With an approachable disposition and cheerful smile, Jeff, at the front desk, is an amazing example…read moreof excellent customer service! The Hyatt is lucky to have him. I'm imagining it's not easy to work at a resort and dealing with so many entitled folks, but Jeff remains calm and kind at all times! I'd give 5 stars but the woman who check us in was the opposite.

This is a very nice resort hotel. Our king bed room had a marvelous ocean view. Our room was…read morespotlessly clean and the bed was very plush. This room also had a terrace overlooking the Pacific ocean where we could enjoy the view and trade winds. This hotel is right on the beach and has a lot of fun amenities and activities on site. If you prefer you can also walk next door to the Hyatt Vacation Club and enjoy some quiet time at their adult only pool. On check in we were helped by Jeff on the World of Hyatt desk. Jeff is a wonderful human being who is caring empathetic and is a master of customer service. He is an outstanding problem solver. Jeff is warm, welcoming and attentive to detail. He is also fast and efficient. It is clear Jeff does the work of ten people and accomplishes it with style and grace. It is outstanding people like Jeff that convinces me of the value of Hyatt Globalist status and motivates me to only book my hotel stays world wide with Hyatt. Double highly recommend.

Let me set the stage. It's not a five star hotel resort. We rented it as an AirBnB managed by a…read morefront desk. No daily cleaning. Dump your own trash, etc. So for this type of rental, it's top notch. Here's why: The location is perfect. 5 min walk to Whaler's Village. Only 20 min walk all the way to Black Rock, the furthest beach away in the cove. Quick drive out to Highway 30. Easy, and I mean easy access to Lahaina (south) and Honolua or Kampala Bays (north). Choose if you want to shop grocery at Times or Safeway, same distance. Really perfect location. Our apartment was incredible. It didn't face the ocean but that's ok. They have some that do, or the pool. It was huge. Nicely decorated and clean. Lots of space. Two bedrooms and sofa bed. Foosball table. Beach stuff to borrow and even a wagon to haul stuff. Parking garage right there. Always found an open space. Bell hops were helpful and friendly. They got nice gym, clay tennis courts, swimming pool, hot tub, and BBQ grills. All well kept. I could go on but why? It was great condo to stay.

Kaanapali Ali'i has been our go to spot on Maui for many years now. It usually features…read morecomfortable, spacious, fully furnished, well maintained 1-2 bedroom villas with full kitchens, refrigerators, microwaves and coffee makers at a great location on Kaanapali beach. Overall the spacious lush tropical grounds are beautifully maintained with two pools, a kiddie pool and two hot spas and featuring BBQ grills under a covered deck with chairs and tables. The whole complex is directly on the beach. There are no restaurant or bars on the property which is nice as it keeps crowds to a minimum. Unfortunately this visit fell well short. We rented two ninth floor villas, each with a different but beautiful view of the beach or the mountains. Unit 495 was a mountain facing two bedroom unit. It was clean, well maintained, probably recently renovated and up to the exemplary Kaanapali Ali'i standards we are used to. Unit 496 was an ocean facing villa showing it's age. One bathroom shower curtain showed spots of black mold.The lanai doors were incredibly hard to open requiring a maintenance person to come and repair them. The refrigerator ice/water dispenser leaked and there were stains from it and possibly something else down the front. Worst of all was the sickening smell of cigarette or possibly cigar smoke throughout the unit. This is unacceptable for a non smoking facility and quite unappealing. Electric air freshener units and odor disguising gel containers were provided but could only partly contain the smell in two of the bedrooms. The whole unit needs to be cleaned, sanitized and the lingering smoke scent removed. The bed in one of the bedrooms was regrettably very hard and painful for us to try to sleep on. Water to the entire complex had to be shutoff overnight for some kind of plumbing replacement work. Small plastic jugs of water were available at the front desk, this we found out by my son casually mentioning the inconvenience of the water shutoff to a facility staff member whi indicated that water would be delivered to the room upon request. When I called th efront desk, no delivery of this water to the room was available or offered. The outside bathrooms were under construction and we were directed to two porta potties, laughingly labeled as "Rest rooms", outside the buildings requiring a long walk to access. We should have been advised of this work before arriving as it was extremely inconvenient. The two large pools were getting shut down to access for maintenance or some other kind of issues. The two outside showers that are used to rinse off were unexpectedly shut down for a day so no rinsing off of sand. we noticed some younger guests simply entering the pools or spas with sand still over their feet and legs which resulted in a greta deal of sand at the bottom of the pools/spasOne night we attempted to access our two units only to finad all of our keys deactivated. The front desk could I understand any facility needs maintenance but having all this happen in the space of out two week stays was vey discouraging. I hope to return to Kaanapali Ali'i in the future but will definitely first be monitoring reviews and contacting the facility directly to try to determine what to expect. This is a discouraging turn in Maui vacation planning.

