My name is Oren. I am a physician, married with children, living in North Dallas. I met Mali, as a referral from a friend in my community, who Mali had found a single family dwelling in a hot area in Plano, at what sounded to me like too good of a deal to be true. My friend, Joshua, mentioned that Mali is the type of agent who understanding not only the business, inside out, but also understands that real-estate is a customer service profession, that see it as her duty to exceed her customers expectations. That was enough for me to meet her. I have no financial or personal connection to Mali. This is simply my honest assessment of her
I am not very experienced in investment properties, and to be honest, I did not think that this deal Mali helped me close was going to happen for a variety of reasons unrelated to Mali (outside state seller, complex tenant situation, work on property that needed to be completed). Somehow, Mali was able to make it happen. Here is what I observed that I hope will help you understand if Mali is the right agent for you:
1. Communication: Mali kept in constant communication with me. I ask an extraordinary amount of questions as i tend to be a risk averse type of person. Mali patiently explained, and reexplained, and even sometimes again explained things to me until I felt comfortable. She did not keep regular hours. After 8 or 9pm, she responds to texts. and as early as 7am she answers her phone. She made me feel that she always was wiling to here from me. For me this is important, as a physician, I have weird hours.
2. Detail Oriented: I hope she does not find this insulting, but I have to be honest. I think Mali is a little "OCD", and uses this character trait to her advantage. She was consistently prepared with detail oriented information at all times. she knew timelines, and next steps down to a science. She was knew exactly how to get this information to whom ever needed it (ie. real estate manager, title company, insurance adjusters).
3. Consciousness: Mali is extremely hard working. She was on site for all of the difficult points in the process of closing on this property for me. She did not miss a beat.
4. Masterful Negotiator: So I can not say enough about Mali's emotional intelligence and her people skills. She understands people and understands drivers of human behavior. She accomplished a really good deal for me in a tough market, and was able to create leverage to negotiate in areas I had not considered at all. She is very much an out of the box thinker and understands how to close a deal in a tactful, respectful, and fragile way, with her clients interests always at the center of her focus.
5. Resourceful: there were a number of subs needed to close the deal. Mali has a great network of people she works with that are responsive, trustworthy, and thorough. She also has a good sense about what is necessary and what can be compromised on in terms of property health. She "knows how to look" at property. She pointed out a variety of things not at all obvious to me in our walk-throughs that ended up being important selling points for our negotiation.
Finally, Mali is committed to building a long term relationship with her clients. She understands that once payment goes through at title, her work is not over. For example, since my loan closed, Mali has help me set up my rental, offered me her consultation and time to finalize outstanding tasks on the property that need completion, and has been available to answer my questions anytime I call.
I recommend her to anyone who is looking for a new home.
- Oren read more
