned about the line because, again, I had an appointment.
As soon as I pulled in, an attendant approached my truck and told me they would not have time to get to my vehicle today.
I explained that I had a 10:00 appointment and asked how that was possible. What I was told next is exactly why I'm writing this review.
The attendant explained to me that the appointments are essentially promotional and are used to get people to come to the location, but that they do not actually operate according to the appointment times. I specifically asked, "So you don't honor the appointment time?" and was told no.
I was also told that once they are full, they are full, regardless of whether someone booked an appointment.
That is completely unacceptable.
If your business allows a customer to select a specific appointment time, the reasonable expectation is that the business intends to honor that appointment--or, at the absolute minimum, contact the customer BEFORE they drive nearly an hour to tell them they cannot be accommodated.
You cannot advertise appointments to encourage customers to make the trip and then tell them after they arrive that the appointment system essentially means nothing.
What makes this experience even worse is that I was told the goal is to bring customers in with the promotional pricing and then upsell them to higher-priced services. Hearing that directly from an employee made the entire experience feel less like a scheduling mistake and more like a deliberate sales tactic.
I wasted nearly two hours of my day driving there and back for an appointment that apparently was never really an appointment to begin with.
I had actually mentioned this business to several colleagues before my visit because I thought I had found a good service. After this experience, I will be making sure those same people know exactly what happened before they spend their time or money here.
Businesses make mistakes. I understand that. But this wasn't simply about being busy. The problem is allowing customers to book appointment times that, according to the employee I spoke with, the business does not actually honor.
Good business isn't complicated: be transparent about your pricing, honor the commitments you make to customers, and respect people's time.
Based on my experience today, I cannot recommend this establishment read more