Royal Lahaina has been an absolute treasure. It all started with Stacy at check in. She started our…read moreexperience off wonderfully, she was so kind and informative. She made both my husband and I feel so welcome and shared the spirit of aloha. 10/10 recommend saying hi to Stacy and getting your bookings with her. Pool is great, walk to the beach in minutes, resort provides great amenities to most or all your needs. Get your bookings now. Thank you Stacy for all your kindness and attentiveness!

Loved this place!! We came here on a Costco deal and it was a great one at that! The staff was…read moresuper nice and they had some great amenities. The rooms were clean and they offered a nice balcony. They are steps from the beach! I highly recommend getting a nice ice cream at the Royal Scoop on property and then relaxing beachside! The restaurant was also very tasty! We went mainly for breakfast. The parking does get full so just a heads up! Will be coming back for sure!!!

Had a really nice stay at the Outrigger. The newly renovated room was clean, modern, and…read morecomfortable, and I especially liked having a ceiling fan in the room. The resort grounds were also really well kept and had a nice overall feel. The pool area is on the smaller side and there weren't a ton of lounge chairs, so that could get a little crowded. I did love that the resort is right on the beach, although the rentals for chairs, umbrellas, beach gear, etc. were a little pricey. Overall, the staff was friendly and helpful, the property was well maintained, and the renovated rooms were a definite plus.

We will be staying here every Maui trip in the future. We booked through Costco and stayed in a…read morepartial ocean view room. Rooms- clean, zero bugs, exactly as described online. Our partial ocean view was exactly what the pictures showed on the website. A microwave or toaster would be a great item to add to the rooms, or at least near the vending machines on each floor. Beach access- BEAUTIFUL. so close. Constant views. The beach is seconds away from the resort. Maui brewing co also has ocean front views and was super nice for sunset. Resort- the pool was cleaned every morning and always warm. Plenty of seating options around the pool and around the resort in general. The vegetation was really nice. All staff were SO kind. The grounds always seemed clean and relaxing. Cultural classes- absolute favorite part of our trip. We had so much fun learning about the Hawaiian culture through story telling, history, garden walks, lei ceremony, lei making, and wood carving. Overall we had such an amazing experience, learned so much, and had constant beautiful views. Only complaint is that I wish there were more food options at our resort, or microwaves. Maui Brewing Co was okay, but limited. Whalers Village is a quick walk and has a variety of options.

Stayed at Westin for five honeymoon nights best stay ever!!!…read more All staff was helpful,attentive and aloha kind felt welcomed and relaxed the entire time. Whalers Village is right next door to resort they have everything you need. Lots of restaurants to pick from. Located next to black rock snorkeling site. Stayed in the oceanfront tower amazing views of lush tropical forest property and beach views.

Do not stay here…read more Yes I understand power outages happen. Can't control that the West Maui gets no power due to weather. But we were out of power Sunday, and HECO turned on power on Monday at noon. Westin said nah fuck that - still no power by late Tuesday. Everywhere else in West Maui has power btw. Jacuzzi doesn't work. Pool doesn't work. Staff hands out cookies and juice hoping you'll be ok staying at your no power room for the 3rd night. Bullshit hotel, don't stay here! Stay in Wailea instead.

