They're always quick to get us in with our 4 year old. Always friendly and do a great job. My son…read moreis so excited to have his own place to go get his hair done!

John has been cutting my hair for many years. He's been cutting hair for over 60 years. Every…read morehaircut I have ever gotten from him has always been perfect. Usually nowadays I just tell him to cut it how he thinks it should be cut and he does. Looks perfect every time.

I finally found my favorite Barber Shop. Top Notch! Excellent! The vibe is mellow, and the place is…read moreclean.

I have visited Kapp's a few times when my wife can't find the time to do my hair. Cool place and…read moregreat company. This Barber shop is like a time travel back into the 1950's with the authentic look and feel. The owner is super nice and friendly and you can tell he takes pride in his work.

Thanks Mike for the amazing haircut and 3"+ beard trim. You always do a great job but this…read moreliterally took years off my face.

Oh wow. Where do I start? I was in Mentor and wanted to surprise my boyfriend by taking him to a…read morebarber. These guys showed up first on Yelp and I figured I would give them a shot. They nailed it. We will definitely be back.

I needed place that caters to women.It seemed like a salon for men. But I appreciate their response…read moreto me.

A few things: You said I booked a $25 beard trim. What I actually booked was a $32 (obviously,…read morebefore the reversal). I can show you the receipt. You said I was 11 minutes late. 11 minutes. Most dentists, doctors' offices, and social services offices provide a grace period of 15 minutes. That's a reasonable accommodation for traffic conditions. Even still, being 11 minutes late has nothing to do with me not having an empty chair when I got there. I could understand if it was 20 minutes. I arrived early to my 1st and 2nd appointments; and, the 1st appointment was good , which is why I booked the 2nd. I still waited 30-40 minutes before the second appointment began. On my 3rd appointment, I waited 10 minutes until the receptionist was off the phone just to be checked in and told that another barber would be completing my service. I said OK and was told he was finishing up. I waited another 10 minutes (while I read the reviews of the lounge) before I walked out. If we are talking about punctuality, I'll give you the 11 minutes, and you still owe me some time. I guess all those other people in the reviews complaining about your double-booking were 11 minutes late as well. You already stated in your own words, "To feel slighted is absolutely understandable and I will personally own that." There is nothing more to say after that. To accuse me of being condescending when all I am doing is telling my side tells me two things. #1, you don't know what condescending means. And #2, you don't know what accountability means. Lastly, I have never seen or spoken with a Lozell S. I spoke with a woman that day. I did not get her name. I was never asked, nor was I ever offered an opportunity to speak with the owner. If I had, I would have taken that opportunity. I am a reasonable person. I asked her if I could receive 50% back. She said no refunds. I said OK. She never mentioned a refund at all. I took it like a life lesson, and I left peacefully. I did not know I had been given a refund until after I left my initial review. Even then, I only asked for 50% back. If anyone says anything different, it is a lie. I did receive the deposit back, and it is appreciated. To anyone reading this: Read my comment carefully. Then read the response from the owner. Then ask yourself if you really want to take the chance of having to deal with this. A professional owner would have stopped at "To feel slighted is absolutely understandable, and I will personally own that." Instead, this owner would rather call the customer a liar in a Yelp review. Read the other reviews and ask yourself if you think I'm lying. This has been wild.

Great place. Quick, accommodating, reasonable…read more Flat screen Nice good old fellas They offer other services then just haircuts

In case you don't already know, Yelp fucking sucks…read more Case in point, this shithole has over 4 stars. Barbers provide a service, so when you bust your ass to grab a shower after work so your head is squeaky clean for them to fuck with and race over there before they close, you expect to at least receive a haircut right? No, instead this is the exchange: 5:50 PM (they close at 6PM) *old man frantically waving his arm for me to get out* I'm standing there stupified Old man: "Do you want something?" Me: "I'd like to get a haircut" Old man: "What time tomorrow?" Me: "I'm not coming back" Old man: "Then get out" Ah, customer service, glad to see it hasn't died after all. On what planet does a simple haircut take longer than 10 minutes? If you provide a service, provide it well and with a smile. Want to close earlier? Then change your hours. Do not expect people to come back the next day for your grumpy old ass to yell at them.

Fantastic haircut experience! Been going there forever and will keep going back! Voren and his…read morecrew do amazing work.

Got my haircut years from here had no idea about the misconduct of your first chair barber/co-owner…read moreand you make an excuses for the actions of your employees is horrendous. I can't go to a dishonest business like this.

Great barbershop! I have been going there for over 40 years. Never a bad cut. Barbers are very…read moreprofessional and friendly. Truly an "old time " shop with plenty of chatter and good vibes.

Been going there for 40+ years. Old school barbershop. No appointments taken- just walk in and…read morewait. Participate in the random conversations or just listen. You're guaranteed to learn something new. And Dutch, the owner, is one of the best human beings I've ever met.

The old saying goes, "If you get a bad haircut, just wait 2 weeks."…read more I found this to be totally true, as a bad haircut will only last 2 weeks before it turns into a horrible mess on your head. My haircuts at Gino's start out great and continue to look great even as it grows out

I literally hadn't had my hair cut by a pro in 30 years and hadn't cut it at all in 12 months…read more I didn't have any idea how I wanted it cut and just left everything up to the hairdresser. I was so happy with the outcome that I doubt I'll ever do a self cut again.