I booked Leslie for my bridal hair and makeup and my mother's makeup in Dripping Springs. We agreed she would start at 7:30 a.m. and finish me by 9:30 so I could be out the door by 9:45. Unfortunately, she didn't arrive until after 8:30, and I only found out when I reached out to her around 8:20.
Because of the late start, everything felt rushed. She spent about an hour on me, but my hair and makeup were unfinished and not what I asked for. My hair wasn't prepped or set properly, and it didn't hold. I ended up walking down the aisle with it already coming apart. I was holding back tears, stressed, and late to my own ceremony.
My mom's makeup didn't even begin until after 10:00 a.m., was done in about 10-15 minutes, and we were charged full price. When I later asked for a 50% refund, Leslie made excuses. Blaming timing "estimates" on her website, my hair type, and even saying I should have spoken up in the moment (which wasn't possible since we were already late).
This was one of the most important days of my life, and instead of feeling confident and cared for, I felt rushed, disappointed, and unprepared. I wish I would've did a little bit more digging because this was not the first time she was late and made excuses. Unacceptable! Unprofessional! read more