Hilton Vacation Club is an awesome place to stay in Maui, location is great, service is superb and…read morejust a great positive vibe. The place is built great so I never heard any neighbors, the views are just gorgeous. The rooms are really big & they have everything you need to be comfortable. The hotel is a bit dated but its super clean and they are working on updating. Every one that works at the hotel is nice & very helpful. The pools are refreshing and one of the best in Maui. Sunsets are right in front of the hotel and just so dramatic. It's nice to just chill on the beach, lots of room & not many people. Lots of options for walking. The food was really good, the restaurant on the beach was always packed with people. They have live music on the beach during happy hour. When visiting Maui, come check out Hilton Vacation Club you won't be disappointed.

PROS: Nice rooms. Great views (ours was partial pool…read morearea/beach/ocean. We had a corner unit which was great! Pool/spa area is lovely. Entire property is clean. Quiet. Beach area is nice. Parking is included. Washer & dryer on each floor & is free. Detergent is not included but our suite provided it. Kitchenette is sufficient. CONS: Pool is open 7am-10pm but towel service is 7am-7pm so if you go after 7, you have to bring your own towel. There's no restaurant onsite. There's a snack bar. There's a buffet breakfast that is nice but not great. Parking garage is confusing when it comes to finding your vehicle. Space is limited. Overall, the entire Ka'anapali area is quiet and nice. Everything closes down by 8/8:30pm so if you're looking for an active night scene, Ka'anapali isn't the spot for you. They will try to get you to go to a presentation about timeshares. Don't do it..........

update 3 days left:…read more This has been a superior stay for us. Ocean view from wide Lanai, Whale activity on and off anytime you watch. Overnight my last update got over 400 views. Yelpers want to know. I ve been able to use the restaurant or my kitchen for all meals. We can walk and use two great beaches daily. I haven't moved the car. Today we may go Shop. Decide later. ..... The fitness studio has free weights , a universal machine, a peloton and walking and a striding machine. I ve been able to go daily and the average is 1-3 people. Right now , i am on the Lanai, and i see two distance swimmers crossing the bay in front of us, side by side. Same Stroke. You can only get this lifestyle right here. All i hear is surf and birds.

Poor house cleaning. Bathroom floor not swept in days…read more Hair in shower not removed yet Living room not tidied yet. Bed made with minimal efforts. Parking lots rules not maintained, excessive non-guest cars. Leave no available spots. Something wrong with sharing true facts?

We have stayed at the Westin Kaanapali Ocean Villas a few times now. It isn't the nicest resort on…read moreMaui or in Kaanapali and it doesn't have the best food. But it does have a lot of other things going for it. Our favorite is the location to the boardwalk and the super easy access to the most beautiful beach. Perfect for morning walks. Snorkeling is incredible there. Also turtles, sometimes dolphins, monk seals and tons of whales during whale season. You have to pay $90 for two beach chairs and an umbrella. $36 for just an umbrella. Parking is $35 a night. It all adds up quickly. If you want a lounge chair at the pool, you have to get up by 5 AM to get the one you want. They have activities all day and live music most nights- really enjoyable to sit by the fit pit, watch the sunset and live. The rooms are hit and miss. Sometimes we get an ocean view where you can see a sliver of water. Another time we were next to their laundry units, which were loud. Other times we were ocean front and it was incredible to watch the whales. The little kitchenette is perfect. They are well stocked. And I love that you can do laundry. They clean the rooms every two days but you can ask for supplies if you need anything.

