The customer service, staff and installers are excellent...very professional and prompt and…read morecourteous. I had a few issues (counter tops) with a new construction home and they went above and beyond to correct the issue and never once did they delay correcting to my utmost satisfaction. Would definitely recommend Surface World. If I build again, I would go to Surface World for all my needs.

walk in on Saturday the 19 September 2026, The girl was…read morehelpful. Got my measurements my layout said they would send a quote on Monday by email. This is Tuesday the 22nd. Still have not received any quote and I'll check my email five times. Don't know what's going on. That's to do customer service. I don't wanna deal with them.

Superb Customer Support - from start to finish. Couldn't ask for a better experience…read more Knowledgeable, communicative, friendly staff; cost conscious advise; and timely and experienced installers- made my purchase of countertops in the kitchen and bath the best it could. All other product suppliers take note - THIS is how you do business!!

This started out as a good thing, we ordered a vanity top for our master bathroom but it turned…read moreinto a nightmare! They were very lax about calling you with information concerning when they were coming to do the installation and any follow-up afterward was always initiated by us. During installation the installers almost broke the granite, had my husband not been watching they would have. He told them to just slide it in because they were trying to "wiggle" it in from the top down the sides. In the process they caused a lot of damage to our drywall, we had scraps, scuffs, and lots of chunks torn out of it. We also had a side splash piece that was chipped and they used the wrong color of chalk! They told us that the company would come out and fix the drywall and get the side piece. We waited a day and when we didn't hear from them, we called the office and were told that they were not made aware of any damages! We sent them an email on Sept 18 stating the damages including pictures. After about 2 weeks of calling about when someone would get out to fix it and pick up the side splash piece, we finally got the owner out to look at it, about another week later! He stated that the contract said there might be some scuffs to drywall and we stated that these damages were much more than "scuffs"! He finally agreed to send someone out to fix it and said if they couldn't do so very soon then he would give us a $100 credit so we could get it fixed. We waited another week or so and never heard from them, so I finally called my charge company and disputed the charges because we were having so much trouble getting our side piece fixed and reinstalled and the drywall money. On Oct 9, 2023, they came to get the side piece and returned it on Oct 16th. On October 16, 2023, the owner finally called back to say he couldn't get on his contractor schedule "anytime soon" so he would just pay us the $100. He called on Oct 18th to say he wanted his money now that he had completed the installation of the side piece and reneged on paying the $100 for the drywall! I told him that I had released half of the bill and would release the other half when he paid us the $100 he agreed. He refused and went ballistic screaming at us on the phone! He accused us of using the system to get a free countertop, screaming at us that he wanted his money back in cash not redeposited into his account through the charge card because "we couldn't be trusted!" He even showed up at our house and continued his rampage! He did pay us the $100 in cash but still insisted that we pay him the other half of the bill because he didn't want to wait for the charge company to redeposit it, we told him we would not pay him again, and he just needed to wait just like we waited on him. It has been a nightmare dealing with him! The worst business experience we have ever had!!!

Great communication, fast quote. These guys were in and out and did a great job installing my roof…read morereplacement. House went from drab to fab in one day.

I had a piece of vinyl fascia which came loose during a wind storm. I received a reasonable quote…read moreand repairs were complete within a week. Very pleased with the response time and the work done

Second time using this organization and the demonstrated courtesy, consideration, craftsmanship and…read moretechnical knowledge is without par. Highly recommend Kinsella Electric as they can and will meet your highest expectations by providing exceptional service. Electricity is a tricky animal and it's reassuring to have a professional team working with it to make your home safe and secure. In closing a good service provider should be rated on how he/she responds to concerns. No matter how good a person is things do happen. How that person responds is what determines their reliability. I do not know which Kinsella Electric the Original Poster (OP) is referring to, as they have always been effective in all of my dealings with them. I believe the OP might have been, or is in a different solar system. Thanks! Es la segunda vez que utilizo esta organización y la cortesía, la consideración, la destreza y el conocimiento técnico demostrados son incomparables. Recomiendo encarecidamente a Kinsella Electric, ya que pueden y cumplirán con sus expectativas más altas al brindar un servicio excepcional. La electricidad es un animal complicado y es reconfortante tener un equipo profesional trabajando con ella para hacer que su hogar sea seguro y protegido. Para finalizar, un buen proveedor de servicios debe ser calificado por cómo responde a las inquietudes. No importa lo buena que sea una persona, suceden cosas. La forma en que esa persona responde es lo que determina su confiabilidad. No sé a qué Kinsella Electric se refiere el autor original, ya que siempre han sido efectivos en todos mis tratos con ellos. Creo que podría haber estado o está en un sistema solar diferente. ¡Gracias!

They got to the sources of our problems right away and fixed them. Nice people and reasonably…read morepriced. I will use them again.