Old-fashioned customer service, and I mean in a good way! The staff was impressively knowledgeable and highly helpful. They had the parts I needed, explained how to install them and (this is great) also let me know what parts I didn't need to buy. My wife happened to be with me and was so impressed with the level of service we received she said "I guess from now on we only buy Makita tools." I'm good with that! All I can say is, thank you - my angle grinder is up and running for very little money and no hassle at all. Truly happy to write this review. read more