As Chairman's Level owners, we expected a much higher standard from The Westin Ka'anapali Ocean…read moreResort Villas, but this stay was incredibly disappointing. When we arrived, our villa contained power tools, dirty dishes, and had clearly not been properly prepared for guests. What was even more frustrating was that it took three separate face-to-face visits with both the front desk and management before the room was finally cleaned. Communication throughout the process was poor, and we never felt that anyone took real ownership of the issue. The only compensation offered was a $50 resort credit, which did not reflect the inconvenience or the time we spent trying to resolve a problem that should never have existed. Beyond our room, both the villas and many of the common areas felt worn, dingy, and lacking the level of care we have come to expect from the Westin brand. The most disappointing aspect of our stay wasn't simply the condition of the property--it was the apparent lack of urgency and concern from management. We have always associated Westin with quality, service, and attention to detail. Unfortunately, this experience fell well below those expectations. We hope management takes these concerns seriously because loyal owners and guests deserve much better.

We stayed here for 2 weeks and had a 2 bed/2 bath. This was an amazing accommodation for a family…read more Would recommend and would stay again.

My group stayed across three villa units and one tower unit for a week…read more Highlights included: a stellar location, great pools, solid cocktails at dukes, and great beach access. Also love keypad entry so you don't have to remember your keys all the time esp when at beach or pool. Love the outdoor grills and beer fridges on the villa balconies. Areas of feedback for the property: We found many of the units to have been in mediocre condition and poorly maintained. Two units have broken a/c's and a third was just barely strong enough. Also had WiFi issues, broken bbq lids, non operational patio fans, broken dishwashers. In the common areas, the gym has a decent set of weight equipment, but is comically small, almost infuriatingly and dangerously so. Every morning and every evening before dinner it was just so packed, you could barely do your sets without bumping into somebody at the machine next to you To add to that, the gym's air conditioning was broken all week (who knows how long before that?) which added to the discomfort. I'm a pretty easy-going traveler and have no problem when a couple of these happen from time to time but seeing them all occur is a clear sign of poor management by the ownership. My TLDR here is it's a good property, but shows extremely poor management and excessive cost cutting, and ultimately becomes a subpar product until that's addressed.

We had a nice stay here celebrating my birthday and my husband and I's wedding anniversary. Our…read moreroom wasn't ready when we checked in so they actually upgraded us to a nicer room -- very nice gesture! We were also situated at the Moana building which was definitely the best spot at the hotel because you get the full view of Black Rock and the ocean rather than the resort grounds. Highly recommend getting a room in that section. Additionally, they gave us champagne, chocolates, and a personalized card for our anniversary! The lobby had such amazing views. We also loved the pool. Lots of pool seats available unlike other hotels. I guess it helps that it's at the end of the strip so you don't really have as much crowds coming through. We grabbed some snorkel gear to explore Black Rock and it was full of marine life. What a beautiful spot (I grew up on an island myself and will tell you it's a legit snorkeling experience). The food and beverage options were limited. Breakfast was pretty pricey so we decided to go elsewhere to try a little bit of everything for meals which we were planning to do anyway. We did get food at the pool bar - karaage chicken and fries were so good! We went back for the fries and got a fruit smoothie. One downside is that since the Moana building was at the end of the property so we had to take several elevator rides through the hotel just to get to the lobby. That was fine since it encouraged us to get our steps in but could be frustrating. All in all a wonderful experience!

We just came back from a week-long stay. Overall, it was just okay. For the price we paid, I…read moreexpected more. The biggest advantage is the location. It sits on a quieter stretch of Ka'anapali Beach, so it never feels as crowded as some of the neighboring resorts. It is also right next to Black Rock, which means you can skip paying for a snorkeling tour and simply walk over yourself. We snorkeled there three times and saw sea turtles every single time. If you are lucky enough to get upgraded to an ocean view room, the sunsets are absolutely stunning and worth looking forward to every evening. The downsides are hard to ignore. The rooms are definitely dated, although they were very clean. The restaurants on site are expensive and the food was average at best. Breakfast costs nearly $50 per person, and the buffet was nothing special. For what the resort charges, I expected a much better dining experience. The staff were friendly and helpful throughout our stay. One tip: reserve your poolside cabana online before you arrive because they often sell out. If you can book this property using points (good redemption of course), I think it is worth it. If you are paying cash, I believe there are better values elsewhere in Maui. Overall, we had a pleasant stay, but it did not live up to its price tag.