Avoid this company at all cost they are horrible they will nickel and dime you…read more When you move out they don't provide itemized receipts what security deposit went to or what other charges are they are charging you for. Please protect yourself from this company if you don't you'll pay for it for years to come. Take photos on move in and move out. They pin all landscaping on you even removing and replacing things because if it's a tree it can cost you a lot of money. I rented a place for almost 9 years nothing was fixed or replaced so there bound to be normal wear and tear. Below are some of the Nevada Revised statues where you can clearly see it states that they have to send you this information within 30 days of move out and if they don't have a forwarding address, they have to send it to your last known address. I had a mail hold which I would've received it during the 30 days which nothing came through so I was unable to dispute the charges within 30 days because this company failed to follow these Nevada revise statues listed below. NRS 118A.242  Security deposit: Limitation on amount or value; surety bond in lieu of security deposit; duties and liability of landlord; damages; disputing itemized accounting of security deposit; prohibited provisions. 1.  The landlord may not demand or receive a security deposit or a surety bond, or a combination thereof, including the last month's rent, whose total amount or value exceeds 3 months' periodic rent. 2.  In lieu of paying all or part of the security deposit required by the landlord, a tenant may, if the landlord consents, purchase a surety bond to secure the tenant's obligation to the landlord under the rental agreement to: (a) Remedy any default of the tenant in the payment of rent. (b) Repair damages to the premises other than normal wear and tear. (c) Clean the dwelling unit. 3.  The landlord: (a) Is not required to accept a surety bond purchased by the tenant in lieu of paying all or part of the security deposit; and (b) May not require a tenant to purchase a surety bond in lieu of paying all or part of the security deposit. 4.  Upon termination of the tenancy by either party for any reason, the landlord may claim of the security deposit or surety bond, or a combination thereof, only such amounts as are reasonably necessary to remedy any default of the tenant in the payment of rent, to repair damages to the premises caused by the tenant other than normal wear and to pay the reasonable costs of cleaning the premises. The landlord shall provide the tenant with an itemized, written accounting of the disposition of the security deposit or surety bond, or a combination thereof, and return any remaining portion of the security deposit to the tenant no later than 30 days after the termination of the tenancy by handing it to the tenant personally at the place where the rent is paid, or by mailing it to the tenant at the tenant's present address or, if that address is unknown, at the tenant's last known address. 5.  If a tenant disputes an item contained in an itemized written accounting received from a landlord pursuant to subsection 4, the tenant may send a written response disputing the item to the surety. If the tenant sends the written response within 30 days after receiving the itemized written accounting, the surety shall not report the claim of the landlord to a credit reporting agency unless the surety obtains a judgment against the tenant. 6.  If the landlord fails or refuses to return the remainder of a security deposit within 30 days after the end of a tenancy, the landlord is liable to the tenant for damages: (a) In an amount equal to the entire security deposit; and (b) For a sum to be fixed by the court of not more than the amount of the entire security deposit. 7.  In determining the sum, if any, to be awarded under paragraph (b) of subsection 6, the court shall consider: (a) Whether the landlord acted in good faith; (b) The course of conduct between the landlord and the tenant; and (c) The degree of harm to the tenant caused by the landlord's conduct. https://www.reviewjournal.com/investigations/it-was-unbearable-home-renters-allege-landlord-ignored-repairs-rushed-evictions-1904987/

They don't have multiple bad reviews for nothing. I live in the downstairs unit of a condo they…read moremanage and they're refusing to pay or even SPLIT my plumbing bills which are a result of their painters washing paint down their sink. As you can see in the photos attached, my sink was clogged with paint (the other photo was taken by the plumber of the upstairs unit). They have been ignoring my emails and calls. Completely unprofessional.

My wife and I have been with Heidi for 10+ years, and she has always served us well in managing our…read morefour rental properties. We switched to Heidi when our previous rental manager stopped being involved in his property management company. The service soon degraded, and you never knew who you would talk to. Since Heidi and Mark manage their operation personally, you always know who will talk to you, and their communication skills are excellent. We recently had a renter turnover, and she handled the turnover seamlessly. We now have new renters, and they seem to be a quality family that will care for house like it is their own. This has been our experience with her over the ten years, and she helped us look for additional rentals as our resources grew. We highly recommend her, if you are looking for quality at a reasonable price.

Both Mark and Heidi gave us five-star service! They've been incredible with helping our family find…read morehomes and managing our rental properties. We really valued their professionalism, know-how, and meticulous attention to detail. Two thumbs up!

Savannah, went above and beyond finding me a place to move, where I am happy. She work after hours…read morefinding me a place to move and both Cassey and Cassie have been great people to work with and finding solutions to the challenges

The staff at Black & Cherry are always extremely kind, professional, and easy to work with…read more Their team communicates effectively on work orders, stays organized, and helps ensure a smooth experience for everyone involved -- including the tenants. It's clear they truly care about providing excellent service and maintaining strong relationships with their vendors and clients alike. As owners of Mr. Gates Heating and Cooling, Dalton and I genuinely appreciate the partnership we've built with their team. We enjoy working with them and look forward to continuing our relationship for many years to come.

Best decision I could have ever made letting them manage my rental home. They made a problem…read moreproperty easy for me and I highly recommend them!

Recently hired them to manage my rental property and Jamie Graham and team are by far THE BEST at…read morecustomer service and communicating every detail. I look forward to working closely with them for many year.

