Darby installed my water heater when I was purchasing my home from my Mom. I was impressed as he…read moreanswered my questions and continued to address her with respect and consideration, as the owner. 9 years later he and his son worked with my handyman to install a half bath, new kitchen sink and remodel the full bath. He then came up with a solution when the septic encountered a problem with tile failure offsite. He kept me within budget. When the contractor ripped out the outside faucet, I got a much better one. One of the subcontractors caused multiple delays, and Darby worked with me so that I didn't lose self-control in that situation. The respect, honesty and integrity are vital.

Bait and switch. Stay away from this guy because he acts real nice but he will take you to the…read morecleaners on price--- example he said to put in just a toilet and a pedestal sink with all the plumbing right where we wanted it would be $2450 and mind you we bought The sink and the toilet and all the plumbing lines were directly below the new sink and the new toilet so there was virtually nothing other than very short lines and his labor ...the septic line was even right below the toilet and the sink that we purchased ...and he also said it would take less than a day to do it...now you tell me how he's coming up at $2450 at 150 an hour for two men and less than one day? He first suggested under 1,000 but apparently after he seen our home he changed his mind. I also asked for a written proposal and he would not send it and of course the reason is because he appears to know his price is ridiculous and that I would show it to people. Stay away. Outrageous.

After calling four plumbing companies and one showing up he couldn't fix the problem. We called…read moreClean Line sewer & septic service and he got the problem fixed within a hour. He highly recommended them. Robert Pearson Danville

BE VERY CAREFUL HIRING CLEANLINE -- READ THIS BEFORE YOU DO…read more I hired Cleanline to auger my sewer drain because it was backing up into my basement. I had to work, so my wife stayed home for the appointment. The technician started at the outdoor cleanout. He then went into the basement, but my wife was never informed that he would be using the basement cleanout or that doing so would cost an additional $295. She allowed him into the basement because he said he needed to make sure the auger wouldn't hit the toilet. My wife paid the bill by check, and they didn't even leave us a receipt. When I got home, I started the dishwasher and the basement immediately backed up again. The next morning, I called Cleanline's office and had them email me a receipt. That's when I discovered the charges were: * $195 for the outdoor cleanout * $295 additional for the basement cleanout I explained to the office that my wife had never been told about the additional charge or asked for approval. I also had the technician call me back. When I confronted him about not asking my wife for approval before using the basement cleanout, he apologized and did not dispute what I was telling him. I also told them the drain was still backing up. They said their technician had gotten very little tree root out and found a lot of mud. They told me the drain had likely collapsed and that we would need to dig up our yard and replace it. I asked them to run a camera to confirm the drain had actually collapsed. They wanted another $300 to do it. I told them I was not willing to pay them another $300 when they had already charged us $295 for work my wife had never approved or even been told would cost extra. I argued that the $295 should instead be credited toward the camera inspection, because if Cleanline had properly explained the situation and given us the choice, I would have chosen to have the drain camera-inspected rather than have them perform the additional basement cleanout. Cleanline refused to credit the $295 or work with us on the situation. We called another company. They charged us $120 to camera the drain. I personally watched the camera footage with the technician. The drain had NOT collapsed. The second company found that the drain was in good condition and explained that Cleanline had used a small auger that only opened a narrow path through the tree roots, rather than using a larger 3-inch auger that would have been more appropriate. Thankfully, we got a second opinion before allowing anyone to dig up our yard. We could have potentially spent thousands of dollars -- possibly $10,000 or more -- replacing a drain that was actually fine. The biggest problem wasn't simply that Cleanline failed to completely clear the roots. Mistakes happen. It's the combination of the undisclosed additional charge, the drain immediately backing up again, the incorrect diagnosis, and their poor customer service and unwillingness to take responsibility or work toward a reasonable solution. We had to call another company to properly diagnose the problem, and fortunately avoided what could have been a massive and completely unnecessary expense. If Cleanline tells you that your drain needs to be dug up and replaced, I strongly recommend getting an independent camera inspection and a second opinion before spending thousands of dollars.

Great service. Called that morning regarding a faucet drip, they were out that day to fix the…read moreproblem.

From the owner: We provide Plumbing, Heating, Air and Electrical services for Central Illinois. Owned by Brendan…read moreFarris.

On the website it lists a fee quote. When someone comes out they charge a service fee. They are…read morenot up front with this fee. Someone came out did nothing said we needed a new heater and then was going to charge us a service fee for the quote.

I use All Pro for all my heating/plumbing needs since purchasing a house in the tuscola area. Most…read morerecent I had Blake Smith as a plumber. He was professional and explained every step of repair. upon completion he put my crawl space completely back together for me. I will ask for him again.

They are prompt, professional and know their stuff. I had work done on my sump pump and it was not…read morean easy job and they were great!

Very disappointed, they put in a new AC in May 2025 and it already has a bad leak that they either…read moredidn't find when they were here in September and it was not doing well in the heat, and they just put some extra refrigerant in it, but a few weeks later another AC provider found a bad leak, and it is not charging at all. Unless they make this right, I am going to leave this bad review on.

I recently had CU Plumbing and Electrical do some work in my home. The work itself was completed…read morejust fine. However, I am quite unhappy with how I was charged for the work. Before I had the work completed, I got a quote for the plumbing job and was told it would be $115 an hour. So, I went ahead and scheduled the service. It took 30 minutes to complete the job, so imagine my surprise when I get an invoice for $190!!!! That math doesn't quite add up. I called to get clarification and they basically told me that the plumbers "set their own rates." So what good is getting a quote at all??? Basically, they just charge what they want. I will never ever use this service again. Plenty of other honest plumbing services in the area.

My home is in Danville, but they do provide plumbing service in Danville, IL…read more They are a breath of fresh air, and provide the type of plumbing service that I remember from my childhood. They typically come either same day or next day, with absolutely no additional emergency service charge. The focus is on taking the appropriate time to properly diagnose your plumbing issue, then providing you with the right fix. Then, to top it all off, their charges are very fair and reasonable. Unlike many other services, there is NO attempt to overcharge. In fact, they are probably undercharging as any other plumbing service would charge much more for the exact same service, some probably two to three times as much. So, do yourself a favor, if you have a plumbing problem to fix, give them a call. They will come out fairly promptly, give you the exact fix you need, and charge you a very reasonable price. Avoid the other competition that loves to price gouge customers.

Had an issue with my Heating, they came out and had everything working. Wasn't the quickest…read moreturnaround, but am very happy with the results. Finally warm!

Had a negative experience in the past with them, but thought I'd give them another chance. Called…read morethem 4 weeks ago to have a cracked drip pan on AC unit in the attic fixed. We're supposed to show up and no one did. Called again. No call back, then 2 days later someone shows up and says, "oh, I don't climb much anymore. I'll have to put an order in for someone else to take care of that. That was 2 weeks ago and haven't heard a thing. Terrible customer service. Never again.