Disappointing Experience for a potential new client. Non-existent customer service. Rude staff from Vet down. I called for an appointment for my dog as I was staying in Blue Earth to help care for a family member. Before leaving the house I phoned the Center to explain I did not have a working cellphone and what vehicle I was driving. I arrive 10 minutes early. I waited until 20 after and no one came to help. During that time 4 vehicles where assisted. When a gentlemen was at the door speaking with a vet tech (older woman with blond hair, glasses and peacock blue scrubs) I went up for help. She refused to acknowledge me. In fact, she turned her back to me and locked the door. She refused to come to the door when I knocked. I was very upset by this. When I got home, I called the Center and asked to speak to the person in charge. A Dr. Robert Bogan said it was impossible that I called ahead of time, I was not in the lot and the technician did not see me. There solution was to offer to make another appointment for me days later. NO apology. NO acknowledgement of my experience. NO offer to resolve the issue in a mutually beneficial manner. Talk about a quick way to loose a potential client. DO NOT USE this Center. If they can't even handle appointments and customer service I would be afraid of the level of care provided. read more