Had to come back three times to get medication. First time said it would be right away. Then was…read moretold it would take 25 min, the last time we were waiting nearly an hour before anyone came out to see what was going on. It's 95 degrees with no shade? Then when you take our debit card and leave. We don't see you forever and during all this other patrons are being helped as soon as they pull up. Now waiting to get our card back... Hopefully it doesn't take another hour.

I have noticed the bad reviews so I decided to share my good experience here. I came for my…read moreprenatal care and a nurse immediately did my intake and made appointments for all tests. Mayra was my OB coordinator. She was extremely friendly and helpful. My service provider was Sue Dennis who was attentive and thorough in addressing ALL my questions and concerns. I received a reminder call for all of my appointments and they obliged me when I needed to reschedule. I will admit that some of the front desk ladies could work on being more friendly. However, as far as the medical staff, everyone I encountered was pleasant and upbeat. I also received dental treatment and was surprised at the quality and kindness of both the hygienists and dentists. I realize that many low income patients come here, however the range of complete treatment I received far exceeded my expectations. I am grateful our community has such a great resource.

I have needed lab work, many times. The last time I was supposed to get my results from Thursday on…read moreMonday... I was contacted Friday a week later, to get to the hospital immediately! It wasn't their labs fault, it was the support staff... Spent 3 days in the hospital! Dr Brekkie is awesome, her staff is seriously lacking! And I'm in the same boat today, 4 phone calls in 2 days, no response... Totally unacceptable! And my name is Lawrence Boord

I provide assistance to those who are in need. Yakima has its share of large people. One would…read morethink that the door would have handicapped automatic doors. Nope and all four doors her wheelchair would not fit. Now if you are in a regular size chair no problem. Fortunately she can walk short distances and the chair will go through the doors when partially collapsed. The LPN said she can't help so it's just me with her oxygen tank, wheelchair, her backpack, and me providing assistance to get up. So if you Are a big person needing assistance. Make sure you bring your own support team and allow extra time to navigate through the doors. As for the quality of care. I assume you will receive the best possible care.

My family loves this place. We have been members for a year and it's the best medical care I have…read morehad. I'm literally sitting in the waiting room 10 minutes after I called for an appointment. The benefits of our membership at this place are off the charts.

From the owner: The Healthcare Everybody Wants. Unlimited access without copays or deductibles starting at $95…read moremonthly. We are a membership-based family practice clinic in Yakima, WA. We promise same-day appointments for members who are sick or injured, 24/7 on-call access to a physician, and unlimited appointments. All without copays or deductibles to worry about!

She is the most precious lady in medicine in, Yakima, WA. Highly competent and knowledgeable as an…read moreInternist. Kind and caring for all ages of patients. Strongly recommend her as a top medical provider.

I saw Dr. Martinez for years back when I lived in Yakima. She was the most caring Dr I have ever…read moregone to. If I had a problem that she was not an expert on, she would make a referral to a specialist who was. I now don't live in WA. And I really miss her. All the Dr's I see now, at my advanced age, just treat you like a piece of meat with a wallet. Big business medical conglomerate companies that don't give a Damm about your health. Just your insurance.. I miss the heck out of her. If you want individual caring attention, see her.

I used to like family medicine of Yakima. Lately about the last year or so since my former provider…read moredoctor Jeff Kaplan retired, the ability to get prescriptions filled in a timely manner as dropped out of 10 Stars, to about a three. Every time I have one particular medication that is difficult to refill, lorazepam, it always takes them a week to 10 days to fill it. Even though, I was told 24 to 48 hours for it to be renewed. Today is November 7th 2025, I I requested a refill on Monday November 3rd, and here it is the 7th, and nothing's been done. This happened a month ago in October 2025, and I had to go to the ER for an emergency refill. Lorazepam is not good to not take as it can cause seizures and other dangerous symptoms from cold turkey withdrawal. The withdrawals are horrible and are dangerous possibly. When my doctor Dr Jeff Kaplan was refilling my prescriptions, generally I received the renewals fairly quickly. But the ever since Dr Kaplan retired and even slightly before that, the speed and the carrot which renews are asked for by patience has gone downhill in the urgency and care by the doctors and staff to get prescriptions that are serious and crucial for a particular patient's health issue. This is the third time most likely that I will have to go to the ER at Healthcare Yakima hospital for a renewal this coming Saturday on the 7th of November. I'm really upset about this and I am getting tired of it. It seems my other medications always get renewed quicker, but this one is always a battle every month and I'm getting tired of it. I don't think I can any longer recommend family medicine. The front desk staff lately hasn't been as politis it's been in the past and at times has been curt and short with me on the phone. Sometimes seeming insensitive to the patient's problems. I used to rate this practice as a five-star clinic, but now I must reduce that down to about 2 or 3 stars.

This clinic has some of the rudest people working the receptionist desk, to the point that they'll…read morehang up on you for trying to get your doctors nurse to call back! And try to get the nurse to call back! Good luck, that will take no less then three to four days, if your lucky! Same goes for messages left to them! The health care in this town has gone down hill drastically! And good luck getting a new doctor? If you're already a patient to some doctor in this town, others won't take you. This office is so disappointing and shame on them for treating people so poorly!

I was nervous based on some of the reviews here, but glad I gave them a shot. I learned they had…read morecompletely turned over their front staff the last few years. I have seen both the ARNP Shereen and Dr Pommer. Great Experience and quality care. Listened to my concerns during both a same day appointment when I wasn't sure if it was allergies or a cold and a chronic issue I deal with.

Dr Bethel is a awesome doctor. He genuinely cares about his patients and makes sure they are taken…read morecare of.