Owning rental property can difficult at times. I've had the pleasure to work with Mikhail and Eddie…read morefor several years now. They have helped transition from a PM that went out of business for cause and have now helped move out old and move in new tenants. Their communication, research and screening process is top notch. They respond to my emails almost immediately, 24/7. I know exactly where we stand and I especially love it when they say "Nothing is needed on your end!" I've worked with some PMs that are not responsive or put the work on me. I can tell you that the people at Family Property Management are wonderful to work with.

I was a tenant of a property managed by the Family Property Management team for two years and had…read morean excellent experience the entire time. The team is responsive to needs and communicates well through email, text message and phone. Move-in and move-out were efficient. The FPM team is also friendly, upbeat and positive. Thank you!

My wife and I moved to Henderson a couple of years ago and started real estate investing here and…read morewere so lucky to have found the Mor Group. They helped us with the purchases and full service rental management services and have made this such an easy and pleasant experience. Their entire team is so upbeat, and professional and real pleasure to work with. They do it all, repairs, purchase, management, and super efficient and professional. I highly recommend this company, they really are a cut above.

As a fireplace service company, we are fortunate to work with many property managers in town. One…read moreof our favorites is the Mor group! We truly appreciate their organization and kindness when booking jobs for their tenants or personal homes. Erica, Abigail and Adi are phenomenal to work with! We highly recommend their property management company.

Another year have passed and Wasim Faranesh did not dis-appoint. Still getting the same 5 star…read moreservice from his group. Definitely a great property management company to be associated with and definitely a must to recommend.

Zero accountability once money is owed back to the tenant…read more Everything was fine while rent was being collected. Once the lease ended and money needed to be returned, communication completely stopped. I vacated the space in good condition and formally requested my security deposit on January 1, 2026. No refund was issued, no itemized deductions were provided, and no one responded. I also submitted a separate written request for other documentations, which was ignored entirely. Nevada law requires security deposits to be returned or itemized within 30 days after move out. That deadline came and went with total silence. No explanation, no follow up, no professionalism. After weeks of being ignored, I had no choice but to file a complaint with the Nevada Real Estate Division and proceed with a small claims court filing just to get a response. This review is based on documented dates, written requests, and complete non response. If you are a business owner considering this management company, understand how they handle things once you are no longer paying them.

I recently worked with C. Kelly Hurst from Havenhurst Realty and Property Management on rehabbing a…read morerental property where the tenant had lived for over 10 years. The home needed extensive work, including new carpet and vinyl flooring, interior paint, garage door opener replacement, landscaping, trash removal, minor plumbing repairs, sliding glass door adjustments, and a full home cleaning. Since I live in California, Kelly handled everything for me as he coordinated with contractors, gathered quotes, and managed the entire rehab schedule. What impressed me most was the speed and efficiency. The property was completely rehabbed and rent-ready in under three weeks. Even more, Kelly secured and placed a qualified tenant before the home was listed on the MLS. I was expecting at least three months of vacancy, but thanks to Kelly's hard work, it was only one month. As a real estate investor for over 25 years, I can confidently say this was the best property management experience I've ever had. Kelly truly went above and beyond, and I highly recommend him to any property owner looking for reliable, hands-on property management or real estate services. Hard to find trustful people like Kelly in Las Vegas.

Outstanding Service and Unmatched Dedication!…read more Our experience with Havenhurst Realty and Property Management was nothing short of amazing. From the very beginning, Kelly's commitment to customer service stood out. Every interaction was personal, thoughtful, and focused on our needs--not just making a sale. He made time for us even on short notice, listened to our ever-changing wants and ultimately found our dream home. What we appreciated most was the time and effort Kelly put into helping us find the perfect home. He is incredibly patient and truly took the time to understand what we were looking for - which is how he found our home - he scheduled a showing, just suggesting we go see it. He was right, we immediately fell in love with the home. He answered questions on questions with detailed and thoughtful responses. He showed us a variety of options, offered insights based on years of knowledge in this specific area, Summerlin, though he knows all of Las Vegas well and truly keeps up with his market research and the ever evolving RE landscape. During the time we bought, time was a huge factor in securing a property and Kelly took that seriously both in showings and communicating with us once an offer was submitted. His attention to detail and deep knowledge of the market gave us total confidence. Thanks to Kelly, we found a home that checked all the boxes--and then some! Two years later and we're even happier with our home now than we were then. I can wholeheartedly recommend Kelly Hurst with Havenhurst Realty for all of your real estate and property management needs!!

As the account manager of Northwest Landscape and maintenance , I've worked with dozens of property…read moremanagers, and Lori Smith is easily one of the best. From a vendor's perspective, they make our job effortless by providing clear, detailed work orders and ensuring we have the access we need to get the job done right the first time. They understand the value of proactive maintenance, which allows us to keep the property looking its best without the constant 'emergency' fire drills. If you're a property owner, you want someone like Lori Smith overseeing your investment--they treat the grounds with as much care as we do

We live out of state and own a rental home in N. LV. A few years ago, I went on the hunt for a new…read morePM. I spoke with Lori back them, but I went a different direction, so I didn't hire her. Once again, I'm in need of a PM and Lori Smith was the first and only person I contacted. Just like the last time, I found her to be super responsive (VERY easy to get in touch with and always returns my calls) - to me, she's a real "go-getter" and that's exactly what I want and need in a PM.