Dr Burns is fine but good luck getting anyone on the phone. Terrible…read more better off just showing up if you have a question. Unreal why nobody can simply answer the phone.

The staff here seem to be genuinely happy people who love what they do. I've never had such a…read moregreat relationship with my physician and care team. Since Dr. Thomas joined my diabetes is in excellent control through counselling, med regimen, and tracking tools. I now look forward to my visits!

was a patient of Primary Care and Associates in Anderson, South Carolina for nearly 40 years and…read morehad an excellent, respectful relationship with my physician. That relationship was effectively destroyed--not by my doctor--but by office management. I was dropped as a patient over a $30 balance tied to a work-injury insurance claim, not a routine bill. The handling of that claim raised serious concerns for me. The situation was managed administratively, without transparency, and in a way that felt more aligned with protecting outside interests than advocating for a long-term patient. My physician was not allowed to intervene, explain, or continue my care. It was made clear that business policy overrides medical judgment in this practice. Doctors here appear to have little autonomy and are unable to prioritize patient care when office management decides otherwise. What's especially troubling is the lack of accountability afterward. Communication stopped. Questions went unanswered. Responsibility was deflected. It felt less like a medical office and more like an operation focused on minimizing exposure rather than treating people. I want to be clear: my doctor was excellent. This review is not about the physicians, but about an administrative structure that undermines them and sacrifices patient trust. Long-term patients should be extremely cautious. If billing disputes, insurance claims, or workplace injuries are involved, understand that you may be treated as a liability rather than a human being.

This practice has lost the plot…read more With every visit it continues to get worse, on all levels. The lack of consideration that is given to their patients in regards to their time and staying on schedule is unacceptable. Yes, it can happen, however religiously for the past two years every appointment has not been on time. Not just by a few minutes, I'm talking by hours. Appointments are given for a reason, one of which is respect, respect of patients time. There is much time and planning that goes into making an appointment, and for such total disregard is infuriating. In addition to their policy of no refills in between visits or their is a charge. Have you ever heard of such a thing? I'm not asking for a "new" or different prescription but please be sure the medicines that I'm on get me to my next scheduled visit. It is not rocket science. Fun fact about their billing as well, that they do not code a once a year visit ( that insurance covers). They state that visit needs to be separate and you cannot discuss any current conditions you have, it's more or less a physical. However, my insurance covers one "wellness" visit a year. This doctors office will not code this correctly!!! And then there is the overall customer service, which truly should be the easiest to excel in. You would think? Whether it is the front office staff or the apathetic billing/ scheduling clerk to the intake nurse, there are never any pleasantries exchanged. It's just like being a number. And let's not forget the fact that you can never speak to anyone on the phone. The only option is to leave a voicemail and await a call back. So, yes I am exploring other options to change doctors offices. I have had enough abuse as a patient and have reached my boiling point. I do NOT recommend this practice, as you would get better service, respect and consideration at a walk in clinic.

I went to vitalmed health several months ago because I was sitting in the ER with a kidney stone…read moreand knew I would be there a while. I called Holly at vitalmed and she told me to come right then. she took care of me and sent me for the tests I needed and had me referred over to the urologist and it was all so quick and precise. I didn't have to wait all day at the ER!! she has been my healthcare provider every since! she genuinely cares about your health. She just got me through the flu and pneumonia and stayed in touch with me to make sure I was okay. Now my children see her and they also love her! thank you Holly! God has given you a special gift!

Holly Rogers is a treasure. Listens well, gives you plenty of time and makes you feel better just…read moreby her caring nature. Highly recommend

Best doctor ever! Dr Abraham and is staff go the extra mile to make sure their patients are valued…read moreand well taken care of. He is very thorough and makes sure each patient is cared for. Randi is great and always great each patient with kindness and a smile. I have been going to this office for a few years now and highly recommend them.

Dr.Martin the Greatest Doctor Ever‍ takes very good care of his patients I would recommend him to…read moreanyone in this area

My younger brother started seeing Dr. Kelsie Fowler 2020. He suffered from depression, insomnia,…read moremouth movement disorder. He was in bad shape. Soon after his first visit he started feeling better all over. He was able to open up to Dr. Kelsie and help her get him on the right medication. In less than six months I witnessed a whole transformation in Kevin. He finally found the right person for help. He is a special needs person and over the course of a few years he's now driving himself to school and is a productive man living his best life as he puts it. Thank you Kelsie Fowler for all you have done in my brothers life. Sincerely, Kimberly Genesta

I have nothing but great things to say about this practice. The staff seem to really care about the…read morepatients, from the receptionist to the doctors. They listen to me, ask me questions, and sincerely work to find the best solution. Katrina Maxwell has shown such compassion, I am so appreciative. There are few places that really care.

Horrible...HORRIBLE....Nurse Practitioner!!!! Rude, Condescending, Impatient.....soooooo not the…read morekind of person I want to share ANYTHING personal with. Oh but wait, she doesn't listen anyway. She makes snap judgements and dispenses advice like she is the queen of the world. Can not get a word in edgewise to have a conversation or to explain, or heaven forbid, question her understanding of what you are there for. You are overweight and you are overweight and you are overweight! Is that the extent of her talent, the ability to determine by sight that someone could lose some weight? My husband has severe sleep apnea, has had is since he was a teenager and underweight, our son has all the same symptoms, so he went for a referral to have a sleep study done. He is 6'4", 23 years old....she took one look at him and said you don't have sleep apnea, you are overweight! WHAT KIND OF DR DOES THAT??? Oh wait, she's not a Dr. Maybe she has Doctor envy? Who knows what her issue is. Could he drop 30 pounds? Absolutely. Is that the reason for his apnea? We won't know til he has a sleep study, but I guarantee....that a sleep study is warranted.

What a disappointment! He talks over you while you're trying to explain what's going on in your…read morelife. He angers way too easily over trivial matters. He wears TWO pairs of glasses!!! Evidently he doesn't visit his eye doctor on a regular basis. Really, he does not listen! Not compassionate. Not caring. Doesn't spend quality time with the patient. Came across as being interested in making money and not making an impression of genuine concern about the patient. I'll soon be looking for someone that cares.